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Assistant Shopify Customer Service Jobs in Arizona

Global Lending Services

Customer Service Coordinator

Tempe, AZ · On-site

$17.25 - $22.50/hr

The Customer Service Coordinator will play a vital role in ensuring positive customer experiences ... Apply critical thinking skills in problem solving to assist customers and still adhere to company ...

Global Lending Services

Customer Service Coordinator

Tempe, AZ · On-site

$17.25 - $22.50/hr

The Customer Service Coordinator will play a vital role in ensuring positive customer experiences ... Apply critical thinking skills in problem solving to assist customers and still adhere to company ...

Global Lending Services

Customer Service Coordinator

Tempe, AZ · On-site

$17.25 - $22.50/hr

The Customer Service Coordinator will play a vital role in ensuring positive customer experiences ... Apply critical thinking skills in problem solving to assist customers and still adhere to company ...

Global Lending Services

Customer Service Coordinator

Tempe, AZ · On-site

$17.25 - $22.50/hr

The Customer Service Coordinator will play a vital role in ensuring positive customer experiences ... Apply critical thinking skills in problem solving to assist customers and still adhere to company ...

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Assistant Shopify Customer Service information

How does an Assistant Shopify Customer Service typically collaborate with other departments to resolve customer issues?

As an Assistant Shopify Customer Service representative, you will frequently work with teams such as fulfillment, inventory management, and technical support to address and resolve customer concerns. For instance, if a customer reports a shipping issue, you may need to coordinate with the warehouse or logistics team. Similarly, for technical problems with a Shopify storefront, you might escalate tickets to IT or development teams. Effective communication and teamwork are essential, as you act as a liaison to ensure customers receive timely and accurate solutions.

What is the difference between Assistant Shopify Customer Service vs Shopify Customer Support Specialist?

AspectAssistant Shopify Customer ServiceShopify Customer Support Specialist
CredentialsHigh school diploma or equivalent; basic familiarity with ShopifySimilar; often requires experience with Shopify platforms
Work EnvironmentOnline, remote customer service teamsOnline, remote support teams, sometimes in call centers
Industry UsageRetail, e-commerce stores using ShopifySame; e-commerce businesses on Shopify platform
Search & Comparison IntentYes; often compared for entry-level support rolesYes; more specialized support roles in Shopify

Both roles involve assisting Shopify store customers, but the Assistant Shopify Customer Service typically handles basic inquiries and support tasks, while the Shopify Customer Support Specialist may handle more complex issues and technical support. The roles are similar in credentials and work environment, often overlapping in e-commerce settings.

What are the key skills and qualifications needed to thrive as an Assistant Shopify Customer Service?

To thrive as an Assistant Shopify Customer Service representative, you need a strong understanding of e-commerce processes, Shopify platform experience, and customer support expertise, often backed by prior service roles or relevant training. Familiarity with customer relationship management (CRM) systems, helpdesk tools like Zendesk, and basic troubleshooting of Shopify apps is typically required. Strong communication, patience, problem-solving, and a customer-first attitude are essential soft skills for this position. These abilities ensure timely and effective resolution of customer issues, contributing to customer satisfaction and business success.

What is an Assistant Shopify Customer Service?

Assistant Shopify Customer Service representatives are professionals who support customers using Shopify, an e-commerce platform. They assist customers with account setup, troubleshooting, order management, payment issues, and general inquiries via email, chat, or phone. Their goal is to ensure a positive customer experience and help merchants resolve any problems quickly. They may also provide guidance on Shopify features and best practices. Good communication skills and familiarity with the Shopify platform are essential for this role.
What are the most commonly searched types of Shopify Customer Service jobs in Arizona? The most popular types of Shopify Customer Service jobs in Arizona are:
What are popular job titles related to Assistant Shopify Customer Service jobs in Arizona? For Assistant Shopify Customer Service jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Assistant Shopify Customer Service jobs in Arizona look for? The top searched job categories for Assistant Shopify Customer Service jobs in Arizona are:
Assistant Shopify Customer Service jobs near you

Customer Service Representative

Cascade Financial Services

Chandler, AZ • Remote

$15.75 - $21.50/hr

Full-time

Posted 16 days ago

Job description

Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities

What you'll do at Cascade:

Serve the American Dream Through Attainable Home Ownership.

The Customer Service Specialist is responsible for providing exceptional service to mortgage lending customers through both verbal and written communication. Your duties include, but are not limited to, answering inquiries, resolving complaints, maintaining accurate loan files, processing payments, and performing early-stage collections on newly delinquent accounts to encourage timely payments and address minor repayment issues. You will be a key point of contact for borrowers, ensuring a positive and professional relationship with Cascade Financial Services.

How you'll do it:

  • Service mortgage lending customers via inbound and outbound calls, and written communication.
  • Answer customer inquiries about their mortgage loan, including payment status, escrow, statements, and general loan information.
  • Handle and resolve customer complaints, escalating complex issues to appropriate departments when necessary.
  • Conduct early-stage collections on delinquent mortgage accounts (typically 4-15 days past due) through both inbound and outbound calls. This includes:
    • Proactively contacting borrowers to remind them of upcoming or recently missed payments.
    • Understanding reasons for minor delinquency.
    • Educating borrowers on payment options and methods.
    • Securing promises to pay and documenting all commitments.
    • Helping with basic repayment issues before escalation to dedicated Collections/Loan Counselor teams.
  • Document all communications between the borrower and Cascade Financial Services, as well as updating the servicing computer system to ensure a complete and accurate loan file.
  • Communicate effectively with other departments (e.g., Collections, Escrow, Loss Mitigation) about loan payments, borrower files, and issue resolution.
  • Maintain borrower relationships in a friendly, professional, and empathetic manner.
  • Generate payoffs, verification of mortgage, and other requested loan documents accurately and efficiently.
  • Accept loan payments by phone from current borrowers, ensuring proper processing and adherence to payment handling procedures.
  • Research information relating to specific job duties and borrower inquiries to provide accurate and complete responses.
  • Assist with other duties as necessary, contributing to overall departmental efficiency and customer satisfaction.

What you'll need to join Cascade:

  • Experience: Prior experience in a customer service role, preferably within mortgage servicing or a financial services environment.
  • Technical Skills:
    • Microsoft Outlook, Word and Excel experience is strongly preferred.
    • Experience with Sagent's LoanServ mortgage servicing software strongly preferred.
  • Knowledge:
    • Prior mortgage experience a plus, demonstrating familiarity with mortgage loan concepts.
    • Comprehensive knowledge of various regulations governing mortgage servicing processes, not limited to TILA, RESPA, NACHA, FCRA, etc.
    • Basic understanding of early-stage collection principles and best practices.
  • Soft Skills:
    • Ability to communicate clearly and effectively with clients and employees to create a positive and cooperative work environment.
    • Excellent listening, organizational, interpersonal, and time management skills.
    • Strong problem-solving skills with a customer-centric approach.
    • Ability to work as a team member and contribute positively to group objectives.
    • Ability to adjust easily to work situations based on employee, group, or business needs.
    • Ability to work well under pressure in a fast-paced environment.
  • Language: Spanish speaking a plus.

About Cascade & Our Culture:

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

The Cascade culture lives in our team members!!! We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment. Together, we will continue to lead the way and make a difference.

Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.