Client Service AssociateClient Service Specialist (Financial Services)
Our client's
Independent Financial Services Firm located in the
Lewes, DE area is growing and looking to add a key employee. They are seeking a full-time, in-office professional
Client Service Associate / Client Service Specialist who is ready to help an already thriving company continue to grow. They are looking for success-oriented employees who possess great people skills, a positive attitude and who are seeking a great opportunity to advance their career. If you want to join a Financial Services Firm that has experience in the industry, is dedicated to their clients, values their employees, and has created a culture of success, this may be a good fit for you!
MINIMUM QUALIFICATIONS:- 3+ years of experience as a Client Service Associate / Client Service Specialist or similar client-facing role
- 1+ years of experience in the Financial Services Industry (Example: Financial Advisory Firm, RIA, Etc.)
- CRM Software experience (Example: Redtail, Salesforce, Wealthbox, ACT, etc.)
- Financial Services Software experience (Example: eMoney, Money Guide Pro, etc.)
- Office Software Products experience (Example: Docusign, TeamUp, MS Suite, Outlook, Excel, Word, Teams, etc.)
- Video Meeting Application experience (Example: Zoom, Go-To-Meeting, Skype, etc.)
PREFERRED QUALIFICATIONS:- College Degree in Finance, Business, Accounting or related field of study is preferred
- Active Life & Health Insurance License is preferred
- Securities Industry Essentials (SIE) Certification is a plus
- FINRA Securities Licensing is a plus
ROLE DESCRIPTION:Prioritizing client needs and helping to create solutions is an important part of their culture and at the core of everything our client does. In providing excellent client service as a
Client Service Associate / Client Service Specialist you will:
- Greet clients in-person, by phone, email, video call, etc., in a warm, friendly manner
- Initiate and track client paperwork and account transactions effectively (Example: New or existing account paperwork processing, RMD forms, etc.)
- Assist clients with routine account servicing needs (Example: Accessing account portals, e-sign documents, address changes, beneficiary changes, general questions and troubleshooting when necessary)
- Assist in planning, confirming and attending weekday, evening client events (2-3 monthly)
- Provide support for the sales, marketing, and events teams as needed
- Conduct outbound follow-up and appointment-setting calls to client event attendees and prospective leads
- Provide both pre/post client meeting support for the Financial Advisory / Financial Planning team (Example: Meeting preparations, follow up letters/communications, money transfers, contributions, etc.)
- Complete other various industry specific administrative tasks within established filing timelines/deadlines
- Update CRM System, financial services software system and client data to reflect current and accurate information
- Ensure inquiries and concerns are addressed and resolved, achieving expected service and client satisfaction levels
- Provide client-centric services to clients while developing a knowledge of the client's entire financial and family situation
- Ensure client business flow and communication expectations are met
- Develop effective in-person and virtual working relationships with the Financial Advisor(s), company staff and vendors, ultimately providing effective, high-quality service for clients
- Provide thorough, high-quality research, problem solving and account issue resolution
REQUIRED SKILLS:- Excellent interpersonal, written, and verbal communication
- Demonstrated ability to prioritize projects and manage time
- Ability to adapt as situations or business demands change
- Self-directed initiative and follow-through
- Excellent organization and data management skills
- Ability to thrive in a fast-paced office environment
- Excellent customer service and a client-centric mindset
- High attention to detail and ability to closely follow office processes & policies
- Willingness and desire to be part of a dynamic office team
- Ability to adhere to complex regulatory, compliance and client privacy requirements
COMPENSATION:- $60,000 - $80,000 Annual Compensation (Base Salary + Bonuses/Incentives)
*Based Upon Experience, Licensing and/or Certifications* - Medical, Vision & Dental Insurance + Retirement Plan
- Generous PTO Policy + Paid Holidays + Great Work/Life Balance
- Career Advancement + Licensing Opportunities
Presented by Humans Being Resources, Inc. Thank you for your interest in this
Client Service Associate / Client Service Specialist position for our client located in the
Lewes, DE area. Humans Being Resources, Inc. is a Talent Acquisition and Personnel Solutions company. We are not a Temp/Staffing Agency and at no point will you be applying for employment with our company. We assist our clients with their direct-hire, permanent-placement hiring needs. When responding to this ad by email, text or phone call, you agree to receive emails, texts and phone calls related to this position and/or future positions. You can opt-out of these communications at any time by replying "
STOP" to any received communication. When being considered for this position, you may be asked to participate in personality profiling, skills assessments and/or phone/video interviews administered on behalf of our client. If you feel that you meet the requirements for this position, please
submit your resume today!