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Assistant Csr Jobs in California (NOW HIRING)

FastSigns

Sales Administrative Assistant/CSR

San Jose, CA · On-site

$24 - $26/hr

We are seeking an energetic and detail-oriented Sales Administrative Assistant/CSR to join our dynamic team. In this role, you will work closely with our account managers to support sales operations ...

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Assistant Csr information

What is an assistant CSR?

Assistant CSRs, or Assistant Customer Service Representatives, are entry-level professionals who support customer service operations in a company. Their duties typically include answering customer inquiries, processing orders, handling basic complaints, and assisting senior customer service staff. They play a key role in ensuring customer satisfaction by providing timely and accurate information. Assistant CSRs often work in call centers, retail stores, or offices, and their role may vary depending on the industry. This position is a great starting point for those looking to build a career in customer service.

What are the key skills and qualifications needed to thrive as an assistant CSR, and why are they important?

To thrive as an Assistant Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude are essential soft skills for handling customer inquiries and diffusing challenging situations. These skills ensure efficient issue resolution, positive customer experiences, and contribute to the overall success of the organization.

What are some typical challenges faced by an assistant CSR and how can they effectively manage them?

Assistant CSRs (Customer Service Representatives) often handle high volumes of customer inquiries, which can be challenging when balancing speed with quality service. They may also encounter difficult or upset customers, requiring strong communication and problem-solving skills. To manage these challenges, it's important to stay organized, use active listening, and follow established protocols for escalation. Regular training and support from team members can help Assistant CSRs continuously improve their performance and adapt to changing customer needs.

What is the difference between Assistant Csr vs Customer Service Representative?

AspectAssistant CsrCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, retail, call centersCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across retail, telecom, banking, and service industriesCommon in retail, telecom, banking, and service sectors
Search & Comparison IntentOften compared for entry-level customer support rolesFrequently searched for customer support jobs and roles

The Assistant Csr and Customer Service Representative roles share similar environments and industry usage, focusing on customer support. The Assistant Csr often supports senior staff and handles administrative tasks, while the Customer Service Representative directly interacts with customers. Both roles require similar credentials and are vital in customer-facing industries, making them closely related in job searches and career paths.

What are the most commonly searched types of Csr jobs in California?

The most popular types of Csr jobs in California are:

What cities in California are hiring for Assistant Csr jobs?

Cities in California with the most Assistant Csr job openings:

Assistant Csr jobs near you

Management Assistant - Customer Service Representative

The Hankey Group

Torrance, CA

$20/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 5 days ago

Job description

Midway Auto Group was named Southern California Top-Rated Places to Work in 2023 due to many factors including our customer- centric culture, excellent career advancement and growth opportunities, as well as a fun work environment centered around team building. Midway Car Rental is a privately-owned company which has been in business for over 50 years. Our offices are located in the Los Angeles area, however we service the areas beyond our central locations. We take pride in providing top of the line vehicles accompanied with 5-star personalized service to all of our customers, these key factors separate Midway from the rest of the car rental business.

RESPONSIBILITIES:

  • Demonstrate exceptional customer service while applying focused sales techniques to determine customer needs to enhance their rental experience.
  • Understand the Ins and Outs of the business with an ownership attitude.
  • Prepare rental and return documents accurately and completely. Disclose rates, additional charges, rental terms and conditions, and obtain proper customer signatures.
  • Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
  • Assist customers by effectively responding to or resolving customer service issues.
  • Maintain a professional appearance in both personal dress and office cleanliness.
  • Perform other customer-related duties to ensure our service exceeds customer expectations.
  • Process the Daily Business Report and other revenue reporting functions in an efficient and timely manner.
  • Perform other duties as assigned by management. (*May include office/lot cleaning as well as car washing/vacuuming responsibilities)

REQUIREMENTS:

  • 1-2 years of customer service experience

  • Ability to work in a fast-paced collaborative environment

  • 6+ months of sales experience
  • Require strong English communication skills, both verbal and written
  • Extremely high energy level
  • Available to work days, nights, weekends, and holidays
  • Passion for automobiles and working with the public
  • Great at multi-tasking
  • Attention to detail and organized
  • Pass background; inclusive of Pre-Employment Drug Test, SSN Validation, and Criminal Record
  • Clean driving record with no drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 5-7 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
  • Minimum 3 years of license history and recent active driving

Compensation:

  • $20-$22.50 plus Bonus
  • The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, and education when applicable.

Communication

  • By applying to this posting, you are approving communication via text messages from Midway Car Rental throughout the application process.  You have the right to opt out of communication via text messages by notifying Midway upon receipt of your first text message or by written email to Midway.

Company Benefits:

  • Paid Holidays, Vacations and Sick Days Off
  • Medical, Dental, and Vision insurances for full-time employees on the 1st month after 60 days of employment
  • 401(k) participation and Employee Stock Ownership Plan for employees after 6 months of employment

Apply