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Assistant Retail Customer Service Representative Jobs in Michigan

Gardner-White

Customer Service Representative

Utica, MI · On-site

$14.50 - $19.75/hr

Greet customers warmly in person and over the phone and assist them with product inquiries, pricing ... This job operates in a retail office setting. Requirements Physical Demands: The employee will ...

FedEx Office

Retail Customer Service Associate

Brighton, MI · On-site

$14.50 - $15.75/hr

GENERAL DUTIES AND RESPONSIBILITIES : (This is a representative list of the general duties the ... Completes required financial paperwork and may assist with financial reporting including daily ...

Bazco

Cashier/Customer Service Rep

Farmington, MI · On-site

$14 - $16/hr

Previous experience in retail or customer service is preferred but not required. Preferred ... Bilingual abilities to assist a diverse customer base. * Familiarity with inventory management and ...

Bazco

Cashier/Customer Service Rep

Southgate, MI · On-site

$12 - $14/hr

Previous experience in retail or customer service is preferred but not required. Preferred ... Bilingual abilities to assist a diverse customer base. * Familiarity with inventory management and ...

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Assistant Retail Customer Service Representative information

What is the work of an assistant retail customer service representative?

An assistant retail customer service representative helps customers by answering questions, processing transactions, and resolving issues at a retail store. They assist with product information, handle returns or exchanges, and support the sales team to ensure a positive shopping experience. Good communication skills and familiarity with point-of-sale systems are often required for this role.
Assistant Retail Customer Service Representative jobs near you

Customer Service Representative

Gardner White Furniture

Traverse City, MI • On-site

$15.75 - $21.50/hr

Part-time

Re-posted 2 days ago

Job description

Job Type
Part-time
Description
Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for serving as the primary point of contact for customers, assisting them with inquiries, and purchases, and resolving any issues or concerns they may have. This individual will play a crucial role in delivering a positive shopping experience and building long-term relationships with our customers.
Job Responsibilities:
  • Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability.
  • Work to resolve issues and ensure customer satisfaction, escalating complex matters to management when necessary.
  • Partner with Gardner White stores to take overflow calls, assist with administrative duties as assigned, and coordinate with internal departments.
  • Research various software platforms and social media such as Storis, Podium, Dispatch Track, Facebook, and Instagram to input pertinent information and respond daily.
  • Develop a deep understanding of our furniture products, including features, materials, and styles.
  • Stay updated on product inventory, promotions, and sales events to provide accurate information to customers.
  • Other duties as assigned.

Supervisory Responsibilities:
This position does not have supervisory responsibilities.
Work Environment:
This job operates in a retail office setting.
Requirements
Physical Demands:
The employee will regularly be standing, walking, bending,
Qualifications needed to perform this position:
  • High School diploma or equivalent
  • 1 year of customer service and/or call center experience preferred but not required
  • Strong problem-solving abilities and ability to remain calm under pressure.
  • Friendly and approachable demeanor with a passion for helping others.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Knowledge of furniture products and industry trends is a plus.
  • Strong computer skills and Microsoft Office experience
  • Cash handling and/or accounting experience a plus

Position Type/Expected Hours of Work:
This is a part-time position working either AM or PM based on the needs of the business.

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