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Assistant Remote Chat Operator Jobs in Worcester, MA

Assistant Controller

Concord, MA · On-site +1

$140K - $160K/yr

Remote may require some travel (minimal). Responsibilities: * Responsible for internal and external ... Ensure internal controls over financial reporting are designed and operating effectively.

Assistant Controller

Concord, MA · On-site +1

$140K - $160K/yr

Remote may require some travel (minimal). Responsibilities: * Responsible for internal and external ... Ensure internal controls over financial reporting are designed and operating effectively.

Assistant Controller

Concord, MA · On-site +1

$140K - $160K/yr

Remote may require some travel (minimal). Responsibilities: * Responsible for internal and external ... Ensure internal controls over financial reporting are designed and operating effectively.

Assistant General Counsel

Framingham, MA · On-site +1

$212K - $306K/yr

At Ameresco, we show the way by developing, constructing and operating tailored smart energy ... Compensation may vary by work location, including remote arrangements. We disclose salary ranges ...

Senior Helpers of Westford seeks CNA's/HHA's and experienced PCA's for a variety of shifts in ... Learn and use cell phone technology specific for job procedure This is a remote position. Our ...

Service & Support Technician

Needham, MA · Remote

$22 - $30.25/hr

FoodTec Solutions offers a comprehensive transaction-based system that enables restaurant operators ... and remote maintenance projects tasks for customers' information systems * Assist with new ...

Medical Billing Coder

Wellesley, MA · Remote

$20.50 - $27.50/hr

... on-site, remote and/or in-house) in support of the Medicare risk adjustment retrospective ... This role will also assist with building the medical chart review program at Client's Duties and ...

Technology Transactions Counsel

Worcester, MA · On-site +1

$350K - $410K/hr

Remote (opportunity to work from our SF office) The Role We are looking for a high-potential ... High ownership and comfort operating independently in a fast-moving, highly asynchronous ...

Position is eligible for Hybrid or Remote work arrangement. POSITION OVERVIEW: The Sr. Portfolio ... Responsible for operating within a Letter of Authority and/or collaborating with business unit ...

Position is eligible for Hybrid or Remote work arrangement. POSITION OVERVIEW: The Sr. Portfolio ... Responsible for operating within a Letter of Authority and/or collaborating with business unit ...

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Assistant Remote Chat Operator information

What is the difference between Assistant Remote Chat Operator vs Customer Service Representative?

AspectAssistant Remote Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote, online chat platformsRemote or in-office, call centers or online
Industry UsageCustomer support, tech support, e-commerceRetail, telecom, banking, tech
Search & Comparison IntentYesYes

The Assistant Remote Chat Operator and Customer Service Representative roles share similarities in credentials and work environment, often serving customers via online platforms. However, the Assistant Remote Chat Operator typically focuses solely on chat-based support, while Customer Service Representatives may handle calls and emails as well. Both roles are essential in customer support industries and are frequently compared by job seekers seeking remote support positions.

What are popular job titles related to Assistant Remote Chat Operator jobs in Worcester, MA?

For Assistant Remote Chat Operator jobs in Worcester, MA, the most frequently searched job titles are:

Client Services Coordinator (Remote)

Einstein Tutoring

Framingham, MA • Remote

$23 - $27/hr

Full-time

Medical, Dental, Vision, PTO

Posted 2 days ago

New


Job description

We are looking for a proactive and organized Client Services Coordinator to join our team. In this role, you will serve as a key point of contact for our clients, ensuring smooth communication, coordinating services, and delivering an excellent client experience.

This is a great opportunity for someone who enjoys supporting clients, managing details, and working in a collaborative environment. You will receive full training and have clear opportunities for growth in a stable, growing company.

Key Responsibilities

  • Serve as the main point of contact for assigned clients
  • Respond to client inquiries via email, phone, and chat in a timely manner
  • Coordinate service delivery and follow up on client requests
  • Maintain accurate client records and update CRM systems
  • Schedule meetings, calls, and appointments with clients
  • Prepare and send client reports, updates, and documentation
  • Collaborate with internal teams to resolve client issues
  • Track client feedback and identify opportunities for improvement
  • Support onboarding of new clients
  • Assist with administrative tasks related to client accounts

Requirements

  • 12 years of experience in client services, customer support, account coordination, or a similar role
  • Strong organizational and time-management skills
  • Excellent written and verbal communication
  • Customer-focused and professional attitude
  • Comfortable using computers and learning new tools
  • Ability to manage multiple priorities in a fast-paced environment
  • High school diploma or equivalent
  • Reliable internet connection and quiet workspace (for remote work)

Preferred Qualifications

  • Experience with CRM systems (HubSpot, Salesforce, etc.)
  • Previous experience in a remote or hybrid role
  • Background in SaaS, professional services, or agency environments

Benefits

  • Competitive salary package
  • Health, dental, and vision insurance
  • Paid time off and paid holidays
  • Fully remote work
  • Professional development opportunities
  • Supportive team culture
  • Performance bonuses

Why Join Us
We are a growing company that values both our clients and our team members. You'll work in a supportive environment where your contributions matter and where there is real opportunity for career growth. We focus on work-life balance, continuous learning, and creating a positive workplace.

Call to Action
If you are organized, client-focused, and ready to grow with a great team, we would love to hear from you. Please apply with your resume. We review applications on a rolling basis and look forward to connecting with you!