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Assistant Rbc Customer Service Representative Jobs in Texas

Service Squad

Be Seen First

Customer Service Representative

Fort Worth, TX · On-site

$18 - $22/hr

Service Squad Plumbing is seeking a Customer Service Representative to join our team in Fort Worth, TX. You will be the first voice every customer hears. Answer inbound calls, capture customer ...

HomeTown Services

Customer Service Representative

Dallas, TX · On-site

$14.50 - $19.75/hr

Texas AirZone, a leading HVAC company, is seeking a motivated and customer-oriented individual to join our team as an HVAC Customer Service Representative (CSR). The CSR will play a key role in ...

Alco Air

Customer Service Representative

Longview, TX · On-site

$16 - $20/hr

Answer incoming calls and get customers scheduled quickly * Assist customers with their HVAC and ... Previous CSR or call-center experience in an HVAC or plumbing company (required) * Strong ...

Hillwood

Customer Service Representative

Fort Worth, TX

$14.50 - $19.50/hr

Greet and assist guests at the FBO with warmth and professionalism. * Provide VIP planeside ... Customer Service Representatives. * Perform additional duties as assigned to support the FBO ...

Alco Air

Customer Service Representative

Longview, TX · On-site

$16 - $20/hr

Answer incoming calls and get customers scheduled quickly * Assist customers with their HVAC and ... Previous CSR or call-center experience in an HVAC or plumbing company (required) * Strong ...

United States Gold Bureau LLC

Customer Service Rep

Leander, TX · On-site

$15.25 - $20.75/hr

Summary The Customer Service Representative I (CSR I) is responsible for providing effective customer service for all internal and external customers by using knowledge of company products and ...

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Assistant Rbc Customer Service Representative information

What is the difference between Assistant Rbc Customer Service Representative vs Customer Service Associate?

AspectAssistant Rbc Customer Service RepresentativeCustomer Service Associate
CredentialsHigh school diploma; some roles may prefer financial certificationsHigh school diploma or equivalent
Work EnvironmentBank branches, call centers, online supportRetail stores, call centers, retail banking branches
Employer & Industry UsagePrimarily banking and financial servicesRetail and customer service sectors, including banking
Search & Comparison IntentUnderstanding banking-specific customer support rolesGeneral customer service roles in retail and banking

The Assistant Rbc Customer Service Representative focuses on banking-specific customer support, often requiring financial knowledge and working within bank branches or call centers. In contrast, a Customer Service Associate has a broader retail or service-oriented role, often in retail stores or general customer support settings. Both roles involve assisting customers, but the banking-specific position emphasizes financial services and banking procedures.

What is the role of a customer service assistant in a bank?

A customer service assistant in a bank helps clients with account inquiries, transactions, and service requests. They provide information about banking products, assist with account opening or closing, and ensure customer satisfaction through effective communication and problem-solving skills.

What skills are needed for RBC jobs?

For an Assistant RBC Customer Service Representative role, essential skills include strong communication, problem-solving abilities, and customer service experience. Knowledge of banking products, attention to detail, and proficiency with computer systems or CRM tools are also important for success in this position.

Is it better to work at TD or RBC?

For an Assistant RBC Customer Service Representative, both TD and RBC are major Canadian banks offering similar roles with competitive pay, benefits, and opportunities for advancement. The choice often depends on specific branch locations, team environment, and personal career goals, rather than significant differences in job responsibilities. Researching company culture and employee reviews can help determine which employer aligns better with individual preferences.

Why is RBC laying off employees?

RBC, like many financial institutions, may lay off employees due to restructuring, cost-cutting measures, or changes in business priorities. For roles such as Assistant RBC Customer Service Representative, layoffs are typically driven by organizational shifts or automation efforts, and affected employees are often offered support or redeployment options.
Assistant Rbc Customer Service Representative jobs near you

Customer Service Representative

Service Squad

Fort Worth, TX • On-site

$18 - $22/hr

Full-time

Medical, PTO

Re-posted 5 days ago

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Job description

Service Squad Plumbing is seeking a Customer Service Representative to join our team in Fort Worth, TX. You will be the first voice every customer hears. Answer inbound calls, capture customer details, and convert calls into booked appointments using ServiceTitan scheduling software. You'll work with dispatch and field technicians to keep operations running smoothly, manage the schedule for technician routing, and promote our membership plans and financing options. This is a high-volume, phone-first role. If you're energized by a busy board, take pride in turning a worried caller into a booked job, and like hitting clear numbers, you will thrive here.

RESPONSIBILITIES:

Answer inbound calls promptly and professionally

Capture customer information (name, address, contact, issue description)

Book appointments and manage schedule in ServiceTitan

Convert calls to booked jobs at or above team booking-rate targets

Make outbound calls for confirmations, follow-ups, and reschedules

Communicate arrival windows and updates to customers

Work closely with dispatch and technicians

Promote membership plans and financing options

Log all interactions accurately

Handle frustrated or anxious callers with patience

WHAT YOU BRING - REQUIRED:

1+ years in phone-based customer service, call center, scheduling, or sales support

Strong phone presence with clear, friendly, professional communication

Comfort working toward daily and weekly performance metrics

Solid computer skills and ability to learn scheduling software quickly

Reliable attendance and ability to work in-office in Fort Worth

Ability to stay composed and helpful under pressure

WHAT YOU BRING - PREFERRED:

Experience in home services (plumbing, HVAC, electrical, foundation, restoration)

Hands-on experience with ServiceTitan or comparable field-service platform

Bilingual English/Spanish

Familiarity with booking-rate, conversion, or sales-driven call environments

FIRST 90 DAYS SUCCESS LOOKS LIKE:

Booking rate consistently meets or exceeds team targets

Calls answered quickly with minimal abandoned calls

Clean, complete job notes that dispatch can act on

Customers feeling confident they chose the right company

SCHEDULE: Full-time, in-office. Standard business hours with rotating coverage.

BENEFITS:

Competitive hourly base ($18-$24/hour) plus performance bonuses

Paid time off and holidays

Health benefits

Paid training and clear paths to grow into dispatch, lead CSR, or operations roles

Team support and growing company across Texas