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Assistant Csr Jobs in California (NOW HIRING)

XPO Logistics

Customer Service Representative

Blythe, CA

$23.57 - $27.06/hr

Recognize and resolve documentation errors * Assist customers with inquiries, including tracing ... Customer Service Representatives are required to: * Walk and/or stand for extended periods on a ...

U-Haul

Customer Service Representative

Campbell, CA · On-site

$16.50 - $25/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

XPO Logistics

Customer Service Representative

Blythe, CA · On-site

$23.57 - $27.06/hr

Recognize and resolve documentation errors * Assist customers with inquiries, including tracing ... Customer Service Representatives are required to: * Walk and/or stand for extended periods on a ...

XPO

Customer Service Representative

Blythe, CA · On-site

$23.57 - $27.06/hr

Recognize and resolve documentation errors * Assist customers with inquiries, including tracing ... Customer Service Representatives are required to: * Walk and/or stand for extended periods on a ...

U-Haul

Customer Service Representative

Monterey Park, CA · On-site

$18.42 - $19.50/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Santa Clarita, CA · On-site

$18.47 - $19.50/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Mather, CA · On-site

$16.90 - $17.50/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

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All JobsCsr JobsAssistant Csr JobsAssistant Csr Jobs in California

Assistant Csr information

What is an assistant CSR?

Assistant CSRs, or Assistant Customer Service Representatives, are entry-level professionals who support customer service operations in a company. Their duties typically include answering customer inquiries, processing orders, handling basic complaints, and assisting senior customer service staff. They play a key role in ensuring customer satisfaction by providing timely and accurate information. Assistant CSRs often work in call centers, retail stores, or offices, and their role may vary depending on the industry. This position is a great starting point for those looking to build a career in customer service.

What are the key skills and qualifications needed to thrive as an assistant CSR, and why are they important?

To thrive as an Assistant Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude are essential soft skills for handling customer inquiries and diffusing challenging situations. These skills ensure efficient issue resolution, positive customer experiences, and contribute to the overall success of the organization.

What are some typical challenges faced by an assistant CSR and how can they effectively manage them?

Assistant CSRs (Customer Service Representatives) often handle high volumes of customer inquiries, which can be challenging when balancing speed with quality service. They may also encounter difficult or upset customers, requiring strong communication and problem-solving skills. To manage these challenges, it's important to stay organized, use active listening, and follow established protocols for escalation. Regular training and support from team members can help Assistant CSRs continuously improve their performance and adapt to changing customer needs.

What is the difference between Assistant Csr vs Customer Service Representative?

AspectAssistant CsrCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, retail, call centersCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across retail, telecom, banking, and service industriesCommon in retail, telecom, banking, and service sectors
Search & Comparison IntentOften compared for entry-level customer support rolesFrequently searched for customer support jobs and roles

The Assistant Csr and Customer Service Representative roles share similar environments and industry usage, focusing on customer support. The Assistant Csr often supports senior staff and handles administrative tasks, while the Customer Service Representative directly interacts with customers. Both roles require similar credentials and are vital in customer-facing industries, making them closely related in job searches and career paths.

What are the most commonly searched types of Csr jobs in California?

The most popular types of Csr jobs in California are:

What cities in California are hiring for Assistant Csr jobs?

Cities in California with the most Assistant Csr job openings:

Assistant Csr jobs near you

Customer Service Representative

Brammeier Computer Services

San Diego, CA • On-site

$19 - $22/hr

Full-time

Posted 5 days ago

Job description

About Us:

With a three-decade history on the forefront of the stone market, Best Cheer Stone (BCS) embodies affordable excellence in stone materials. Our goal is to bring the most exquisite stone in the world to fabricators and commercial builders everywhere, pairing the personalized service of a local stonemason with the large-scale capabilities of a global distributor. Our factory-direct facilities on both coasts offer slabs, prefabricated countertops, prefabricated vanity tops, tiles, mosaics, facade panels and cut-to-size items; our west coast facility is home to the country's largest selection of prefabricated countertops and vanity tops.


Position:Customer Service Representative


The Customer Service Representative (CSR) attracts potential customers by answering product, service questions, supportof reception area and sales team, support showroom foot traffic, suggesting information about other products and services. Process orders prepare correspondences and fulfill customer needs to ensure customer satisfaction.


Job functions:

  • Support sales rep as needed
  • Support sales rep when they are out visiting customers
  • Assist in taking pictures of product and send via email or text to sales rep or customer
  • Assist in tagging material in the warehouse and the overstock areas
  • Generating orders. For examples; sink, faucet extra b/s, prefabs or slabs
  • Cancel orders
  • Provide support for NH transfers - Generate NH transfer
  • Generate outsourced vendor PO's (example: shower doors, tile, etc.)
  • Service VIP account- Update, follow and generate orders
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Assist with placement of orders, refunds, or exchanges
  • Assist with the reception desk
  • Support coverage at the reception desk (CSR STATION)- all day coverage, break or lunch
  • Greet customers warmly and ascertain problem or reason for calling or visiting
  • Manage large amounts of incoming calls
  • Use telephones to reach out to customers and verify account information
  • Maintain customer accounts by updating existing accounts
  • Assist customers in the showroom
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Contribute to team effort by accomplishing related results as needed
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Advise on company information
  • Answer questions about warranties or terms of sale
  • Inform customer of deals and promotions
  • Sell products and services
  • Work with Sales Manager to ensure proper customer service is being delivered
  • Any other tasks may be assigned


Requirements:

  • Excellent oral and written English language communication skills
  • Provide high level of customer service
  • Good organizational skills
  • Proven ability to handle multiple tasks at once.
  • Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window-based environment.
  • Intermediate skills in MS Outlook, Word and Excel
  • Bilingual (Spanish) a plus.


Pay Range: $19-$22


If you're ready to elevate your career within the thriving Stone Industry, submit your resume, along with a cover letter detailing your relevant experience. Join Best Cheer Stone in delivering excellence and innovation to our clients!


Best Cheer Stone is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Apply