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Assistant Services Manager Jobs (NOW HIRING)

Assistant Service Manager

Dallas, TX ยท On-site

$60 - $80/hr

Assistant Service Manager Responsibilities: In conjunction with the Service Management philosophy, provides direction to personnel. Assist with troubleshooting and diagnostic complaints. Responsible ...

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Assistant Services Manager information

What does an assistant services manager do?

An Assistant Services Manager supports the Services Manager in overseeing daily operations, managing team members, and ensuring customer satisfaction within a service department. They help coordinate schedules, handle client inquiries or complaints, and assist with administrative tasks like reporting and budgeting. Their role is crucial in maintaining smooth service delivery, optimizing team performance, and implementing company policies. Assistant Services Managers often serve as a bridge between staff and upper management, ensuring communication flows efficiently.

What are some common challenges faced by an assistant services manager, and how can they be effectively addressed?

Assistant Services Managers often encounter challenges such as balancing multiple priorities, handling customer complaints, and ensuring consistent service quality across their team. Effective communication and strong organizational skills are crucial for navigating these situations. Proactively setting clear expectations with team members, providing regular feedback, and collaborating closely with senior management can help address these challenges and foster a positive work environment. Additionally, utilizing management tools and maintaining open lines of communication with both staff and clients can contribute to smoother operations.

What are the key skills and qualifications needed to thrive as an assistant services manager, and why are they important?

To thrive as an Assistant Services Manager, you need strong organizational, leadership, and problem-solving abilities, often supported by a bachelor's degree in business administration or a related field. Familiarity with customer relationship management (CRM) systems, scheduling software, and budgeting tools is typically required. Exceptional communication, conflict resolution, and team collaboration skills help you deliver high-quality service and motivate staff. These competencies are essential for ensuring smooth operations, effective client service, and achieving organizational goals.

What is the difference between Assistant Services Manager vs Customer Service Supervisor?

AspectAssistant Services ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business or related fieldOften requires a high school diploma or associate degree, with some roles preferring customer service experience
Work EnvironmentManages teams, oversees service operations, and coordinates between departmentsSupervises customer service staff, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in service industries like hospitality, retail, and healthcareWidely used in retail, call centers, and hospitality sectors

The Assistant Services Manager typically has broader responsibilities, including strategic planning and team management, often requiring formal education. In contrast, the Customer Service Supervisor focuses more on direct customer interactions and supervising frontline staff. Both roles aim to improve service quality but differ in scope and level of responsibility.

What cities are hiring for Assistant Services Manager jobs?

Cities with the most Assistant Services Manager job openings:

What are the most commonly searched types of Services Manager jobs?

The most popular types of Services Manager jobs are:

What states have the most Assistant Services Manager jobs?

States with the most job openings for Assistant Services Manager jobs include:

What are popular job titles related to Assistant Services Manager jobs?

For Assistant Services Manager jobs, the most frequently searched job titles are:

Infographic showing various Assistant Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.

Assistant Service Manager

Columbia, MD โ€ข On-site

Legend Management Group
Real Estateย โ€ขย 51 - 200 employees

$28.62 - $34.28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago


Job description

Legend Management Group is a 100% fully COVID-19 vaccinated company and has a mandatory vaccination policy in place.

As our Assistant Service Manager/Assistant Maintenance Supervisor you will assist in overseeing the overall appearance and maintenance needs of our apartment community. You will assist the Service Manager with apartment turns, general maintenance repair, HVAC repairs, conduct preventative maintenance, and help maintain curb appeal. You will report to the Service Manager.

Salary Range: $28.62-$34.28/Hour based on experience with $5,000 annual bonus potential

You Will:
• Work with the service and office team to provide exceptional customer service to resolve all maintenance related issues to the satisfaction of our residents
• Lead by example and be a role model for the standards and behaviors consistent with our core values
• Show care and concern for our residents through follow ups and completion of their apartment service requests
• Resolve maintenance issues in the area of HVAC, electrical, plumbing, and appliance repair
• Manage records of activity in maintenance software system
• Manage the make-ready and apartment turnover process so apartments can be leased, and new residents can move in
• Preserve the value of the building by working on preventative maintenance programs
• Preserve the beauty of the building and the safety of the community through general upkeep and cleanliness, snow removal and grounds maintenance
• Sustain peak efficiency operation levels for all property components
• Assist Service Manager with improvements/services, including the bidding process
• Assist Service Manager to maintain relationships with vendors and negotiate pricing
• Maintain and monitor inventory within budgeted guidelines
• Work weekends or evenings and be on-call for after hour emergencies
• Assist Service Manager with team schedules, move in/move out schedules, prioritizing service requests.
• Commit to professional development, stay up to date with industry trends and changes, and attend training
You Have:
• High school diploma or equivalent
• 2+ years of facilities, residential, or multi-family maintenance experience (supervisory experience a plus)
• An HVAC, EPA certification (CFC Universal)
• Reliable transportation and valid Driver's License
• The ability to exert up to 50 pounds, climb stairs, use ladders and work in varying weather conditions

Enjoy A Variety of Perks and Benefits Including:
• Great compensation package and bonus plan
• 100% employer-paid health insurance
• Dental & Vision Insurance
• Paid time off - holidays, vacation, sick, administrative, and bereavement
• Company matched 401K
• Apartment rent discount
• Tuition Assistance


About Us:

Legend Management Group is an apartment management group with communities in Maryland and Virginia that has served the area's most discerning residents for over 35 years. Legend has consistently earned the Employee Choice Award through the Swift Bunny employee engagement survey program. The Employee Choice Award is evidence that Legend Management Group team members recognize that our leaders care about team member feedback and are committed to creating positive, productive workplaces, minimizing employee turnover, and sustaining a culture where employees are valued. Our communities are staffed with caring, knowledgeable professionals committed to our residents’ quality of life. We apply our core values of People First, Create Exceptional Experiences, Embrace Change and Innovation, Balance Work and Play, and Inspire and Empower to every team member, resident, and partner.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

LIMITATIONS and DISCLAIMER: This job description only describes the general nature and illustrative level of work performed; it is not intended as an exhaustive list of tasks, responsibilities, and skills. Team members will be required to follow other job-related instructions and to perform other duties requested by their supervisor in compliance with federal and state laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an “at-will” basis.