As a Technical Support Manager, you will lead a Technical Support team, ensuring exceptional customer experience for clients, resellers, and distributors. Reporting to the Senior Director of ...
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As a Technical Support Manager, you will lead a Technical Support team, ensuring exceptional customer experience for clients, resellers, and distributors. Reporting to the Senior Director of ...
As a Technical Support Manager, you will lead a Technical Support team, ensuring exceptional customer experience for clients, resellers, and distributors. Reporting to the Senior Director of ...
As a Technical Support Manager, you will lead a Technical Support team, ensuring exceptional customer experience for clients, resellers, and distributors. Reporting to the Senior Director of ...
Manager, Technical Support
Alpharetta, GA · On-site
As a Technical Support Manager, you will lead a Technical Support team, ensuring exceptional customer experience for clients, resellers, and distributors. Reporting to the Senior Director of ...
Manager, Technical Support
Alpharetta, GA · On-site
As a Technical Support Manager, you will lead a Technical Support team, ensuring exceptional customer experience for clients, resellers, and distributors. Reporting to the Senior Director of ...
As a Technical Support Manager, you will lead a Technical Support team, ensuring exceptional customer experience for clients, resellers, and distributors. Reporting to the Senior Director of ...
As a Technical Support Manager, you will lead a Technical Support team, ensuring exceptional customer experience for clients, resellers, and distributors. Reporting to the Senior Director of ...
Technical Support Analyst
Forsyth, GA · On-site
Technical Support Analyst Location: Forsyth, GA (Hybrid--3 days onsite, 2 days telework after ... Manage and administer Google Chrome Management Console and Google Workspace for Enterprise ...
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Technical Support Analyst
Forsyth, GA · On-site
Technical Support Analyst Location: Forsyth, GA (Hybrid--3 days onsite, 2 days telework after ... Manage and administer Google Chrome Management Console and Google Workspace for Enterprise ...
Technical Support Manager
Atlanta, GA · On-site
JOB SUMMARY We are hiring a Technical Support Manager who provides quality engineering leadership for field performance, complaint investigations, returned-product evaluation, CAPA, nonconforming ...
Technical Support Manager
Atlanta, GA · On-site
JOB SUMMARY We are hiring a Technical Support Manager who provides quality engineering leadership for field performance, complaint investigations, returned-product evaluation, CAPA, nonconforming ...
Technical Support Associate
Atlanta, GA · On-site
$70K - $100K/yr
Ensure escalation situations are managed and corrected quickly and professionally * Drive customer ... Job Segment: Technical Support, Cloud, Embedded, Call Center, Data Center, Technology, Customer ...
New
Technical Support Associate
Atlanta, GA · On-site
$70K - $100K/yr
Ensure escalation situations are managed and corrected quickly and professionally * Drive customer ... Job Segment: Technical Support, Cloud, Embedded, Call Center, Data Center, Technology, Customer ...
New
Technical support
Atlanta, GA · On-site
Under broad supervision, provides management information system user support on a continuing basis ... Minimum 5 years' experience providing both front and back end technical support for 3rd party ...
Quick apply
Technical support
Atlanta, GA · On-site
Under broad supervision, provides management information system user support on a continuing basis ... Minimum 5 years' experience providing both front and back end technical support for 3rd party ...
Technical Support
Brunswick, GA · On-site
... technical challenges, support critical manufacturing systems, and help create value through ... Experience doing incident management and problem resolution utilizing a ticketing platform (e.g ...
Technical Support
Brunswick, GA · On-site
... technical challenges, support critical manufacturing systems, and help create value through ... Experience doing incident management and problem resolution utilizing a ticketing platform (e.g ...
Technical Support Specialist
Atlanta, GA · Hybrid
$21 - $22/hr
Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple ... Perform other related duties by management. * Escalate complex or unresolved issues to Tier 2/3 ...
Technical Support Specialist
Atlanta, GA · Hybrid
$21 - $22/hr
Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple ... Perform other related duties by management. * Escalate complex or unresolved issues to Tier 2/3 ...
Technical Support Specialist
Atlanta, GA · On-site
$21 - $22/hr
Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple ... Perform other related duties by management. * Escalate complex or unresolved issues to Tier 2/3 ...
Technical Support Specialist
Atlanta, GA · On-site
$21 - $22/hr
Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple ... Perform other related duties by management. * Escalate complex or unresolved issues to Tier 2/3 ...
Technical Support Engineer
Alpharetta, GA · On-site
... * Assist Lancope customers in achieving their stated outcomes with the Lancope product line ... Manage successful new product installations and upgrades for customers. * Achieve subject matter ...
Technical Support Engineer
Alpharetta, GA · On-site
... * Assist Lancope customers in achieving their stated outcomes with the Lancope product line ... Manage successful new product installations and upgrades for customers. * Achieve subject matter ...
Technical Support Analyst
Atlanta, GA · On-site
... the Manager of Support Services or the Chief Information Officer in the areas of analysis and ... * Assist the Director of Information Technology in maintaining a physical inventory of desktop ...
New
Technical Support Analyst
Atlanta, GA · On-site
... the Manager of Support Services or the Chief Information Officer in the areas of analysis and ... * Assist the Director of Information Technology in maintaining a physical inventory of desktop ...
New
Technical Support Analyst
Atlanta, GA · On-site
... the Manager of Support Services or the Chief Information Officer in the areas of analysis and ... * Assist the Director of Information Technology in maintaining a physical inventory of desktop ...
New
Technical Support Analyst
Atlanta, GA · On-site
... the Manager of Support Services or the Chief Information Officer in the areas of analysis and ... * Assist the Director of Information Technology in maintaining a physical inventory of desktop ...
New
Technical Support Specialist
Atlanta, GA · On-site
Diagnose root causes of integration sync failures across practice management and payment partners ... Partner with Customer Success and Sales throughout the customer lifecycle * Assist with technical ...
Technical Support Specialist
Atlanta, GA · On-site
Diagnose root causes of integration sync failures across practice management and payment partners ... Partner with Customer Success and Sales throughout the customer lifecycle * Assist with technical ...
Technical Support Specialist
Atlanta, GA · On-site
Organized and detail-oriented with the ability to manage multiple priorities effectively.Willingness to travel occasionally for customer visits, trade shows, and technical support.#LI-JM1 #J-18808 ...
Technical Support Specialist
Atlanta, GA · On-site
Organized and detail-oriented with the ability to manage multiple priorities effectively.Willingness to travel occasionally for customer visits, trade shows, and technical support.#LI-JM1 #J-18808 ...
Organized and detail-oriented with the ability to manage multiple priorities effectively. * Willingness to travel occasionally for customer visits, trade shows, and technical support. #LI-JM1
Organized and detail-oriented with the ability to manage multiple priorities effectively. * Willingness to travel occasionally for customer visits, trade shows, and technical support. #LI-JM1
Technical Support Specialist
Atlanta, GA · On-site
Organized and detail-oriented with the ability to manage multiple priorities effectively. * Willingness to travel occasionally for customer visits, trade shows, and technical support. #LI-JM1
Technical Support Specialist
Atlanta, GA · On-site
Organized and detail-oriented with the ability to manage multiple priorities effectively. * Willingness to travel occasionally for customer visits, trade shows, and technical support. #LI-JM1
Technical Support Specialist
Atlanta, GA · On-site
FortiManager - Centralized Configuration Management The engineer will also interface with our QA ... Provide direct technical web and telephone support * Ensure that reported issues are well ...
Technical Support Specialist
Atlanta, GA · On-site
FortiManager - Centralized Configuration Management The engineer will also interface with our QA ... Provide direct technical web and telephone support * Ensure that reported issues are well ...
You'll collaborate closely with your Support Manager and fellow Technical Support Engineers within your specialized team (Healthcare, Higher Education, Payments, or Food Services). You'll regularly ...
New
Quick apply
You'll collaborate closely with your Support Manager and fellow Technical Support Engineers within your specialized team (Healthcare, Higher Education, Payments, or Food Services). You'll regularly ...
New
Manager, Technical Support
Alpharetta, GA • Hybrid
Barracuda Networks Inc.
• 1 - 5K employees1,001 - 5,000 employees
Full-time
Medical, Retirement, PTO
Re-posted 15 days ago
Job description
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda
Barracuda Networks is currently looking for a Technical Support Manager for our Alpharetta, Georgia team. As a Technical Support Manager, you will lead a Technical Support team, ensuring exceptional customer experience for clients, resellers, and distributors. Reporting to the Senior Director of Technical Support, this role collaborates with peers across US, APAC, and EMEA to drive organizational direction and continuous improvement in customer care
What you’ll be working on
- Lead and develop Technical Support teams, partnering with Sales, Engineering, Training, and other departments.
- Monitor performance metrics and promote individual growth.
- Drive process optimization and standardization.
- Ensure high customer satisfaction and retention through continuous improvement.
- Manage resources to meet service level expectations.
- Resolve escalated customer issues promptly.
- Collaborate with cross-functional teams to address key issues.
What you bring to the role
- Bachelor’s degree or equivalent work experience
- 2-3 years of supervisory experience
- 4+ years of progressive call center / technical support experience
- Proven leadership and team development skills.
- Strong organizational, time management, and communication abilities
- Excellent organizational, time management and communication skills (written and verbal)
What you’ll get from us
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.
- Equity, in the form of non-qualifying options
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Volunteer opportunities
#LI-hybrid
Job ID 27-0205
About Barracuda Networks
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
Campbell, CA, US
Year founded
2003