Benefits:- 401(k)
- Flexible schedule
- Health insurance
Job Title: Marina Customer Service Assistantย ย ย ย ย Department: Office & Events StaffReports to:ย General Managerย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย Position: Customer Service AssistantWork Hours: Hours Vary; Approx. 15-37 hrs./wk.ย ย Salary: $15 - $18/hr.ย Full-time and Part time hours available (Must be able to work weekends)ย ** RESUME MUST BE UPLOADED TO BE CONSIDEREDย Job Summary:We are Detroit area Marinas looking for seasonal full time and part time Customer Service assistant(s) to provide a high level of customer service to dock residents and guests in accordance with established guest service and marine time standards. They are responsible for the cleaning and maintenance of the marinas and events as scheduled.
ย Supervisory Responsibilities:ยทย ย ย ย None. ย
Duties/Responsibilities: Assisting Office Staff and Events Department with:ยทย ย ย ย Performs clerical duties โ accurately inputting and maintaining customers information in back- office software.ย
ยทย ย ย ย Operates office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment.
ยทย ย ย ย Answers phones, directs calls to appropriate individuals, and prepares messages to business customers.
ยทย ย ย ย Copies, sorts, and files records related to office activities, business transactions, and other matters.
ยทย ย ย ย Accurately prepare written communication memos, forms, contracts, reports etc. according to written/verbal instructions.
ยทย ย ย ย Maintains filing systems either manually or electronically.
ยทย ย ย ย Manages calendars and schedules appointments as requested.
ยทย ย ย ย Maintain trusting relationships with customers, colleagues, and suppliers.
ยทย ย ย ย Sort and distribute communications professionally and timely.
ยทย ย ย ย
Perform other duties as assigned
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Event Department duties included but not limited to:
- Work with Event Manager to assess and understand their needs for the event; areas of discussion and consultation include staffing, meeting rooms, catering, security, display areas, and other specialized requirements. Also conduct tours of space with clients.
- Assist with planning event details and aspects
- Consults with clients and coordinates with staff to plan coverage for event
- Ensures that events meet legal, safety, and health requirements and regulations.
- Assist event manager with responding to inquiries, collecting payments, etc.
- Planning for potential scenarios that could impact the integrity of the events
- Performs other related duties as assigned.
ยทย ย ย ย Ability to travel between Marinas via company provided vehicles
ยทย ย ย ย Provide support to banquet hall and outdoor events as assigned
ยทย ย ย ย
Perform other duties as assignedRequired Skills/Abilities:ย ย ยทย ย ย ย Knowledge of back-office computer systems (ERP software)
ยทย ย ย ย Ability to work flexible schedule including nights and weekends
ยทย ย ย ย Must have a Valid Driverโs License
ยทย ย ย ย Excellent interpersonal and customer service skills
ยทย ย ย ย Excellent time management skills with proven ability to meet deadlines
ยทย ย ย ย Excellent organizational skills and attention to detail
ยทย ย ย ย Ability to prioritize tasks and execute them without issues when appropriate
ยทย ย ย ย Ability to respond to problems and assist clients with a calm, courteous, and helpful manner
ยทย ย ย ย Thorough understanding of legal regulations and permits required for events
ยทย ย ย ย Proficient with Microsoft Office Suite (Word, Excel, etc) or related softwareย
ยทย ย ย ย Ability to handle equipment and vehicles safely and sensibly
ยทย ย ย ย Must be self-directed
Education and Experience:ยทย ย ย ย High School Diploma / GED.ย Associate degree preferred
ยทย ย ย ย Valid Driverโs License required
ยทย ย ย ย Customer Service experience of 1 year preferred
ย Physical Requirements:ย ยทย ย ย ย Must be able to work prolonged periods of time sitting at desk while working on computerย
ยทย ย ย ย Must be able to stand and walk, kneel, bend, etc. for extended periods of timeย
ยทย ย ย ย Ability to maintain single-task focus and situational awareness.
ยทย ย ย ย Must be able to work a variety of hours in order to accommodate events hosted onsite
ยทย ย ย ย Ability to lift 25 lbs./more