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Assistant Service Operations Manager Jobs in Virginia

ARS

HVAC Assistant Service Manager

Chesapeake, VA · On-site

$90K - $110K/yr

We are seeking an experienced HVAC Assistant Service Manager to support our service leadership team and help manage day-to-day operations for our residential HVAC service technicians . This position ...

Bubba's 33

Assistant Service Manager

Chesapeake, VA

$5.2K/mo

... daily operations. If you have a passion for Legendary Food, Legendary Service, and Legendary People, apply today! As an Assistant Service Manager your responsibilities would include: * Oversees ...

Texas Roadhouse

Assistant Service Manager

Waynesboro, VA · On-site

$5.2K/mo

Pay: $18.00 - $24.00 per hour Texas Roadhouse is looking for a legendary Assistant Service Manager to assist the Service Manager in managing the Front of House daily operations. If you have a passion ...

Texas Roadhouse

Assistant Service Manager

Chesapeake, VA · On-site

$5.2K/mo

... daily operations. If you have a passion for Legendary Food, Legendary Service, and Legendary People, apply today! As an Assistant Service Manager your responsibilities would include: * Oversees ...

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Assistant Service Operations Manager information

How much do assistant service operations managers make in the US?

Assistant Service Operations Managers in the US typically earn between $45,000 and $70,000 annually, depending on experience, location, and industry. They often oversee daily service activities, coordinate teams, and ensure customer satisfaction, with some roles offering additional bonuses or benefits.

What does an assistant service operations manager do?

An assistant service operations manager supports the service department by coordinating daily operations, ensuring customer satisfaction, and assisting in staff management. They often analyze performance metrics, implement process improvements, and use tools like service management software to optimize workflows.

What cities in Virginia are hiring for Assistant Service Operations Manager jobs?

Cities in Virginia with the most Assistant Service Operations Manager job openings:

Assistant Service Operations Manager jobs near you

Service Operations Manager

Williamsburg, VA • On-site

Cox-Powell Corporation
Ventilation, Heating, Air-Conditioning, and Commercial Refrigeration Equipment Manufacturing • 51 - 200 employees
Learn more about Cox-Powell Corporationexternal

$70K - $125K/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Job description

Service Operations Manager (Commercial HVAC/R amp; Mechanical Services)
Location: Southeast Virginia Territory, Headquartered in Williamsburg, VA
*Local candidates only at this time. Must have 3 Years Commercial HVAC Experience*

Competitive Starting Salary
$85,000-120,000 plus Incentive program
Full Benefits Package including Medical, Dental, Vision, Life Insurance and 401k with match
Company: Cox-Powell Corporation
About Us
Cox-Powell Corporation is a well-established commercial HVAC/R, mechanical, and electrical contractor proudly serving Southeast Virginia since 1946. We are known for our technical expertise, strong customer relationships, and commitment to safety, quality, and operational excellence.
Position Description
The Service Operations Manager is responsible for fulfilling all service commitments for Cox-Powell Corporation. This role ensures contractual obligations are met, field costs are effectively controlled, and quality standards remain high. Additional responsibilities may be assigned as business needs evolve.
The position oversees service operations, technical manpower scheduling, customer satisfaction, and field productivity to achieve company gross profit objectives across assigned market areas.
Essential Functions amp; Responsibilities
Maintenance Agreements
  • Oversee performance and compliance of all maintenance agreements.
  • Ensure customer satisfaction and manage issue resolution.
  • Recommend renewals and identify upsell/extra opportunities.
  • Review labor and cost data to support accurate tasking.
  • Achieve planned gross profit targets.
Sales Support
  • Support planned service sales volume.
  • Quote HVAC repairs promptly.
  • Generate leads and maintain route call activity.
Field Staff Management
  • Plan labor loading and evaluate technician performance.
  • Support recruitment, interviewing, and merit recommendations.
  • Provide technical guidance, training, and coaching.
  • Ensure professional customer service and field representation.
Service Operations amp; Financials
  • Review service invoices before billing.
  • Coordinate with Sales on contract or project opportunities.
  • Complete required customer reports.
  • Manage service projects per company policies and procedures.
  • Control field costs to meet gross profit goals.
Purchasing, Inventory amp; Tools
  • Manage tool inventory and equipment assignments.
  • Review and approve vendor invoices (PINPOINT).
  • Assist with part orders and ETA coordination.
  • Review all field tickets for accuracy.
Dispatching
  • Provide oversight and direction to dispatchers to optimize scheduling.
Fleet Management
  • Oversee vehicle assignments, maintenance, and repair schedules.
  • Support fleet budgeting.
Planning amp; Forecasting
  • Support operational planning and forecasting activities.
Customer Relations
  • Maintain strong relationships with key customers.
  • Address concerns promptly and conduct regular site visits.
  • Ensure long‑term customer satisfaction and retention.
Required Knowledge, Skills amp; Abilities (KSAs)
Technical Knowledge
  • Working knowledge of HVAC mechanical systems, electrical systems, and automated controls.
  • Ability to read and interpret drawings, schematics, and equipment documentation.
  • Ability to identify repair, replacement, and improvement opportunities.
Management amp; Operational Skills
  • Strong leadership skills with experience managing field technicians.
  • Effective scheduling, dispatching, and workload balancing.
  • Ability to manage budgets, field costs, and gross profit performance.
  • Skilled in project coordination and service operations oversight.
Customer Service amp; Communication
  • Excellent customer relationship management skills.
  • Strong verbal and written communication abilities.
  • Ability to resolve conflicts and navigate complex customer issues.
Administrative amp; Organizational Skills
  • Strong time management and prioritization.
  • Ability to review invoices, tickets, and financial data with accuracy.
  • Demonstrated proficiency with service management systems and Microsoft Office.
Physical Abilities
  • Ability to sit, stand, and walk for extended periods throughout the workday.
  • Ability to drive company or personal vehicle to customer locations and job sites.
  • Ability to occasionally lift, carry, or move objects weighing up to 70 pounds.
  • Ability to climb stairs, ladders, or access mechanical spaces as required during site visits.
  • Ability to work in varying environmental conditions, including offices, mechanical rooms, rooftops, and outdoor job sites.
  • Ability to use standard office equipment and wear required personal protective equipment (PPE) when visiting job sites.
Required Qualifications
  • 5+ years of experience in HVAC service operations or related mechanical service field.
  • 2+ years of supervisory or management experience.
  • Strong understanding of commercial HVAC systems and service operations.
  • Valid driver’s license.
Preferred Qualifications
  • HVAC Master or Journeyman license.
  • Experience with service management, dispatch, or ERP systems (e.g., PINPOINT).
  • Experience managing P amp;L, budgets, or gross profit performance.
  • Certifications in project management, leadership, or technical HVAC disciplines.
Core Competencies
  • Leadership amp; Team Development
  • Customer Focus
  • Problem-Solving amp; Decision-Making
  • Financial Acumen
  • Technical Aptitude
  • Communication amp; Interpersonal Skills
  • Process Improvement
  • Accountability amp; Follow-Through
    This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Cox-Powell logo

About Cox-Powell

Sourced by ZipRecruiter

Industry

Ventilation, heating, air-conditioning, and commercial refrigeration equipment manufacturing

Company size

51 - 200 Employees

Headquarters location

Village of Williamsburg, VA, US

Year founded

1946

Social media

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