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Assistant Front Office Manager Concierge Jobs (NOW HIRING)

Plazahotelelpaso

Assistant Front Office Manager Department: Front Office Reports to: Director of Front Office FLSA Designation: OEM JOB SUMMARY To assure a courteous and professional service to all hotel guests in ...

Lodgeworks

Assistant Front Office Manager

Mclean, VA

Assistant Front Office Manager| LodgeWorks is actively hiring for an Assistant Front Office Manager Who we are LodgeWorks is a privately held hotel development and management company. While our name ...

Niles-2

Assistant Front Office Manager

Niles, MI · On-site

Reporting to the Chief Financial Officer, the Assistant Front Office Manager supports and oversees the daily operations of the Front Office and assists in managing all administrative, registration ...

Hotel Lincoln

Assistant Front Office Manager

Chicago, IL · On-site

$58K - $60K/yr

In this role, you will assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring the highest level of customer service is provided to all guests. You will also ...

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How much do assistant front office manager concierge jobs pay per year?

As of Sep 13, 2026, the average yearly pay for assistant front office manager concierge in the United States is $56,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $65,000.00 per year, depending on experience, location, and employer.

What is an assistant front office manager concierge?

An Assistant Front Office Manager Concierge is a hospitality professional who supports the Front Office Manager in overseeing daily front desk operations and enhances guest experiences by providing concierge services. They assist with check-ins and check-outs, manage guest requests, supervise front office staff, and coordinate with other hotel departments. Additionally, they handle guest inquiries, offer recommendations for local attractions, and resolve any issues to ensure a pleasant stay for guests. Their role is crucial in maintaining high standards of guest service and smooth operation at the front desk.

How does an assistant front office manager concierge typically collaborate with other departments in a hotel?

An Assistant Front Office Manager Concierge works closely with various hotel departments, such as housekeeping, maintenance, and food & beverage, to ensure seamless guest experiences. They frequently coordinate room assignments, handle special guest requests, and relay important information between teams to address issues promptly. This role often requires strong communication skills and the ability to manage multiple priorities, as collaboration is key to resolving guest concerns efficiently and maintaining high service standards.

What are the key skills and qualifications needed to thrive as an assistant front office manager concierge, and why are they important?

To thrive as an Assistant Front Office Manager Concierge, you need a solid background in hospitality management, customer service, and supervisory experience, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and guest service platforms is essential. Exceptional communication, problem-solving abilities, and leadership skills help you deliver memorable guest experiences and manage staff effectively. These skills ensure smooth front office operations, high guest satisfaction, and a well-coordinated team environment.

What cities are hiring for Assistant Front Office Manager Concierge jobs?

Cities with the most Assistant Front Office Manager Concierge job openings:

What states have the most Assistant Front Office Manager Concierge jobs?

States with the most job openings for Assistant Front Office Manager Concierge jobs include:

What are popular job titles related to Assistant Front Office Manager Concierge jobs?

For Assistant Front Office Manager Concierge jobs, the most frequently searched job titles are:

Infographic showing various Assistant Front Office Manager Concierge job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $56,232 per year, or $27 per hour.

Assistant Front Office Manager

Aiken, SC • On-site

Stonebridge Companies
See more jobs at Stonebridge Companiesexternal

$55K - $58K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Stonebridge Companies rating

6.3

Company rating: 6.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

City, State:Boston, Massachusetts


 

Title: Assistant Front Office Manager

Location: Boston MA

FLSA: Exempt

Status: Full-time

Reports to: Front Office Manager and Assistant General Manager

Supervises: Front Office Department

Pay Range: $55,000 - $58,000/annual

Job Summary: The Assistant Front Office Manager is responsible for overseeing the day-to-day and long-term operations of guest reception, reservations, and telephone services while ensuring high standards of guest satisfaction and operational efficiency. This role works closely with the Front Office Manager and Assistant General Manager to maintain revenue, expense, and quality targets, ensuring a smooth and efficient operation that exceeds guest and ownership expectations.

Essential Functions and Duties:

  • Ensure guests are greeted, checked in, and allocated rooms promptly and courteously.

  • Oversee strict adherence to check-in procedures, ensuring accurate guest details and billing information are obtained.

  • Address guest issues or complaints promptly to ensure guest satisfaction.

  • Ensure rooms are serviced and maintained to the company's established standards.

  • Maximize room occupancy within the agreed overbooking policy.

  • Facilitate effective communication between reservations, front office staff, and other departments, including housekeeping.

  • Ensure that all guest charges are accurately posted and kept up to date.

  • Strictly enforce credit control procedures and ensure accounts are balanced daily.

  • Oversee efficient and speedy check-out procedures.

  • Ensure that luggage is promptly delivered to and collected from guest rooms.

  • Maintain the cleanliness and order of all front-of-house areas, including the entrance and lobby.

  • Conduct regular performance appraisals for front office staff, providing training and development as needed.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

  • 2+ years of front office management experience in a hotel environment, with a strong focus on guest service and operations.

  • Proven leadership and supervisory skills, with the ability to manage and develop a team.

  • Strong organizational and multitasking abilities to handle daily front office operations and guest interactions.

  • Proficiency in property management systems and financial reporting.

  • Excellent communication skills, both verbal and written, to interact effectively with guests, staff, and management.

  • Ability to analyze financial data, including budgets, forecasts, and revenue reports.

  • Ability to resolve guest complaints and service issues in a professional and timely manner.

  • Knowledge of hotel check-in/check-out procedures, billing, and room inventory management.

Work Environment:

  • Primarily an indoor role, working in the front office, lobby, and guest areas of the hotel.

  • Must be able to stand and walk for extended periods while overseeing front office operations and assisting guests.

  • Must be able to lift and carry objects up to 20 lbs occasionally.

  • Flexible schedule, including availability for evenings, weekends, and holidays, to accommodate guest needs and operational requirements.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2026-09-09

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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