Conduct insightful analyses on operational CRM case trends, challenges, and opportunities; recommend and implement solutions that drive efficiency improvements * Work cross-collaboratively with other ...
Conduct insightful analyses on operational CRM case trends, challenges, and opportunities; recommend and implement solutions that drive efficiency improvements * Work cross-collaboratively with other ...
CRM Administrator
Saint Paul, MN · On-site
$64K - $73K/yr
They will assist with the design, development, testing, deployment, and support as well as ensuring ... They will collaborate with business stakeholders and users to gather, analyze, and document ...
CRM Administrator
Saint Paul, MN · On-site
$64K - $73K/yr
They will assist with the design, development, testing, deployment, and support as well as ensuring ... They will collaborate with business stakeholders and users to gather, analyze, and document ...
CRM Manager
Needham, MA · On-site
We're seeking a strategic and data-driven CRM Manager to join our team and spearhead the ... You'll collaborate closely with product, marketing, and analytics teams to orchestrate impactful ...
CRM Manager
Needham, MA · On-site
We're seeking a strategic and data-driven CRM Manager to join our team and spearhead the ... You'll collaborate closely with product, marketing, and analytics teams to orchestrate impactful ...
Conduct insightful analyses on operational CRM case trends, challenges, and opportunities; recommend and implement solutions that drive efficiency improvements * Work cross-collaboratively with other ...
Conduct insightful analyses on operational CRM case trends, challenges, and opportunities; recommend and implement solutions that drive efficiency improvements * Work cross-collaboratively with other ...
CRM Administrator
Noblesville, IN · On-site
... analyses on operational CRM case trends, challenges, and opportunities; recommend and implement solutions that drive efficiency improvements Work cross-collaboratively with other SMC teams and CR ...
Quick apply
CRM Administrator
Noblesville, IN · On-site
... analyses on operational CRM case trends, challenges, and opportunities; recommend and implement solutions that drive efficiency improvements Work cross-collaboratively with other SMC teams and CR ...
The CRM role acts as the primary interface between the customer and internal teams, driving trust ... Lead structured root cause analysis for recurring issues and ensure corrective actions are ...
Quick apply
The CRM role acts as the primary interface between the customer and internal teams, driving trust ... Lead structured root cause analysis for recurring issues and ensure corrective actions are ...
CRM Manager
Needham, MA · On-site +1
We're seeking a strategic and data-driven CRM Manager to join our team and spearhead the ... You'll collaborate closely with product, marketing, and analytics teams to orchestrate impactful ...
Quick apply
CRM Manager
Needham, MA · On-site +1
We're seeking a strategic and data-driven CRM Manager to join our team and spearhead the ... You'll collaborate closely with product, marketing, and analytics teams to orchestrate impactful ...
CRM Specialist
Irving, TX · On-site
This role will assist with strategy, creation, execution, and analysis of multi-channel, customer lifecycle programs. The CRM Specialist will support and execute digital marketing campaigns, work ...
CRM Specialist
Irving, TX · On-site
This role will assist with strategy, creation, execution, and analysis of multi-channel, customer lifecycle programs. The CRM Specialist will support and execute digital marketing campaigns, work ...
Own the CRM testing roadmap: analyze results using established methods, determine next steps, and prioritize the next best test to drive continuous program improvement * Design and evaluate analyses ...
Own the CRM testing roadmap: analyze results using established methods, determine next steps, and prioritize the next best test to drive continuous program improvement * Design and evaluate analyses ...
CRM Developer
Hunt Valley, MD · On-site
Analyze business requirements and translate them into scalable Dynamics 365 CRM and Power Platform solutions. * Design, develop, configure, and customize Microsoft Dynamics 365 CRM applications and ...
CRM Developer
Hunt Valley, MD · On-site
Analyze business requirements and translate them into scalable Dynamics 365 CRM and Power Platform solutions. * Design, develop, configure, and customize Microsoft Dynamics 365 CRM applications and ...
The Analyst will also assist with the development of test criteria and verifying test output for upgrades and enhancements. Essential Responsibilities * Manage CRM platform security including roles ...
The Analyst will also assist with the development of test criteria and verifying test output for upgrades and enhancements. Essential Responsibilities * Manage CRM platform security including roles ...
CRM Administrator
New York, NY · On-site
... management * Assist the team in finding simple and scalable process solutions for day-to-day ... Prepare ad hoc analyses and participate in special projects as needed * Create and maintain reports ...
CRM Administrator
New York, NY · On-site
... management * Assist the team in finding simple and scalable process solutions for day-to-day ... Prepare ad hoc analyses and participate in special projects as needed * Create and maintain reports ...
... analytics. * Develop and maintain intuitive CRM dashboards and reports to provide actionable ... Drive User Acceptance Testing (UAT) and assist users in validating that the Dynamics 365 solution ...
... analytics. * Develop and maintain intuitive CRM dashboards and reports to provide actionable ... Drive User Acceptance Testing (UAT) and assist users in validating that the Dynamics 365 solution ...
SAP CRM- Service Modules Location: Santa Clara, CA Duration: Long Term Description: At least 7 to 9 ... Analytics Knowledge of ASAP methodology/SOLMAN & Exposure/knowledge to SAP's Best Practices ...
SAP CRM- Service Modules Location: Santa Clara, CA Duration: Long Term Description: At least 7 to 9 ... Analytics Knowledge of ASAP methodology/SOLMAN & Exposure/knowledge to SAP's Best Practices ...
CRM Executive
New York, NY · Hybrid
$50K - $70K/yr
You'll work in an exciting environment where creativity meets analytics, collaborating with ... and retention. * Assist in audience segmentation and personalisation strategies for improved ...
CRM Executive
New York, NY · Hybrid
$50K - $70K/yr
You'll work in an exciting environment where creativity meets analytics, collaborating with ... and retention. * Assist in audience segmentation and personalisation strategies for improved ...
Retail Systems & CRM Analyst
Manhattan, NY · On-site
$85K - $95K/yr
Data Integrity & CRM Analytics: Collaborate with the wider BI team to ensure that customer data captured in-store via clienteling platforms flows accurately into CRM environments for precise ...
Retail Systems & CRM Analyst
Manhattan, NY · On-site
$85K - $95K/yr
Data Integrity & CRM Analytics: Collaborate with the wider BI team to ensure that customer data captured in-store via clienteling platforms flows accurately into CRM environments for precise ...
Work closely with Business Analytics, IT and Marketing teams to support reporting needs and campaign tracking. SKILLS & QUALIFICATIONS: * 7+ year's relevant experience in CRM, email marketing ...
Work closely with Business Analytics, IT and Marketing teams to support reporting needs and campaign tracking. SKILLS & QUALIFICATIONS: * 7+ year's relevant experience in CRM, email marketing ...
CRM Architect 100% remote. Must be EST looking for a hardcore developer. This person should be a hardcore dynamics back end tech developer- not just a CRM configuration person. We have a heavily ...
CRM Architect 100% remote. Must be EST looking for a hardcore developer. This person should be a hardcore dynamics back end tech developer- not just a CRM configuration person. We have a heavily ...
Compliance Specialist - CRM Corporate
Pleasantville, NJ · On-site
$55K - $60K/yr
CRM Residential has been a trusted name in the property management industry for over 46 years ... Prepare handouts for training classes and an assist in allocating the cost to each property that ...
Quick apply
Compliance Specialist - CRM Corporate
Pleasantville, NJ · On-site
$55K - $60K/yr
CRM Residential has been a trusted name in the property management industry for over 46 years ... Prepare handouts for training classes and an assist in allocating the cost to each property that ...
Dynamics CRM
Columbus, GA · On-site
MS Dynamics CRM Columbus GA Long Term - Contract to hire No C2C RESPONSIBILITIES: MS Dynamics CRM Development REQUIRED SKILLS: • Dynamics 365 CRM Online or 2016 • CRM Workflow, Plugins, Reports ...
Dynamics CRM
Columbus, GA · On-site
MS Dynamics CRM Columbus GA Long Term - Contract to hire No C2C RESPONSIBILITIES: MS Dynamics CRM Development REQUIRED SKILLS: • Dynamics 365 CRM Online or 2016 • CRM Workflow, Plugins, Reports ...
Assistant Crm Analytics information
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Other
Posted 16 days ago
Job description
PURPOSE:
- The Global CRM Administrator will be the primary resource for troubleshooting and resolving CRM-related tickets and issues for SMC globally. This role will work with other components of the Sales Enablement team to create and maintain documentation for completing tasks in the CRM both for administrators and for end users. This role will serve as a subject matter expert for the CRM in conversations with all levels of CRM users and management. CRM Admin will Ensure the CRM system is managed effectively and that changes are implemented in a controlled and responsible manner in congruence with the purpose and policy of the organization.
ESSENTIAL DUTIES:
- Conduct advanced technical troubleshooting in SugarCRM to resolve tickets and issues for end-users, managing portal cases and bug-fix requests with SugarCRM as needed
- Answer questions for regional administrators and CRM champions globally to help support all global CRM end users
- Create, develop, and maintain the core content of technical documentation, guides, training materials and support resources as it pertains to the CRM, in partnership with the sales education resource developer
- Participate in enhancement planning discussions, helping to brainstorm solutions, set priority, and create a plan for solving the business need within the timeline.
- Write and manage knowledge base articles and enhancement release notes to be used for CRM support purposes
- Develop potential solutions for future enhancements of the CRM in a UAT environment and lead solution demonstrations
- Build and manage reports, dashboards, and data integrations in the CRM to support business needs
- Conduct insightful analyses on operational CRM case trends, challenges, and opportunities; recommend and implement solutions that drive efficiency improvements
- Work cross-collaboratively with other SMC teams and CRM project teams to plan for CRM integrations and provide high-quality, data-driven insights to leadership.
- Manage multiple short- and long-term projects simultaneously under changing and challenging constraints
- Continuously develop and present innovative ideas based on a data driven approach to improve current business practices and to drive sales growth objectives
- Other duties as assigned
PHYSICAL DEMANDS / WORK ENVIRONMENT:
- Maintain a sustainable posture in a seated position for prolonged periods of time.
- Work requires extensive work using a computer
- Some travel may be required (10% or less)
- Responsibilities may require evening and weekend travel / work to support the needs of the business.
MINIMUM REQUIREMENTS:
- Bachelor’s degree in a related field.
- 5 years of work-related experience
- Experience supporting a CRM platform required (SugarCRM experience preferred)
- Strong presentation skills, communication skills, and ability to work with senior management
- Demonstrated success building relationships across all levels within an organization
- Strong judgement skills and ability to work in an unstructured environment with minimal oversight.
- Ability to maintain an advanced knowledge of various operational systems such as ERP,
- CRM, WMS, LCM, Helpdesk, Data Analytic software
- Must be proficient in MS Suite products and like tools
- Strong time management skills with ability to multi-task and complete work within set deadlines.
- Excellent communication (oral and written) and problem-solving/troubleshooting skills.
- Must be able to read/write/speak and understand English.
For Internal Use Only: Admin001