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Assistant Multilingual Customer Service Jobs in Georgia

RemX

Bilingual Customer Service Agent

Atlanta, GA · On-site

$19/hr

Bilingual Customer Service Role English & Spanish Required Pay: $19 Minimum $20.50 after conversion(possibly more for outstanding talent) Location: Onsite Sandy Springs, GA Shifts available: 10am to ...

Primerica

Bilingual Customer Service Rep

Duluth, GA

$35K - $37K/yr

About this Position The Bi-lingual CSR1 answers telephone and written inquiries from clients and ... Previous customer service experience preferred * Excellent verbal and written communication skills ...

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Assistant Multilingual Customer Service information

What is the difference between Assistant Multilingual Customer Service vs Customer Support Specialist?

AspectAssistant Multilingual Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; language proficiency certificationsHigh school diploma; technical or product knowledge often preferred
Work EnvironmentCall centers, online chat, email support in multilingual settingsCustomer service departments, technical support teams, online platforms
Employer & IndustryRetail, telecom, e-commerce, hospitalityTech companies, service providers, retail

Assistant Multilingual Customer Service focuses on providing support in multiple languages, often handling basic inquiries. Customer Support Specialists typically handle more technical or complex issues, requiring deeper product knowledge. Both roles are essential in customer service but differ in language requirements and complexity of support provided.

What cities in Georgia are hiring for Assistant Multilingual Customer Service jobs? Cities in Georgia with the most Assistant Multilingual Customer Service job openings:
Assistant Multilingual Customer Service jobs near you

Bilingual Customer Service Agent

RemX

Atlanta, GA • On-site

$19/hr

Temporary

Posted 19 days ago

Job description

Bilingual Customer Service Role
English & Spanish Required
Pay: $19 Minimum $20.50 after conversion(possibly more for outstanding talent)
Location: Onsite Sandy Springs, GA
Shifts available: 10am to 7pm | Monday-Friday
Responsibilities and Duties
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through internal systems.
  • Troubleshoot customer issues over the phone, chat, and email.
  • Maintain a balance between company policy and customer benefit in decision-making.
  • Receive, document, and resolve customer complaints.
  • Handle issues in the best interest of both the customer and the company.
  • Meet weekly and monthly KPI expectations.
  • Great communication skills and experience working on a team.
  • A friendly and professional demeanor is always.
  • A high attention to detail.
  • The ability to multitask.

Critical skills & experience
  • Prior experience handling calls in a contact center.
  • Excellent tone of voice
  • Familiarity with quality assurance
  • Listening skills & ability to display empathy towards our customers.
  • Well-spoken and able to professionally respond to customers in writing and verbally.
  • Detail-oriented and able to follow procedures involving multiple systems.

Bilingual Customer Service Role
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About RemX

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RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

Social media

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