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Assistant Rbc Customer Service Representative Jobs in Ohio

CFS

Customer Service Representative

Richfield, OH · On-site

$15 - $20.25/hr

Customer Service Representative Overview- The Customer Service Representative provides fast, friendly support to customers through phone, email, and chat. This role resolves inquiries, processes ...

Alphabe Insight

Customer Service Representative

Cincinnati, OH · On-site

$15.25 - $21/hr

Customer Service Representative At Linked Light Pulse, we're not just a sales company; we're your ... Provide accurate information about products, services, and company policies * Assist customers with ...

Global Channel Management

Customer Service Rep

Mason, OH · On-site

$15 - $20.50/hr

About the job Customer Service Rep Customer Service Rep needs 2+ years of experience Customer Service Rep requires: * Availability to work from 12:30pm until midnight M-F and 10:30am 7pm on Saturdays ...

Ritchie Bros.

Customer Service Representative

Dayton, OH

$14 - $19.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... Ability to communicate comfortably with customers A phenomenal teammate, willing to assist your ...

FASTSIGNS #220401

Customer Service Representative

Akron, OH · On-site

$15.25 - $20.75/hr

FASTSIGNS #220401 is hiring for a Customer Service Representative to join our team! Benefits/Perks ... Help coordinate all communication across two Fastsigns centers * Assist the owners in process ...

dbi

Customer Service Representative

Columbus, OH · On-site

$15.50 - $21/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... * Assist with all sales promotions and visual updates. * Other duties as assigned. Physical ...

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Assistant Rbc Customer Service Representative information

What is the difference between Assistant Rbc Customer Service Representative vs Customer Service Associate?

AspectAssistant Rbc Customer Service RepresentativeCustomer Service Associate
CredentialsHigh school diploma; some roles may prefer financial certificationsHigh school diploma or equivalent
Work EnvironmentBank branches, call centers, online supportRetail stores, call centers, retail banking branches
Employer & Industry UsagePrimarily banking and financial servicesRetail and customer service sectors, including banking
Search & Comparison IntentUnderstanding banking-specific customer support rolesGeneral customer service roles in retail and banking

The Assistant Rbc Customer Service Representative focuses on banking-specific customer support, often requiring financial knowledge and working within bank branches or call centers. In contrast, a Customer Service Associate has a broader retail or service-oriented role, often in retail stores or general customer support settings. Both roles involve assisting customers, but the banking-specific position emphasizes financial services and banking procedures.

What is the role of a customer service assistant in a bank?

A customer service assistant in a bank helps clients with account inquiries, transactions, and service requests. They provide information about banking products, assist with account opening or closing, and ensure customer satisfaction through effective communication and problem-solving skills.

What skills are needed for RBC jobs?

For an Assistant RBC Customer Service Representative role, essential skills include strong communication, problem-solving abilities, and customer service experience. Knowledge of banking products, attention to detail, and proficiency with computer systems or CRM tools are also important for success in this position.

Is it better to work at TD or RBC?

For an Assistant RBC Customer Service Representative, both TD and RBC are major Canadian banks offering similar roles with competitive pay, benefits, and opportunities for advancement. The choice often depends on specific branch locations, team environment, and personal career goals, rather than significant differences in job responsibilities. Researching company culture and employee reviews can help determine which employer aligns better with individual preferences.

Why is RBC laying off employees?

RBC, like many financial institutions, may lay off employees due to restructuring, cost-cutting measures, or changes in business priorities. For roles such as Assistant RBC Customer Service Representative, layoffs are typically driven by organizational shifts or automation efforts, and affected employees are often offered support or redeployment options.
Assistant Rbc Customer Service Representative jobs near you

Customer Service Representative

1 Click logistics

Vandalia, OH • On-site

$15 - $20.50/hr

Other

Posted 14 days ago

Job description

Customer Service Representative

The Customer Service Representative (CSR) is a key member of our team, serving as the primary point of contact for our valued customers. Providing exceptional service to our customers by answering inquiries, resolving issues, and ensuring customer satisfaction. The position requires excellent problem-solving skills, attention to detail, and a proactive approach to resolving customer issues.

Duties and Responsibilities
  • Answer emails to resolve any inquiries that customers may have.
  • Answer phone calls to help support any inquiries that customers may have.
  • Support operations with paperwork, order preparations, system shipping support, etc.
  • Organize projects requested by customers and operations team.
  • Assist customers and operations with transportation scheduling.
  • Proactively identify and resolve potential issues before they escalate.
  • Ensures that appropriate actions are taken to resolve customers' problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the CSR Lead.
  • Performs other duties as assigned.
Required Skills and Abilities
  • Analytical and problem-solving skills.
  • Ability to self-start and prioritize workload.
  • Ability to prioritize tasks.
  • Ability to manage multiple projects at once and deliver on tight deadlines.
  • Strong computer proficiency and technical aptitude with proficiency in utilizing various programs including but limited to MS Office products.
  • Extreme attention to detail and organization skills.
  • Customer service-oriented, collaborative nature, and a strong work ethic.
  • Excellent communication and writing skills.
  • Ability to answer a high volume of calls and emails.
  • Ability to work with all levels of company employees.
  • Ability to work in an office and warehouse setting.
  • Ability to work independently and with a team.
Education and Experience
  • High School Diploma, GED, or equivalent.
  • A minimum of two years of working customer service.
  • Knowledge in using WMS and/or TMS.
  • Previous warehouse experience.
Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 25 pounds at times.

1 Click Logistics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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