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Field Service Technician II

PGT Windows & Doors, part of MITER Brands
Location: Orlando, FL
Compensation: $20-25/hr
Schedule: Monday-Friday, Day Shift (6:00 AM start time)
Overtime: Mandatory overtime as needed based on business demands

About PGT Windows & Doors

PGT Windows & Doors, part of MITER Brands, is one of the nation's leading manufacturers of high-quality windows and doors. We are seeking an experienced and customer-focused Field Service Technician II to join our Orlando team. This position is ideal for someone with hands-on experience in window and door installation, repair, and troubleshooting who enjoys problem-solving, working independently, and providing exceptional customer service.

The Field Service Technician II serves as a technical expert in the field, diagnosing and resolving window and door product issues while delivering a best-in-class customer experience. This role requires the ability to independently perform service calls, repairs, adjustments, and product evaluations with minimal supervision.

Key Responsibilities

• Represent PGT and MITER Brands professionally during all customer interactions.
• Communicate directly with homeowners, builders, distributors, contractors, and other customers regarding service-related concerns.
• Independently diagnose, troubleshoot, and repair window and door product issues in residential and commercial settings.
• Perform adjustments, replacements, and repairs on windows, doors, and hardware components.
• Identify root causes of product concerns and recommend appropriate corrective actions.
• Safely operate a variety of hand tools and power tools.
• Document service calls, observations, repairs performed, and outcomes using mobile devices such as iPads, laptops, or similar technology.
• Submit accurate and timely service reports through company service software.
• Ensure customer homes and job sites are left clean and returned to their original condition following service work.
• Pick up, deliver, and manage parts between warehouses, manufacturing facilities, and customer locations.
• Maintain proper inventory levels in service vehicles and warehouse locations.
• Inspect incoming parts for quality compliance and report non-conforming materials.
• Support warehouse organization and assist with unloading deliveries as needed.
• Maintain a clean, safe, and properly functioning service vehicle.
• Mentor and assist less experienced technicians as needed.
• Follow all company safety policies and procedures.

Qualifications

Required

• Minimum of 2 years of hands-on window and door installation, service, or repair experience.
• Strong working knowledge of window and door products, hardware, installation methods, and repair techniques.
• Demonstrated ability to independently diagnose and resolve window and door-related issues.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to safely use hand tools and power tools.
• Customer service experience and strong interpersonal skills.
• Basic computer proficiency, including Microsoft Outlook and Windows applications.
• Ability to use mobile devices and service software for documentation and reporting.
• Ability to work independently with minimal supervision and within a team environment.
• Valid driver's license with a clean driving record in accordance with company policy.

Preferred

• Experience working directly with homeowners, builders, and contractors.
• Knowledge of impact-resistant and hurricane-rated window and door products.
• Bilingual (English/Spanish) skills.
• Aerial Lift Certification or the ability to obtain certification within six months of hire.

Skills & Competencies

• Strong customer service mindset.
• Effective communication and relationship-building skills.
• Advanced troubleshooting and problem-solving abilities.
• Ability to read and interpret technical instructions, specifications, work orders, and repair documentation.
• Ability to read a tape measure and perform basic mathematical calculations.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple service calls and work independently.
• Dependable, self-motivated, and safety-focused.

Physical Requirements

• Ability to lift, carry, push, and pull materials, tools, doors, windows, and equipment as needed.
• Ability to frequently stand, walk, bend, kneel, climb, and reach throughout the workday.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to safely operate service equipment, hand tools, and power tools.

Work Environment

• Field-based role servicing residential, commercial, and construction locations.
• Frequent interaction with homeowners, builders, distributors, contractors, and internal teams.
• Regular use of mobile devices and service software for scheduling, documentation, and reporting.
• Exposure to outdoor weather conditions and active construction environments.
• Mandatory overtime as needed to support customer and business requirements.

Why Join PGT?

As part of MITER Brands, you'll join an industry-leading organization known for innovation, quality, and exceptional customer service. This is an excellent opportunity for an experienced service professional to build a long-term career with a company that invests in its employees and provides opportunities for growth, advancement, and professional development.

Join us and put your window and door expertise to work with one of the industry's leading manufacturers.