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Assistant Front End Supervisor Jobs in Indiana (NOW HIRING)

Strack and Van Til

Service Manager - DeMotte

IN · On-site

Directly supervises and develops the Front End Manager, Assistant Front End Manager, and E-Commerce staff. * Partners with the Store Director and/or Assistant Store Director to ensure department ...

Strack and Van Til

Service Manager - Lowell

Lowell, IN · On-site

Directly supervises and develops the Front End Manager, Assistant Front End Manager, and E-Commerce staff. * Partners with the Store Director and/or Assistant Store Director to ensure department ...

Jay C Stores

FRONT END/ASST DEPT LEADER

Washington, IN · On-site

... supervising all functions, duties and activities for the Front-end department. Support the day-to-day functions of the Front-end operations. Responsible for assisting with the execution of best ...

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Assistant Front End Supervisor information

Which is higher, supervisor or assistant?

In the context of an Assistant Front End Supervisor role, a supervisor is a higher position than an assistant. Supervisors typically have more responsibilities, authority, and oversight over staff, while assistants support supervisors and may have limited decision-making power. The hierarchy is common across many industries and job structures.

What is an assistant front-end manager?

An assistant front-end manager supports the front-end supervisor by overseeing daily operations of the customer service area, managing staff, and ensuring a positive shopping experience. They often handle scheduling, training, and resolving customer issues, requiring good communication and leadership skills.

What does a front-end supervisor do?

A front-end supervisor oversees the customer service area, manages staff, ensures efficient checkout processes, and maintains a positive shopping environment. They often handle training, resolve customer issues, and coordinate with other departments to meet sales goals.

How much do front-end supervisors make at Kroger?

Front-end supervisors at Kroger typically earn an average hourly wage of around $15 to $20, depending on experience and location. They are responsible for overseeing customer service, managing staff, and ensuring smooth store operations, often working full-time shifts with some requiring certification in retail management or related skills.
What cities in Indiana are hiring for Assistant Front End Supervisor jobs? Cities in Indiana with the most Assistant Front End Supervisor job openings:
Assistant Front End Supervisor jobs near you
Service Manager - Valparaiso Calumet Ave

Service Manager - Valparaiso Calumet Ave

Strack and Van Til

Valparaiso, IN • On-site

Full-time

Posted 9 days ago

Strack & Van Til rating

5.2

Company rating: 5.2 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

98th of 121 rated grocery stores

Job description

Service Manager Job Description
Job Title: Service Manager
Department: Front End Operations, Hiring, HR, Ecommerce, Maintenance, and Facility
FLSA Status: Salary - Exempt
Location:
Revision Date:
Position Summary:
The Service Manager is a key member of the store's leadership team, responsible for supporting overall Front End Operations with a focus on front-end, e-commerce performance, and hiring. This exempt-level position reports to the Store Director and/or Assistant Store Director and directly supervises the Front End Manager, Assistant Front End Manager, and E-Commerce personnel. The Service Manager ensures exceptional customer service, effective front-end execution, and alignment with Strack & Van Til's mission, vision, values and standards of excellence.
Reporting Structure:
  • Reports to: Store Director and/or Assistant Store Director
  • Direct Reports: Front End Manager, Assistant Front End Manager, and E-Commerce personnel.
  • Indirect Reports: Full- and part-time associates, support staff, and in-store specialists

Key Responsibilities:
Leadership & Supervision
  • Oversees all front-end operations and e-commerce functions to ensure smooth, efficient, and customer-friendly service.
  • Directly supervises and develops the Front End Manager, Assistant Front End Manager, and E-Commerce staff.
  • Partners with the Store Director and/or Assistant Store Director to ensure department staffing, training, and scheduling meets operational needs.

Customer Experience & Service Standards
  • Promotes a culture of excellent customer service by modeling positive interactions, promptly addressing concerns, and ensuring front-end staff are welcoming and professional.
  • Works on the sales floor to support customer engagement and maintain visibility.
  • Monitors and enforces compliance with customer service protocols, courtesy policies, and appearance standards.

E-Commerce & Checkout Oversight
  • Ensures accurate, efficient, and timely execution of online order fulfillment and customer pickups processes.
  • Reviews order accuracy, inventory levels, and fulfillment timing to meet customer expectations and drive satisfaction.
  • Collaborates with the Front End Manager and e-commerce teams to resolve any fulfillment or product issues.

Operations & Financial Accountability
  • Oversees front-end labor and budget management, including labor scheduling, productivity tracking, and shrink control.
  • Monitors cash handling procedures, POS system accuracy, and front-end efficiency to protect company assets.
  • Supports implementation of company initiatives, promotions, and customer programs at the front end.

Compliance & Safety
  • Ensures adherence to all company policies, safety protocols, and operational guidelines across assigned departments.
  • Conducts routine audits and walks to ensure cleanliness, safety, and security standards are maintained.
  • Leads or supports training on loss prevention, cash handling, and emergency procedures.

Collaboration & Communication
  • Partners with other store leaders to ensure alignment across all departments.
  • Serves as a point of contact for cross-functional coordination and customer issue resolution.
  • Participates in store leadership meetings, communicates updates to front-end and e-commerce teams, and reinforces key priorities.

Financial & Strategic Management
  1. Drive store performance to meet or exceed sales goals, labor targets, shrink reduction, and gross margin objectives.
  2. Analyze KPIs and market trends to inform decision-making and improve operational efficiency.
  3. Support pricing, promotional, and community outreach strategies in collaboration with leadership.

Talent Development & Team Building
  1. Lead recruitment and onboarding of a diverse and community-representative team.
  2. Provide coaching, performance feedback, and succession planning to build future leaders.
  3. Ensure consistent application of training and career development initiatives.

Merchandising & Inventory Management
  1. Ensure proper execution of merchandising plans, seasonal transitions, and promotions.
  2. Monitor inventory levels, manage ordering processes, and reduce shrink through effective controls.
  3. Review competitor pricing and communicate findings to category buyers.

Community Engagement & Brand Representation
  1. Act as a brand ambassador in the store and local community.
  2. Represent the store at corporate meetings, company events, training, and special projects.
  3. Encourage team involvement in company and community events.

Qualifications:
Education & Experience
  • High School diploma or equivalent required; additional leadership or customer service training preferred.
  • Minimum of 1 year of retail leadership experience, with specific experience in front-end or service-related functions preferred.
  • Certified in food safety.

Skills & Competencies
  • Strong leadership, interpersonal, and customer service skills.
  • Proficiency in managing point-of-sale systems, cash procedures, and scheduling tools.
  • Effective communicator and team builder with the ability to resolve conflicts and lead by example.
  • Solid understanding of e-commerce workflows, customer expectations, and retail operations.

Work Environment & Physical Requirements:
  • Must be able to lift up to 40 pounds occasionally, stand and walk for extended periods, and perform front-end tasks including scanning and bagging.
  • Exposure to standard retail and e-commerce environments, including occasional outdoor elements during customer pickups.

Nondisclosure & Confidentiality:
Responsibility
  • Access to sensitive operational data including sales performance, labor schedules, and POS activity.
  • Authorized to recommend purchases, enforce front-end budgets, and provide feedback on expense control measures.

Strack & Van Til is an Equal Employment Opportunity Employer
We are committed to creating a respectable, inclusive workplace that reflects the communities we serve.

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About Strack & Van Til

Sourced by ZipRecruiter

Strack & Van Til is a renowned organization located in Highland, Indiana, United States, known for its significant presence in the retail and grocery industry. It operates a spectrum of full-service grocery stores and began its journey in 1959 when two families decided to merge their grocery businesses. The website showcases its fundamental value anchored on principle, leadership, teamwork and integrity. The store maintains the guiding mission of being the neighborhood supermarket that communicates trustworthiness, delivers high-quality products, and provides a delightful shopping experience.

Industry

Retail

Company size

1,001 - 5,000 Employees

Headquarters location

Highland, IN, US

Year founded

1959

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