Assistant Operations Manager Jobs in Pekin, IL (NOW HIRING)

DUTIES: Under the supervision of the Golf Learning Center General Manager, the duties of the Golf Learning Center Assistant Manager

will include but will not be limited to the following:

Guest Experience

Ensure guests receive exceptional service across entertainment golf, practice, and event offerings.

Address guest concerns professionally and maintain facility cleanliness, safety, and appearance.

Support staff in delivering a welcoming and enjoyable experience.

Operations

Assist with daily opening and closing procedures.

Coordinate staff schedules and maintain adequate staffing levels.

Oversee entertainment bays, practice areas, and short-course operations.

Manage inventory, supplies, and equipment.

Ensure compliance with District policies, procedures, and safety standards.

Perform operational duties as needed during peak periods.

Financial & Business Performance

Monitor key performance indicators and identify improvement opportunities.

Support promotions, events, and revenue-generating initiatives.

Assist with inventory control and cost management.

Staff Leadership

Assist with employee recruitment, onboarding, training, coaching, evaluations, and discipline.

Foster a positive, accountable, and team-oriented workplace culture.

Events

Coordinate and support private events, tournaments, and group bookings.

Ensure event spaces are prepared, equipped, staffed, and guest-ready.

Technology & Marketing

Operate POS, reservation, and golf technology systems.

Troubleshoot minor technical issues and escalate when necessary.

Support marketing initiatives, partnerships, and community engagement efforts.

Safety & Risk Management

Enforce safety protocols and emergency procedures.

Ensure staff complete required safety and compliance training.

Document incidents and coordinate follow-up as needed.

Support all District safety policies and programs.

ESSENTIAL FUNCTIONS:

Ability to lift and move up to 50 pounds.

Ability to stand and walk for long periods of time.

Ability to work in a face-paced, high-energy setting with exposure to loud music, flashing lights, and large crowds.

QUALIFICATIONS:

Education: High School diploma required. Bachelor's Degree or equivalent in relevant degree to include Business Administration, or

Hospitality Management. Although a degree is preferred, extensive experience in a like position with similar duties and responsibilities may

be substituted for all or part of the educational requirement.

Experience: Minimum of three (3) years of experience in a high-volume hospitality, entertainment venue, or golf operations. At least (1) year

of supervisory or leadership experience preferred. Experience supporting daily operations, staff supervision, and customer service in a high

volume environment. Exposure to event coordination or sports-entertainment venues is a plus.

Knowledge and Ability:

Working knowledge of the game of golf, golf etiquette, and basic rules of golf (USGA), golf equipment and methods and procedures to enhance play.

Ability to support and motivate a diverse team in a fast-faced environment.

Strong customer service skills with the ability to resolve issues effectively and professionally.

Ability to assist in managing multi-faceted operations and technology systems.

Strong problem-solving skills and ability to remain calm under pressure.

Excellent verbal and written communication skills for interacting with staff, guests, and leadership.

Familiarity with POS systems, reservation systems, and general facility operations software.

Ability to adapt to changing priorities in a high-energy environment.

Ability to demonstrate professionalism, accountability, and respect toward staff and guests.

Ability to be professional, respectful, accountable, innovative, to follow safety procedures, and be equitable to both internal and external customers.

Organizational skills and ability to complete tasks in timely manner.

Personal:

Personal integrity, initiative, resourcefulness and ability to work effectively with others.

The Peoria Park District hires without regard to race, color, religion, sex, age, national origin, citizenship status, ancestry, sexual orientation, marital status, disability, pregnancy, military status or unfavorable discharge from military service, protected veteran status, or on the basis of any characteristic protected by law.

All qualified individuals are encouraged to apply.

AN EQUAL OPPORTUNITY EMPLOYER.