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Assistant Medwatch Jobs (NOW HIRING)

MedWatch

Case Manager Assistant / LPN

Lake Mary, FL · Remote

$23 - $27/hr

The Case Manager Assistant assists the RN Case Manager in performing necessary functions using the case management process in order to meet the needs of the MedWatch, LLC customers and consumers.

MedWatch

Case Manager / RN

Lake Mary, FL · Remote

$72K - $81K/yr

... needs of the MedWatch, LLC customers and consumers. This includes, but is not limited to ... The Case Manager will work in conjunction with the Case Management Assistant to manage case ...

MedWatch

Application Support Analyst

Lake Mary, FL

$23.50 - $25.50/hr

Demonstrate ability to learn to configure supported systems to meet defined functional requirements. * Assist in the execution of detailed system level application support and issue resolution.

MedWatch

Application Support Analyst

Lake Mary, FL · Remote

$23.50 - $25.50/hr

Demonstrate ability to learn to configure supported systems to meet defined functional requirements. * Assist in the execution of detailed system level application support and issue resolution.

DRT Strategies, Inc.

Pharmacy Analyst

Silver Spring, MD · On-site

$110K - $130K/yr

Applies pharmacy knowledge to assist in identifying relevant product information and ensuring ... Experience conducting adverse event or medication safety reporting, such as through MedWatch or ...

Nihon Kohden

Complaint Handler

Irvine, CA

$24 - $35/hr

Prepare MedWatch reports and OUS incident reports (as applicable) for review and finalize reports for submission to applicable regulatory agencies. * Assist as needed in the preparation of records ...

Nihon Kohden USA

Complaint Handler

Irvine, CA

$24 - $35/hr

Prepare MedWatch reports and OUS incident reports (as applicable) for review and finalize reports for submission to applicable regulatory agencies. * Assist as needed in the preparation of records ...

DRT Strategies, Inc.

Pharmacy Analyst

Silver Spring, MD · On-site

$110K - $130K/yr

Applies pharmacy knowledge to assist in identifying relevant product information and ensuring ... Experience conducting adverse event or medication safety reporting, such as through MedWatch or ...

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Assistant Medwatch information

What are the most commonly searched types of Medwatch jobs? The most popular types of Medwatch jobs are:
Assistant Medwatch jobs near you
Infographic showing various Assistant Medwatch job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.
Concierge Customer Service Representative II

Concierge Customer Service Representative II

MedWatch

Lake Mary, FL • Remote

$19 - $20/hr

Full-time

Medical

Posted 29 days ago

Job description

Scope: This is a critical senior level customer service position requiring excellent customer interaction skills along with critical thinking. This individual is expected to accurately service and satisfy customers by responding to customer inquiries regarding health benefits including precertification based on the employer’s / Third Party Administrator’s contract with MedWatch. Concierge/Customer Service Representative Floater needs to be versatile and equipped with a strong skill set to handle the complexity of the job and the ability to assist callers in both the Concierge and Intake departments.

Duties and Responsibilities:

· Respond to telephone and email inquiries received from members and provider within defined service standards.

· Negotiate with providers to gain acceptance for plans without network agreements and/or out of network providers.

· Assist members with benefits and healthcare questions.

· Document all calls received in system-based call log.

· Handle all incoming MedWatch precertification calls (i.e., start cases, do call logs, forward calls, provide case status, provide claims phone #’s, etc.)

· Make outgoing calls for MedWatch (demos, information for case completion, re-direction for network steerage, etc.)

· Complete incoming electronic Web-certs.

· Verify patient and provider demos – correct and/or complete when needed.

Knowledge, Skills and Abilities:

· Strong customer relations, interpersonal skills.

· Strong appreciation and ability to handle confidential & sensitive information.

· Proficient with Microsoft applications, strong computer skills and computer navigation.

· Excellent data entry and typing skills.

· Knowledge of provider organizations and networks.

· Knowledge and understanding of CMS Medicare reimbursement rates.

· Ability to effectively negotiate rate structures.

· Patience and ability to handle difficult situations tactfully and diplomatically.

· Takes initiative to resolve situations and to accomplish projects actions and tasks.

· Excellent verbal and written communication skills.

· Independent judgment in decision making and problem solving.

· Ability to multi-task & anticipate potential needs/problems.

· Ability to build relationships with internal and external customers.

· Medical Terminology

· Strong attention to detail.

· Understanding of Self-Funded health benefits a plus.

· Health Payor background preferable in self-funded industry a plus

· Claim processing skills a plus.

· Insurance verification or pre-certification a plus

· Provider office/facility billing department or financial area

· TPA experience a plus.

· Strong analytical and research skills

· Bilingual a plus

Education:

· Associate degree or higher preferred but not required, Minimum High School Diploma or G.E.D.

Experience:

· Two Years Customer Service / Call Center experience in a health care related role.

· Medical Intake experience a plus
The pay range for this position is $19.00 to $20.00 hourly.

Work Environment / Physical Demands: This position is in a typical office/home office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients.


We are an Equal Opportunity Employer, including disability/veterans.

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