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Assistant Reservations Manager Jobs in Reston, VA

Donohoe Hospitality

Front Desk Agent

Arlington, VA · On-site

$18/hr

They manage reservations, assist with guest inquiries and requests, and efficiently handle check-in, check-out, and payment processing, ensuring a positive and lasting impression of the hotel. *Must ...

Donohoe Hospitality

Front Desk Agent

Washington, DC · On-site

$22/hr

Additionally, Front Desk Agents assist with coordinating guest requests, managing room assignments ... Manage guestroom reservations, including taking, modifying, and canceling bookings. * Guest ...

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All JobsReservations JobsAssistant Reservations Manager JobsAssistant Reservations Manager Jobs in Reston, VA

Assistant Reservations Manager information

See Reston, VA salary details

$30.2K

$62.2K

$113.4K

How much do assistant reservations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for assistant reservations manager in Reston, VA is $62,186.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $72,800.00 per year, depending on experience, location, and employer.

What does an assistant reservations manager do?

An Assistant Reservations Manager supports the Reservations Manager in overseeing the reservations department of a hotel, resort, or similar business. Their duties include managing daily reservation operations, supervising reservation agents, ensuring high levels of customer service, and optimizing room occupancy rates. They also assist in training staff, handling guest inquiries or complaints, and coordinating with other departments to ensure efficient booking processes. The role requires strong organizational, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an assistant reservations manager?

To thrive as an Assistant Reservations Manager, you typically need experience in hospitality or customer service, strong organizational abilities, and familiarity with reservation procedures, often supported by a relevant diploma or degree. Proficiency in property management systems (PMS) like Opera, booking engines, and Microsoft Office is essential, and certifications in hospitality management can be advantageous. Exceptional communication, problem-solving, and leadership skills help you stand out by ensuring smooth team coordination and guest satisfaction. These skills are vital for optimizing occupancy, streamlining operations, and delivering excellent service in a competitive hospitality environment.

What are the most common challenges faced by an assistant reservations manager, and how can they be addressed?

One of the main challenges for an Assistant Reservations Manager is balancing high volumes of booking requests while ensuring accuracy and customer satisfaction. This often requires strong organizational skills, attention to detail, and the ability to remain calm under pressure. Collaborating closely with front office, sales, and event teams is essential to manage overbookings or special requests efficiently. Implementing effective communication and using reservation management systems can help streamline workflows and minimize errors. Continuous training and staying updated on system upgrades also contribute to smoother operations.

What is the difference between Assistant Reservations Manager vs Reservations Agent?

AspectAssistant Reservations ManagerReservations Agent
ResponsibilitiesOversees reservation processes, manages staff, and supports the Reservations ManagerHandles booking inquiries, confirms reservations, and provides customer service
CredentialsTypically requires experience in reservations, customer service, and sometimes supervisory skillsUsually requires customer service experience and familiarity with reservation systems
Work EnvironmentOffice setting, often in hotels, resorts, or travel companiesFront desk or call center environment within similar industries

The main difference is that the Assistant Reservations Manager has supervisory and administrative duties, overseeing reservation teams, while the Reservations Agent focuses on direct customer interactions and booking tasks. The Assistant Reservations Manager plays a leadership role, whereas the Reservations Agent handles day-to-day reservations.

What job categories do people searching Assistant Reservations Manager jobs in Reston, VA look for?

The top searched job categories for Assistant Reservations Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Assistant Reservations Manager jobs?

Cities near Reston, VA with the most Assistant Reservations Manager job openings:

Assistant Reservations Manager jobs near you
Infographic showing various Assistant Reservations Manager job openings in Reston, VA as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $62,186 per year, or $29.9 per hour.

Host Stand Receptionist (Evening & Weekends)

Washington Golf and Country Club

Arlington, VA • On-site

$15.50 - $17/hr

Full-time, Part-time

Posted 8 days ago

Job description

POSITION PURPOSE
The Host Stand Receptionist serves as the first point of contact for members and guests, providing a warm, professional welcome while delivering exceptional customer service and administrative support. This role is critical to the seamless operation of the front desk and dining areas, ensuring accurate reservations, effective communication across departments, and consistent enforcement of club policies. Responsibilities include managing reservation systems, assisting with Food & Beverage communication, supporting internal departments, and maintaining the reception area to club standards. This position is focused to evenings and weekends, when our volume is highest in our Food and Dining outlets. The ideal candidate for this position is seeking an hourly workload of approximately 20-30 hours, and is considered part-time.
ACCOUNTABILITIES
Member & Guest Services
  • Greet all members and guests with a warm, courteous, and professional demeanor
  • Handle guest inquiries, special requests, or concerns with professionalism and discretion
  • Communicate effectively with servers and management about reservations, table availability, and special arrangements
  • Encourage participation in upcoming events by staying informed and promoting club happenings
  • Communicate with servers and managers regarding availability of tables, seating of large parties, or special requests so that guests receive seamless service
  • Walk members and guests to their tables, providing accurate menus specific to the dining space

Reservations & Communication
  • Accurately plan, schedule, and confirm all dining reservations.
  • Manage the club's reservation system and provide accurate reservation lists to the Food & Beverage team
  • Answer phones, transfer calls, and respond to voicemails and emails in a timely and professional manner
  • Confirm reservations via phone and email; input and manage special requests or dietary notes
  • Knowledge of upcoming events and dining as to encourage members to participate in Club events and dining
  • Assist in coordinating special events and club functions as needed

Administrative & Technical Duties
  • Assist with printing and stocking of Menus, maintaining that they are accurate and up to date
  • Ensure accuracy of the Club website in line with Food & Beverage's operation (e.g., reservations, menus, hours of operation).
  • Perform general administrative tasks such as data entry, organizing mail, maintaining front desk supplies, and supporting internal departments during busy seasons (e.g., Accounting for billing and chits).
  • Assist in coordinating special events and club functions as needed.

Facility & Appearance Management
  • Ensure host stand and coat racks are organized, clean, and presentable at all times.
  • Monitor and restock supplies for both administrative and member-facing needs
  • Report any equipment malfunctions and coordinate repairs or service calls.

To-Go Order Management
  • Coordinate with the kitchen and food & beverage teams to ensure timely preparation and accurate packaging of to-go orders.
  • Confirm order details and pickup times with members; ensure a smooth handoff at the designated pickup location.

Team Support & Collaboration
  • Work closely with servers, bartenders, and managers to ensure efficient table turnover and guest satisfaction.
  • Attend staff meetings and contribute positively to team initiatives and club operations.
  • Treats members/guests and fellow employees with respect, works with integrity and ethically upholds organizational values
  • Other duties as assigned

Requirements
MINIMUM REQUIREMENTS
  • High School Diploma or GED required.
  • Demonstrate a high caliber of professionalism and presentation, commensurate with the expectations of a private club setting
  • Demonstrated organization and coordination skills and ability to meet deadlines and ability to multi-task in a sporadic, fast-paced guest-facing setting
  • Excellent customer service and interpersonal skills.
  • Proficiency in Microsoft Office; experience with reservation systems, Jonas preferred
  • Strong written and verbal communication skills.
  • Critical thinking, sound judgment, and the ability to maintain confidentiality.
  • Flexible schedule including weekends and evenings required.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
  • Must be able to sit, stand, walk, squat, kneel, reach, bend, stoop, and lift up to 20 pounds.
  • Ability to work in both indoor and outdoor environments, including exposure to hot/cold temperatures and varied weather conditions.
  • Must be able to navigate stairs and uneven ground safely.
  • Independent mobility required.

Salary Description
$15.50 - $17 Per Hour

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