Assistant Remote Chat Operator Jobs in Worcester, MA

About Sparx Hockey

Sparx Hockey was founded to address the most significant unmet need in ice skatingmaintaining sharp skates. Today, our sharpening systems are trusted by families, teams, retailers, and professional sharpeners globally, including a majority of NHL teams. Headquartered in Acton, MA, our team is passionate, product-driven, and committed to delivering the most advanced skate sharpening technology available.

Position Summary

We are seeking a highly motivated and experienced FP&A professional to join our Finance team in a high-impact individual contributor role. This person will lead key financial functions across our B2C, B2B, and commercial businessowning forecasting, performance analysis, and strategic planning activities.

While the title includes Manager, this position does not include people management responsibilities. Instead, the focus is on managing processes, financial models, and cross-functional projects to support executive-level decision-making.

The ideal candidate will be fluent in financial modeling, confident in cross-functional collaboration, and capable of balancing detailed analysis with strategic insight.

Key Responsibilities

Financial Planning & Forecasting

• Act as a functional lead on FP&A projects and initiatives; this role does not include management of direct reports.
• Lead budgeting and forecasting processes for business channels or functions.
• Build and refine financial models that support short- and long-term planning.
• Own consolidated forecast models for revenue, gross margin, and operating expenses.

Performance Analytics

• Analyze sales, profitability, customer metrics (CAC, COCA, LTV), and inventory trends.
• Use data from NetSuite and Shopify to generate channel-level insights.
• Create dashboards and KPI reports to monitor business performance and guide management actions.

Business Partnering

• Collaborate with Sales, Marketing, R&D and Operations to align financial plans with business initiatives.
• Provide actionable recommendations on pricing, promotions, and customer acquisition strategies.
• Influence budget ownership and accountability across departments.

Operational Finance

• Support month-end close activities through actuals tracking and variance analysis.
• Assist in margin analysis and inventory planning efforts with Supply Chain and Operations.

Strategic Initiatives

• Contribute to long-range planning, new product analysis, and market expansion scenarios.
• Support preparation of materials for executive leadership and board meetings.

Qualifications

• BA/BS in Accounting or Finance and 5+ years of related experienceideally in a consumer product or omnichannel environment.
• MBA degree preferred
• Hands-on experience with NetSuite, Shopify, and business intelligence tools.
• Advanced Excel and financial modeling skills.
• Strong business acumen with ability to translate data into strategic insights.
• Excellent communication skills and comfort interacting with senior leadership.
• Strong problem solving and quantitative analytical skills
• Extremely organized, self-motivated, and detail oriented
• Resourceful, self-reliant, and creative in finding ways to solve tough business problems

What We Offer

• Health, Dental, Vision, 401(k) with employer match
• Generous PTO and Holiday pay
• Hybrid work flexibility (3 days on site)