Assistant Operations Director Jobs in Markham, ON

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you're looking for a place where your talents are valued, your ideas matter, and your career can grow, we'd love to meet you.

About the opportunity - Sales Director & Field Training, Mississauga Ontario. (CANADA)

As a seasoned, successful sales driver, the Director of Sales has experience running large scale sales teams, with inspiring leadership that develops high performing sales professionals and builds winning sales culture. They provide enterprise-level leadership for the strategy, design, and execution of sales training, coaching, and capability development programs for OSL's fieldbased team in a fastpaced retail and direct sales environment.

This role is instrumental in driving sales excellence, operational consistency and scalable performance across more than 8,000 frontline employees. Accountable for aligning training strategy with enterprise priorities and field execution realities, the Director architects innovative, scalable learning ecosystems that accelerate performance and enable business growth.

Role Responsibilities:

Strategic Leadership

• Set the enterprise field training strategy, aligning training priorities, delivery models, and capability development to OSL's business and growth objectives.
• Translate supportcenter strategies into effective, infield execution through structured learning, coaching, and reinforcement models.

Field Sales Training Strategy & Execution:

• Build and oversee the execution of consistent field training programs to efficiently support frontline employees across North America 
• Identify and implement new approaches, tools, and technologies to enhance training effectiveness and speedtocompetency.
• Inspire and mentor field employees fostering a culture of sales excellence.
• Define success metrics and measure training effectiveness through sales performance, productivity, and execution outcomes.

To be successful and join our team:

• 10+ years experinece in sales operations and training, performance enablement ideally within retail or field based environments, telecom experinece an asset. 
• Demonstrated success leading enterprisescale sales training or capability development functions.
• Exceptional people development, coaching, and performance enablement skills.
• Strong ability to operate in a fastpaced, highly changeable environment with a practical, executionfocused mindset.
• Excellent communication and influencing skills with experience engaging diverse, geographically dispersed field teams.
• Strong analytical and problemsolving skills, with the ability to translate insight into action.
• Proficiency in MS Office; comfort adopting learning and performance technologies.

Let's Talk Perks

The salary range for this role is $125k to $140k, your final compensation will reflect your years of experience and beyond the numbers, we're proud to offer a holistic package that includes:  

• Generous time off: Start with 3 weeks of vacation.
• Comprehensive benefits package: Includes medical, dental, vision and a health spending account.
• Retirement support: Company-sponsored RRSP matching program to help build your financial future.
• Award-winning culture: Proud to be one of Canada's Best Managed Companies for 8 years running - now a Platinum Club member.
• Invested in you: Structured employee development programs designed to help you thrive.

We're committed to supporting your success every step of the way.  What are the next steps?

Interview Steps:

• Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
• Step 2: The next step is an in-person interview with the hiring manager.
• Step 3: In-person panel presentation with the VP Operations and extended Senior Leaders.
• Step 4: Final step is an in-person interview with the Chief Operating Officer.

If this sounds like you and you're excited to be a member of our team, please apply now. 

We thank all interested applicants; however, only qualified candidates will be contacted.  This position requires successful completion of a criminal background check.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team.  The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  In compliance with Ontario's Bill 190, we confirm that this posting represents a current existing vacancy within our organization.