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Assistant Network Operations Center Jobs in California

Ceragon

Resident Engineer

Ontario, CA · On-site

$100K - $128K/yr

... * Assist in troubleshooting and resolving network-related issues across the Xplore network ... Network Operations Center (NOC) to address service-impacting issues. * Plan, coordinate, and ...

TEKsystems

Data Center Technician

Santa Clara, CA

$75/hr

... and assist network admins on any issues they are having with a server that can range from ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...

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Assistant Network Operations Center information

What are the key skills and qualifications needed to thrive as an assistant network operations center technician?

To thrive as an Assistant Network Operations Center Technician, you need foundational networking knowledge, troubleshooting skills, and familiarity with network protocols, typically supported by a relevant degree or certification like CompTIA Network+. Experience with network monitoring tools, ticketing systems, and diagnostic software is commonly required. Attention to detail, problem-solving abilities, and effective communication are crucial soft skills for excelling in this role. These skills ensure swift identification and resolution of network issues, minimizing downtime and maintaining seamless operations.

What is an assistant network operations center professional?

Assistant Network Operations Center (NOC) professionals are entry- or mid-level technicians who help monitor, maintain, and troubleshoot computer networks within an organization. They work in the NOC to ensure network systems run smoothly, addressing issues as they arise and escalating problems to senior engineers when necessary. Their responsibilities may include monitoring network performance, responding to alerts, assisting with routine maintenance, and supporting network upgrades. This role is essential for minimizing downtime and ensuring the reliability of critical IT infrastructure.

What are some common challenges faced by an assistant network operations center professional, and how can they be managed effectively?

Assistant NOC professionals often encounter challenges such as monitoring multiple network systems simultaneously, quickly identifying and escalating incidents, and maintaining thorough documentation during high-pressure situations. Managing these challenges effectively involves developing strong multitasking skills, utilizing network monitoring tools efficiently, and maintaining clear communication with senior engineers and other IT teams. Continuous learning and familiarization with standard operating procedures also help in ensuring timely responses and minimizing downtime.

What is the difference between Assistant Network Operations Center vs Network Operations Center Technician?

AspectAssistant Network Operations CenterNetwork Operations Center Technician
CertificationsCompTIA Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentSupportive, entry-level, team-basedOperational, technical, monitoring-focused
Job ResponsibilitiesAssisting with network monitoring, basic troubleshooting, documentationMonitoring networks, diagnosing issues, resolving technical problems

Both roles typically require similar certifications and work in network support environments. The Assistant Network Operations Center generally involves supporting tasks and learning, while the Network Operations Center Technician focuses more on technical troubleshooting and network maintenance. Understanding these differences helps candidates choose the role that best fits their skills and career goals.

What are the most commonly searched types of Network Operations Center jobs in California? The most popular types of Network Operations Center jobs in California are:
What cities in California are hiring for Assistant Network Operations Center jobs? Cities in California with the most Assistant Network Operations Center job openings:
Assistant Network Operations Center jobs near you

Resident Engineer

Ceragon

Ontario, CA • On-site

$100K - $128K/yr

Full-time

Posted 21 days ago

Job description

Resident Engineer – Dedicated to Xplore

The anticipated position will be a Resident Engineer dedicated to supporting our customers network. This individual will serve as the primary technical and operational point of contact for the customer, ensuring network performance, issue resolution, and coordination between Ceragon, the customer and third-party service providers.

Key Responsibilities:

  • Manage day-to-day technical engagement and operational support for Xplore.
  • Oversee fault management processes, including ticket triage, prioritization, and tracking.
  • Provide first-line incident management and coordinate with Ceragon Technical Support teams to drive timely issue resolution.
  • Assist in troubleshooting and resolving network-related issues across the Xplore network.
  • Escalate complex incidents to Tier 2 and Tier 3 support teams as required.
  • Coordinate and manage third-party field technicians and tower crews for maintenance, repairs, and network upgrades.
  • Oversee dispatch activities and ensure timely completion of field service work.
  • Monitor overall network performance and proactively engage with the Xplore Network Operations Center (NOC) to address service-impacting issues.
  • Plan, coordinate, and oversee software and firmware upgrades across the network.
  • Develop and maintain strong working relationships with Xplore personnel and third-party service providers.
  • Track operational metrics, provide status updates, and ensure adherence to service-level commitments.
  • Act as a trusted technical advisor and advocate for Xplore, driving operational excellence and customer satisfaction.

Preferred Qualifications:

  • Experience in wireless telecommunications, microwave networking, network operations, or managed services environments.
  • Strong understanding of fault management, incident management, and network troubleshooting.
  • Experience working directly with customers in a resident engineer or customer-facing technical support role.
  • Experience managing third-party vendors, field technicians, and tower crews.
  • Excellent communication, problem-solving, and relationship management skills.
  • Ability to work independently while coordinating across multiple teams and stakeholders.

This role is critical to ensuring the ongoing reliability, performance, and operational success of the customers network while strengthening the partnership between the customer and Ceragon.


Requirements:
None