Assistant Script Coverage Jobs in Georgia (NOW HIRING)

Spavia at The Collection is hiring a FT Assistant Spa Manager at our independently owned luxury spa--where guests relax, recenter, and renew.

Pay: Hourly base $18-$20 + membership sales commissions, retail commissions, and performance bonuses.

Schedule: must be available for evenings/weekends/holidays

Mon: 2:00p-9:00p 7 hrs

Wed: 9:00a-4:00p 7 hrs

Fri (Peak): 2:00p-9:00p 7 hrs

Sun (Peak): 10:00a-7:00p 9 hrs

FT-A Total = 30 hours/week

Benefits snapshot: W-2 employment, paid sales & service training, supplemental health benefits, employee/family discounts, consistent scheduling.

Your Impact

• Welcome every guest with warmth and polish; tailor recommendations to their goals and occasion.
• Convert great experiences into memberships: present options, handle objections, and close ethically.
• Drive retail results: demo products, build simple at-home routines/bundles, and keep the retail floor merchandised.
• Scheduling: pre-schedule next visits, manage waitlists, and optimize provider utilization with accurate scheduling and POS.
• Proactive outreach: follow up on leads, trials, freezes/lapses, and post-visit thank-yous via phone/text/email (templates provided).
• Own the front-of-house flow: lobby/locker room readiness, tidy retail zones, cash handling, and open/close procedures.
• Partner with service providers and leadership to hit team KPIs (membership conversion, retail per guest, pre-book rate, and guest satisfaction).
  

Spavia reimagines the spa experience with a blend of luxury, relaxation, and top-tier service--supported by a busy membership model and a curated retail assortment. You'll have proven scripts, hands-on product training, and a collaborative team so selling feels natural and guest-first. Our standards make excellence repeatable; our coaching helps you grow. Join us in shaping an exceptional spa experience!

Assistant Manager Responsibilities

• Team Management: Build weekly schedules, manage swaps/requests, ensure peak-time coverage, and maximize utilization.
• Training & Coaching: Onboard new GAs; role-play scripts; monitor performance and guest reviews; coach for consistent 5-star experiences.
• Sales, KPIs & Reporting: Lead daily huddles and a visible scoreboard; drive membership, retail, and gift card goals; track and report weekly KPIs.
• Leadership & Guest Experience: Motivate the team; uphold Spavia service standards; resolve issues promptly to protect NPS/reviews.
• Cleanliness & Presentation: Keep lobby, retail, and back-of-house spaces clean, sanitized, stocked, and guest-ready; execute floor sets.
• Hiring & Onboarding Support: Assist with interviews and orientation; uphold brand standards and guest-journey scripts.
• Inventory & Controls: Monitor retail/back-stock levels; coordinate ordering/receiving; manage par levels and shrink control.
• Community & Customer Relations (as assigned): Support local partnerships/donations, VIP events; oversee guest communications and POS accuracy.

What Success Looks Like

• Membership conversion: 20 members/ month.
  
• Pre-scheduling (FTV Re-booking): 17% of guests pre-schedule before leaving.
• Retention: cancellation reduction by 30% over the 90-day period
  
• Retail: $6K/month product sales

(We'll train, coach, and role-play--these are team goals, not "sink or swim.)

Essential/Physical Functions

• Standing for extended periods; frequent walking, bending, reaching.
• Repetitive keyboard/phone use; accurate POS/cash handling.
• Lift/carry up to 25 lbs; occasional laundry/stocking.

What You'll Gain

• Hourly base + commissions (membership & retail) + performance bonuses tied to clear KPIs.
• Paid sales training (role-plays, membership scripts) and ongoing mentoring.
• Growth paths to Spa Leadership.
• Supplemental health benefits.
• Employee discounts on treatments and products.

Schedule

• Full-time; consistent weekly schedule; flexibility available with advance notice.

EEO & Workplace Practices

Spavia is an Equal Opportunity Employer. We provide reasonable accommodations throughout the hiring process. We maintain a drug-free workplace; post-offer screenings may apply where permitted by law (e.g., license verification, background checks compliant with FCRA, and role-dependent testing as allowed).