Assistant Service Advisor Jobs in Ridgefield, WA

Mechanics Bank is currently searching for a Lending Advisor Associate to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be working on-site.
The Lending Advisor Associate participates on a team to support the Sr. Lending Advisor(s) as assigned, to provide sales, administrative process, and relationship management support. Position will focus on client contact, gathering information and/or documentations and interacting with processing, underwriting and closing teams. Manages the loan pipeline and completion of loan files from application through closing to ensure timely loan milestones and loan contingencies as well as the improve client experience. Lending Advisor Associate will act as a central point of contact for internal business partners and clients, supporting Bank processes, products and services, and loan processes in order to deepen client relationships and ensure a positive total experience.
This individual will learn and evolve their understanding and mastery of all opportunities to deepen relationships through cross- sell and knowledge of all lending products and partner capabilities. Building rapport with their Sr. Lending Advisor(s), cultivating relationships with clients, and establishing partner foundations will be essential to developing these opportunities.

What you will do:

• Provide support to the Sr. Lending Advisor Team, by providing assistance with complex transactions. Act as a first level support function for the Sr. Lending Advisor and sales team to assist and support with any and all inquiries.

• Responsible for assisting assigned Sr. Lending Advisors. Monitor and manage loan pipeline, track progress and ensure timely loan milestones and loan contingencies are met and supporting documents are collected. Work on loan conditions alongside with Sr. Lending Advisors.

• Assist Sr. Lending Advisors by providing input and guidance in case of workflow uncertainties, clarify processes and procedures as needed. Facilitate effective communication between sales and operations teams.

• Supports Sr. Lending Advisors and Sales team as necessary with customer contact to follow up on conditions, status on milestones, docs, funding's and closings.

• Coordinates processes and follows through to completion of other lending related products and services, such as deposit accounts, trusts, treasury products, etc., as directed by the Mortgage Leadership team. Work on special projects and deliverables as directed by the Mortgage leadership team such as strategic initiatives and operational improvements.

• Travel 0 - 10%.

Who you are:

• High School or GED required.

• 3 years minimum Mortgage Lending, Banking required.

• Associate's Degree preferred.

• Additional experience may be considered in lieu of degree.

• Proficient with: MS Office Suite applications systems; Encompass (LOS), and other mortgage lending-related systems.

• Possess excellent human relations, communications and business writing skills.

• Ability to work effectively without direct supervision.

• Possess effective time management and organizational skills.

• Demonstrates teamwork in facilitating workflow. High level of cooperation with others and is responsive to the Bank's needs.

• Exemplary motivation, enthusiasm, professionalism and team skills.

• Demonstrates excellent customer service skills.

• Ability to cope with pressure resulting from meeting required deadlines, reporting requirements and training responsibilities.

• Exhibit high degree of professionalism and confidentiality in handling and having access to sensitive information.

• Ability to travel between bank and customer locations and/or commute for training purposes.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

ADA Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.

• The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.

• The employee must occasionally lift and/or move up to 10 pounds.

• Specific vision abilities required by this job include close vision.

• The noise level in the work environment is usually moderate.

Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.
Benefits package includes[1]:

• Medical, prescription, dental, and vision coverage for employees and their eligible family members

• Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits

• Health Savings Account with employer contribution

• Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit

• 401(k) and Roth 401(k) with company contribution

• 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program

• Supplemental Health plans, Voluntary Legal and Identity Theft Services

• 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year

• Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)

Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.

• Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.

• Please view Equal Employment Opportunity Posters provided by OFCCPhere.

• To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit

  California Privacy Policy for Prospective Employees | Mechanics Bank

[1] The benefits listed in this job posting reflect the Bank's most reasonable and genuinely expected benefits offered for this position.