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Assistant Customer Service Representative Jobs in Boston, MA

Peakzi

CSR

Marlborough, MA · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Marlborough, MA | Full-Time | In-Office Love Helping People ... assist customers with scheduling and inquiries • Book appointments and update records in our ...

U-Haul

Customer Service Representative

Hathorne, MA · On-site

$15 - $16/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

North Weymouth, MA · On-site

$15 - $16/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

East Walpole, MA · On-site

$15 - $16/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Somerville, MA · On-site

$18/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

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All JobsCustomer Service Representative JobsAssistant Customer Service Representative JobsAssistant Customer Service Representative Jobs in Boston, MA

Assistant Customer Service Representative information

See Boston, MA salary details

$10

$20

$29

How much do assistant customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for assistant customer service representative in Boston, MA is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.74 per hour, depending on experience, location, and employer.

What is the difference between Assistant Customer Service Representative vs Customer Service Representative?

AspectAssistant Customer Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentSupportive, entry-level customer service settingCustomer-facing roles in call centers, retail, or service industries
Employer UsageAssists senior reps, handles basic inquiriesHandles customer inquiries, complaints, and product info
Search IntentCompare entry-level customer support rolesFind customer service job opportunities

The main difference is that an Assistant Customer Service Representative typically supports senior staff and handles basic customer inquiries, while a Customer Service Representative directly interacts with customers to resolve issues and provide information. Both roles require similar credentials and work environments, but the Assistant position often serves as a stepping stone to more advanced customer service roles.

What is the work of an assistant customer service representative?

An assistant customer service representative supports the customer service team by handling inquiries, resolving complaints, and providing information about products or services. They often use communication tools like phone, email, or chat and may assist with data entry or basic troubleshooting to ensure customer satisfaction.
What are the most commonly searched types of Customer Service Representative jobs in Boston, MA? The most popular types of Customer Service Representative jobs in Boston, MA are:
What cities near Boston, MA are hiring for Assistant Customer Service Representative jobs? Cities near Boston, MA with the most Assistant Customer Service Representative job openings:
Assistant Customer Service Representative jobs near you

CSR

Peakzi

Marlborough, MA • On-site

$16.50 - $22.50/hr

Other

Re-posted 21 days ago

Job description

Customer Service Representative (CSR)
Marlborough, MA | Full-Time | In-Office
Love Helping People? Thrive in a Fast-Paced Environment?
A great residential service company is looking for a friendly, organized, and customer-focused CSR to be the voice of their company. If you genuinely enjoy helping people and excel in a busy, team-oriented office environment, we want to hear from you.
What We Offer
• Competitive pay
• Full benefits package
• Consistent full-time, in-office schedule
• Supportive, team-oriented work environment
• Opportunity to grow within the company
What You'll Do
• Answer incoming calls and assist customers with scheduling and inquiries
• Book appointments and update records in our scheduling system
• Provide a warm, professional experience on every customer interaction
• Follow up with leads and customers to ensure satisfaction
• Collaborate with the dispatch and service team to coordinate schedules
• Handle customer concerns with professionalism and care
What We're Looking For
• Friendly, upbeat personality with excellent phone communication skills
• Organized, detail-oriented, and able to multitask in a busy environment
• Comfortable with scheduling software and computer systems
• Reliable, punctual, and professional
• Prior customer service experience preferred (home services is a plus)
Ready to Join Our Team?
Apply today and become the friendly voice customers count on.
Equal Opportunity Employer.

Apply