Customer Service Representative
We are seeking customer service professionals to join a high-volume call center team supporting grocery delivery services. In this role, you will assist customers with delivery-related inquiries, product availability questions, order concerns, and general store support. This is a fast-paced environment that requires strong communication skills, attention to detail, and a commitment to providing exceptional customer service.
Key responsibilities include:
- Handling a high volume of inbound customer calls daily.
- Assisting customers with grocery delivery concerns, including missing or damaged items, expired products, product availability and store inventory questions, and restock inquiries.
- Accurately documenting customer interactions and resolutions.
- Meeting established performance and quality metrics on a daily, weekly, and monthly basis.
Requirements:
- Strong customer service and communication skills.
- Ability to multitask in a fast-paced call center environment.
- Comfortable handling high call volumes.
- Reliable attendance and punctuality.
- Basic computer navigation and troubleshooting skills.
Key details:
- Location: Hyattsville, MD
- Pay rate: $15.00/hour
- Position type: Open-ended temporary assignment
- Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit https://www.thelasallenetwork.com/consultants/
If you're customer-focused, dependable, and thrive in a fast-paced environment, we'd love to hear from you.