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Assistant Recovery Agent Jobs in Texas (NOW HIRING)

Brightwing

Skip Recovery Agent

Fort Worth, TX

$19 - $21/hr

The Skip Recovery Agent is responsible for the assignment and follow-up of post charge off accounts ... Answer emails and calls from Skip and Repossession vendors and assist with questions about recovery ...

Unifi

Prospect Wheelchair recover agent FT - DFW

Dallas, TX · On-site

$13.75 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

General information Job Title Prospect Wheelchair recover agent FT - DFW Date Wednesday, July 15 ... May assist in arranging ground transportation. * Adhere to all safety procedures and policies.

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All JobsRecovery Agent JobsAssistant Recovery Agent JobsAssistant Recovery Agent Jobs in Texas

Assistant Recovery Agent information

What is an assistant recovery agent?

Assistant Recovery Agents are professionals who help recover lost, stolen, or repossessed property, often working under the supervision of a lead Recovery Agent. Their duties typically include locating assets, assisting with the recovery process, handling paperwork, and ensuring recovered items are handled according to legal and company guidelines. They may work with vehicles, equipment, or other assets, and must often interact with clients or customers during recoveries. This role requires a keen attention to detail, strong communication skills, and adherence to legal and ethical standards.

What are the key skills and qualifications needed to thrive as an assistant recovery agent?

To thrive as an Assistant Recovery Agent, you need strong organizational skills, attention to detail, and a basic understanding of financial or asset recovery processes, typically supported by a high school diploma or equivalent. Familiarity with case management software, spreadsheet tools, and sometimes specific recovery databases is often required. Excellent communication, negotiation abilities, and professionalism help build rapport with clients and resolve sensitive situations. These skills ensure efficient recovery operations, compliance with regulations, and positive client interactions.

What are some typical challenges faced by an assistant recovery agent, and how can they be managed effectively?

Assistant Recovery Agents often encounter challenges such as dealing with uncooperative clients, navigating high-stress situations, and managing time-sensitive assignments. Effective communication skills, patience, and a calm demeanor are essential for diffusing tense encounters and reaching resolutions. Additionally, staying organized and closely following legal and company protocols can help agents overcome obstacles and ensure successful recoveries. Regular collaboration with senior agents and team members also provides valuable guidance and support.

What is the difference between Assistant Recovery Agent vs Recovery Agent?

AspectAssistant Recovery AgentRecovery Agent
CredentialsMay require basic security or recovery certificationsTypically requires specialized recovery or security licenses
Work EnvironmentAssists in recovery operations, often in the field or security settingsLeads recovery efforts, manages cases, and supervises assistants
Employer & Industry UsageUsed by security firms, pawn shops, and recovery servicesEmployed by similar organizations, often with more responsibility

In summary, an Assistant Recovery Agent supports recovery operations and may hold basic certifications, while a Recovery Agent has more experience, responsibilities, and often holds specialized licenses. The assistant role is more supportive, whereas the recovery agent leads and manages recovery efforts.

What skills do you need to be an assistant recovery agent?

An assistant recovery agent needs strong communication and negotiation skills to interact effectively with clients and debtors. They should have good problem-solving abilities, attention to detail, and knowledge of relevant laws and procedures related to debt collection and recovery. Familiarity with computer systems and record-keeping tools is also important for tracking cases and documentation.

What are the most commonly searched types of Recovery Agent jobs in Texas?

The most popular types of Recovery Agent jobs in Texas are:

Assistant Recovery Agent jobs near you
Infographic showing various Assistant Recovery Agent job openings in Texas as of July 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Nights. Highlights an 100% In-person job distribution.

Skip Recovery Agent

Brightwing

Fort Worth, TX

$19 - $21/hr

Full-time

Re-posted 9 days ago

Job description

Job Description The Skip Recovery Agent is responsible for the assignment and follow-up of post charge off accounts to skip and repossession vendors. Verify account details using skip tracing tools and making outbound calls to the customer in an attempt to increase recoveries and mitigate losses. Answer emails and calls from Skip and Repossession vendors and assist with questions about recovery efforts.

Take inbound customer calls to discuss payments/payoffs and/or secure vehicles through the voluntary surrender process. Support the Asset Recovery team during the reinstatement and redemption process by discussing payment options with the customer and monitoring the account for funds to post. Determine accounts that should be sent through the Replevin or other litigation means and support the Agency and Attorney team on legal efforts to secure our vehicles.

Assign post charge-off accounts to external skip agencies or collection vendors based on defined duration and performance rubrics. Follow-up with skip agencies or outside collection vendors to monitor activities on assigned accounts. Monitor vendor level adherence to defined performance measures.

(35%) Handle inbound calls in effort to resolve delinquency on Car or Van accounts that have been charged-off. Discuss payment and update account information on charge-off accounts. Assignment of Recovery agents to secure surrendered vehicles.

(30%) Handle walk-up and email requests from internal and external customers and assist with further research where needed. Support Fraud Control as necessary on accounts involving outside law enforcement agencies. Support the Agency and Attorney team on legal matters such as Replevin, Title Washing, and other legal matters in order to secure our vehicle or pursue the customer for the outstanding balance.

(15%) After verifying funds, create charge-off Repo Redemption cases to Asset Recovery for processing of release and communication with account holder. (10%) Research customer accounts, when disputed, and escalate problem accounts to external vendor and/or management, as appropriate, for proper handling. (10%) High School Diploma (GED) Required, Bachelor's Degree preferred.

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