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What is the difference between Assistant Infor Syteline vs Infor Syteline Support Specialist?

AspectAssistant Infor SytelineInfor Syteline Support Specialist
CredentialsTypically requires basic technical certifications or experience with ERP systemsRequires advanced knowledge of Infor Syteline, certifications, and troubleshooting skills
Work EnvironmentSupports daily ERP operations, assists users, and performs routine tasksProvides technical support, resolves complex issues, and maintains system performance
Employer & IndustryManufacturing, distribution, and supply chain companies using Infor SytelineSame industries, often within IT or ERP support teams

The Assistant Infor Syteline typically handles routine support and user assistance, while the Infor Syteline Support Specialist provides more advanced technical troubleshooting and system optimization. Both roles are essential in ERP environments but differ in complexity and expertise required.

What are the key skills and qualifications needed to thrive as an Assistant Infor SyteLine, and why are they important?

To excel as an Assistant Infor SyteLine, strong analytical abilities, a solid understanding of manufacturing business processes, and familiarity with ERP systems are essential, often supported by a degree in information systems or business. Proficiency with Infor SyteLine (CloudSuite Industrial), SQL databases, and reporting tools is typically required, and certifications in ERP or Infor products are advantageous. Excellent problem-solving skills, attention to detail, and effective communication help you collaborate with various stakeholders and resolve system issues efficiently. These capabilities are vital to ensure smooth ERP operations, improve manufacturing workflow, and support organizational productivity.

What are some common challenges faced by an Assistant Infor SyteLine and how can they be addressed?

As an Assistant Infor SyteLine, one of the main challenges is quickly adapting to the complexities of the SyteLine ERP system, including its modules for manufacturing, inventory, and order management. Collaborating with IT specialists, end-users, and support teams is essential for troubleshooting issues and optimizing system workflows. Continuous learning through hands-on experience and formal training helps address these challenges. Engaging with user communities and leveraging documentation can also accelerate problem-solving and professional growth.
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Assistant Infor Syteline jobs near you
Infographic showing various Assistant Infor Syteline job openings in the United States as of June 2026, with employment types broken down into 100% As Needed. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

SyteLine Systems Engineer

Decision Resources

Pittsburgh, PA • Remote

Full-time

Posted 23 days ago

Job description

Salary:

We are looking for an experienced Syteline Systems Engineer with a robust technical background to join our growing team. The ideal candidate will possess 5+ years of experience in supporting Infor CloudSuite Industrial (SyteLine) versions 6-10. You will play a crucial role in the installation, upgrading, uplifting, configuration and support of the Syteline ERP application, collaborating closely with the rest of our professional services team to meet our clients needs. Your strong technical skills and team-oriented approach will help drive successful ERP implementations.


This will be a fully remote position.


Job Summary:

The SyteLine Systems Engineer will be responsible for the installation, configuration, and maintenance of Infor CloudSuite Industrial ERP (SyteLine, Factory Track and Infor OS) for our existing and new clients. In addition, the SyteLine Systems Engineer will be responsible for performing upgrades from older versions of SyteLine to SyteLine V10 for both on premise and cloud clients.


Responsibilities:

  • Install, configure and maintain SyteLine ERP software and add on applications for existing and new clients, ensuring compliance with best practices and organizational standards.
  • Execute software upgrade procedures to migrate from older versions of SyteLine and Factory Track to the current versions both on premise and in the Infor multi-tenant cloud.
  • Install Microsoft SQL Server
  • Perform post provisioning in the cloud and coordinate db transfer activities with the Infor cloud team.
  • Setup and configure users, printers and devices on SyteLine and Factory Track.
  • Train and provide ongoing support to clients for system administration, configuration, best practices and technical issue resolution.
  • Troubleshoot and resolve issues with applications and systems.
  • Assist with performing backups and configuration of db refreshes on premise.
  • Complete SQL performance tuning and optimization.


Knowledge, Skills, and Abilities:

  • Bachelors degree in Computer Science, Information Technology or Associates degree with equivalent certifications and experience.
  • 5+ years of hands-on experience performing Infor Syteline and Factory Track installations, upgrades and uplifts, configuration of Infor OS, and providing technical support.
  • Thorough understanding of Infor CloudSuite Industrial (SyteLine, Factory Track and Infor OS) architecture and third-party vendor solutions.
  • Knowledge of Windows Servers, workstations, server virtualization (VMware, Hyper-V) Citrix, Azure, AWS, and other software applications.
  • Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.
  • Ability to work well with others and to work independently.
  • Must be client service oriented and able to meet deadlines.
  • Ability to perform SQL Server installations and configurations.
  • Working knowledge of T-SQL.
  • Strong problem-solving skills.
  • Passionate curiosity to stay current with technology.
  • Experience working in agile or collaborative environments is a plus.