Support endpoint management platforms including Microsoft Intune, JAMF, Ivanti, and KACE. Perform ... base articles. Assist with workstation deployments, hardware refreshes, data migrations, and ...
Support endpoint management platforms including Microsoft Intune, JAMF, Ivanti, and KACE. Perform ... base articles. Assist with workstation deployments, hardware refreshes, data migrations, and ...
Student Web Assistant - Marketing and Communicatons Job Category: Student Hourly Job Profile ... Ivanti, our website job ticketing system, and keep it up to date with work progress Pay rate $12 ...
Student Web Assistant - Marketing and Communicatons Job Category: Student Hourly Job Profile ... Ivanti, our website job ticketing system, and keep it up to date with work progress Pay rate $12 ...
Support endpoint management platforms including Microsoft Intune, JAMF, Ivanti, and KACE. * Perform ... * Assist with workstation deployments, hardware refreshes, data migrations, and equipment ...
Support endpoint management platforms including Microsoft Intune, JAMF, Ivanti, and KACE. * Perform ... * Assist with workstation deployments, hardware refreshes, data migrations, and equipment ...
Senior Endpoint Systems Administrator
Washington, DC · On-site
$97K - $131K/yr
... Ivanti, KACE, or similar solutions. • Perform workstation imaging, software deployment, patch ... Assist with workstation refresh projects, hardware deployments, data migrations, automation ...
Senior Endpoint Systems Administrator
Washington, DC · On-site
$97K - $131K/yr
... Ivanti, KACE, or similar solutions. • Perform workstation imaging, software deployment, patch ... Assist with workstation refresh projects, hardware deployments, data migrations, automation ...
Manages and monitors customer IT issues using helpdesk tools - KSE, Ivanti, and SharePoint. Support ... Works directly with customers to assist in managing and fixing software and application issues on ...
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Manages and monitors customer IT issues using helpdesk tools - KSE, Ivanti, and SharePoint. Support ... Works directly with customers to assist in managing and fixing software and application issues on ...
Ivanti Endpoint Manager * Ivanti KACE * Comparable endpoint management solutions * Experience ... Participate in incident response activities and assist with system recovery during outages or ...
Ivanti Endpoint Manager * Ivanti KACE * Comparable endpoint management solutions * Experience ... Participate in incident response activities and assist with system recovery during outages or ...
Endpoint Support Specialist
Washington, DC · On-site
$108K - $125K/yr
Respond to assigned daily office technology support needs * Assist with conference room technology ... Check configuration baselines through Ivanti EPM, KACE, or equivalent tools * Support workstation ...
Endpoint Support Specialist
Washington, DC · On-site
$108K - $125K/yr
Respond to assigned daily office technology support needs * Assist with conference room technology ... Check configuration baselines through Ivanti EPM, KACE, or equivalent tools * Support workstation ...
Ivanti Endpoint Manager * Ivanti KACE * Comparable endpoint management solutions * Experience ... Participate in incident response activities and assist with system recovery during outages or ...
Ivanti Endpoint Manager * Ivanti KACE * Comparable endpoint management solutions * Experience ... Participate in incident response activities and assist with system recovery during outages or ...
Journeyman Computer Support Specialist
Washington, DC · On-site
$108K - $125K/yr
Respond to assigned daily office technology support needs * Assist with conference room technology ... Check configuration baselines through Ivanti EPM, KACE, or equivalent tools * Support workstation ...
Journeyman Computer Support Specialist
Washington, DC · On-site
$108K - $125K/yr
Respond to assigned daily office technology support needs * Assist with conference room technology ... Check configuration baselines through Ivanti EPM, KACE, or equivalent tools * Support workstation ...
IT Help Desk Specialist
Washington, DC · On-site
$108K - $125K/yr
Respond to assigned daily office technology support needs * Assist with conference room technology ... Check configuration baselines through Ivanti EPM, KACE, or equivalent tools * Support workstation ...
IT Help Desk Specialist
Washington, DC · On-site
$108K - $125K/yr
Respond to assigned daily office technology support needs * Assist with conference room technology ... Check configuration baselines through Ivanti EPM, KACE, or equivalent tools * Support workstation ...
Engineer
Washington, DC · On-site
The Engineer will also assist in administering information security functions for Windows and macOS ... Utilize tools such as Ivanti and/or KACE for OS and application patching. Manage configuration ...
Engineer
Washington, DC · On-site
The Engineer will also assist in administering information security functions for Windows and macOS ... Utilize tools such as Ivanti and/or KACE for OS and application patching. Manage configuration ...
The team will also assist in administering all information security functions for Windows and macOS ... Utilize tools such as Ivanti and/or KACE for OS and application patching. Manage configuration ...
The team will also assist in administering all information security functions for Windows and macOS ... Utilize tools such as Ivanti and/or KACE for OS and application patching. Manage configuration ...
Tier II Computer Support Specialist
Washington, DC · On-site
$108K - $125K/yr
Respond to assigned daily office technology support needs * Assist with conference room technology ... Check configuration baselines through Ivanti EPM, KACE, or equivalent tools * Support workstation ...
Tier II Computer Support Specialist
Washington, DC · On-site
$108K - $125K/yr
Respond to assigned daily office technology support needs * Assist with conference room technology ... Check configuration baselines through Ivanti EPM, KACE, or equivalent tools * Support workstation ...
Ivanti Endpoint Manager * Ivanti KACE * Comparable endpoint management solutions * Experience ... Participate in incident response activities and assist with system recovery during outages or ...
Ivanti Endpoint Manager * Ivanti KACE * Comparable endpoint management solutions * Experience ... Participate in incident response activities and assist with system recovery during outages or ...
Provide on-call daily office support and assist with conference room technology setup and ... Load and verify software packages using automated imaging and patching tools such as Ivanti EPM or ...
Provide on-call daily office support and assist with conference room technology setup and ... Load and verify software packages using automated imaging and patching tools such as Ivanti EPM or ...
Ivanti Endpoint Manager * Ivanti KACE * Comparable endpoint management solutions * Experience ... Participate in incident response activities and assist with system recovery during outages or ...
Ivanti Endpoint Manager * Ivanti KACE * Comparable endpoint management solutions * Experience ... Participate in incident response activities and assist with system recovery during outages or ...
Engineer
Washington, DC · On-site
The Engineer will also assist in administering information security functions for Windows and macOS ... Utilize tools such as Ivanti and/or KACE for OS and application patching. Manage configuration ...
Engineer
Washington, DC · On-site
The Engineer will also assist in administering information security functions for Windows and macOS ... Utilize tools such as Ivanti and/or KACE for OS and application patching. Manage configuration ...
IT Help Desk Specialist
Washington, DC · On-site
Use endpoint-management platforms such as Microsoft Intune, JAMF, Ivanti Endpoint Manager, KACE, or ... reporting. * Assist Tier I technicians with escalated issues and provide technical guidance ...
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IT Help Desk Specialist
Washington, DC · On-site
Use endpoint-management platforms such as Microsoft Intune, JAMF, Ivanti Endpoint Manager, KACE, or ... reporting. * Assist Tier I technicians with escalated issues and provide technical guidance ...
Ivanti Endpoint Manager * Ivanti KACE * Comparable endpoint management solutions * Experience ... Participate in incident response activities and assist with system recovery during outages or ...
Ivanti Endpoint Manager * Ivanti KACE * Comparable endpoint management solutions * Experience ... Participate in incident response activities and assist with system recovery during outages or ...
The team will also assist in administering all information security functions for Windows and macOS ... Utilize tools such as Ivanti and/or KACE for OS and application patching. Manage configuration ...
The team will also assist in administering all information security functions for Windows and macOS ... Utilize tools such as Ivanti and/or KACE for OS and application patching. Manage configuration ...
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Job description
Job Title: Journeyman IT Help Desk Specialist Location: Congressional Budget Office (CBO), Washington, DC (On-site) Position Type: Full-Time Clearance/Background: Ability to successfully complete a federal background investigation, fingerprinting, and all required security onboarding requirements. Position Summary GD Resources is seeking two experienced Journeyman IT Help Desk Specialists to provide advanced desktop and endpoint support services at the Congressional Budget Office (CBO) in Washington, DC. The selected candidates will support approximately 275 agency users by delivering Tier II technical support, resolving hardware and software issues, deploying and maintaining enterprise endpoints, and assisting with modernization initiatives across Windows, macOS, iOS, and Android environments. The successful candidates will work closely with Service Desk personnel, Network Operations, Cybersecurity, and Engineering teams to ensure secure, reliable, and high-quality IT support. Place of Performance Congressional Budget Office (CBO) Washington, DC 20515 Work Schedule: Monday Friday, 8:30 AM 5:00 PM (40 hours per week). Occasional after-hours support may be required during outages or emergencies. Key Responsibilities Provide Tier II desktop support for Windows, macOS, and mobile devices. Install, configure, troubleshoot, and maintain desktops, laptops, printers, and peripheral equipment. Deploy and image Windows and macOS systems using enterprise imaging tools. Configure and support iOS and Android mobile devices within enterprise Mobile Device Management (MDM) platforms. Troubleshoot Microsoft Entra ID (Azure AD), Active Directory, Multi-Factor Authentication (MFA), and identity-related issues. Support endpoint management platforms including Microsoft Intune, JAMF, Ivanti, and KACE. Perform software installations, upgrades, firmware updates, and security patch management. Resolve hardware, operating system, application, networking, and connectivity issues. Support conference room technology and audiovisual equipment. Create and maintain technical documentation, standard operating procedures, and knowledge base articles. Assist with workstation deployments, hardware refreshes, data migrations, and equipment inventory. Collaborate with Engineering, Network Operations, and Cybersecurity teams on incident response, vulnerability remediation, and endpoint modernization initiatives. Maintain compliance with agency security policies and Zero Trust principles. Participate in periodic IT projects and technology improvement initiatives. Minimum Qualifications Minimum 3 years of experience providing enterprise IT Help Desk or Desktop Support services. Experience supporting Windows 10/11 and macOS environments. Experience with Microsoft Intune, JAMF, Ivanti, KACE, or similar endpoint management platforms. Experience supporting Microsoft Entra ID (Azure AD), Active Directory, and Multi-Factor Authentication. Experience deploying, imaging, and configuring enterprise workstations. Strong troubleshooting skills for hardware, software, networking, and mobile devices. Excellent customer service, communication, and problem-solving skills. Ability to work independently while supporting multiple priorities in a fast-paced environment. Preferred Qualifications CompTIA Security+ Microsoft Certified: Endpoint Administrator Associate Apple Certified IT Professional AWS Certified Cloud Practitioner ITIL Foundation Certification Experience supporting hybrid cloud and AWS environments. Experience working in a federal government environment. Security Requirements Selected candidates must successfully complete all required federal security onboarding requirements, including: Favorable background investigation FBI fingerprinting IT Security Awareness Training Execution of Non-Disclosure Agreement (NDA) Compliance with all Congressional Budget Office security requirements