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Assistant Call Jobs in Laurel, MD (NOW HIRING)

Alphabe Insight Inc

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team ... Respond to customer questions and provide clear, accurate information. * Assist customers with ...

Alphabe Insight Inc

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team ... Respond to customer questions and provide clear, accurate information. * Assist customers with ...

BeloForm Craft

Call Center Agent

Washington, DC · On-site

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team ... Respond to customer questions and provide clear, accurate information. * Assist customers with ...

Neighborhood Health

Call Center Representative

Alexandria, VA · On-site

$17 - $21.25/hr

Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead ... OTHER DUTIES: * Assist with developing, coordinating and recommending changes for the improvement ...

AFCO LLC

Call Center Operator - All Shifts

Bethesda, MD · On-site

$23/hr

Quality Personnel will be utilizing government records systems to assist the department and base in ... The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of ...

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Assistant Call information

What is an assistant call?

Assistant Call jobs typically involve supporting a call center or customer service team by handling incoming or outgoing calls, responding to customer inquiries, and ensuring that issues are resolved efficiently. People in these roles may also assist with data entry, scheduling, and providing information about products or services. Assistant Call professionals are expected to communicate clearly, manage multiple tasks at once, and maintain a positive attitude to deliver excellent customer service. These positions are vital in many industries, including retail, healthcare, and finance, where customer interaction is essential.

What does an assistant call do?

As an Assistant Call professional, your daily responsibilities often include supporting call center agents by managing call queues, assisting with customer inquiries, updating records in the system, and escalating complex issues to supervisors when necessary. You may also be tasked with monitoring call quality, preparing reports on call metrics, and helping new team members with onboarding or training. Collaboration with other assistants, agents, and supervisors is common to ensure efficient operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an assistant call?

To thrive as an Assistant Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is important, and some employers may require training in specific platforms. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with team members. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting overall call center efficiency.

What is the difference between Assistant Call vs Customer Service Representative?

AspectAssistant CallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, office settingsCall centers, retail, corporate offices
Employer & Industry UsageCustomer support, telecommunication companiesRetail, banking, tech companies
Common Search & ComparisonYesYes

Assistant Call roles typically focus on handling inbound or outbound calls with basic customer support, often requiring minimal certifications. Customer Service Representatives may have broader responsibilities, including problem-solving and account management, and sometimes require additional certifications. Both roles are common in call centers and customer support industries, but Assistant Call positions are generally entry-level and more focused on call handling.

What cities near Laurel, MD are hiring for Assistant Call jobs?

Cities near Laurel, MD with the most Assistant Call job openings:

Assistant Call jobs near you

Call Center Supervisor (Chesapeake Specialty Care)

University of Maryland Faculty Physicians, Inc.

Baltimore, MD • On-site

$51 - $69/hr

Other

Posted 15 days ago

Job description

Call Center Supervisor (Chesapeake Specialty Care)

Job Category: Non-Clinical Mgmt.

Requisition Number: CALLC009782

  • Full-Time
  • Remote
  • Salary Range : $47,700 USD to $71,500 USD
Locations

Showing 1 location

Baltimore, MD 21201, USA

Description

The Call Center Supervisor is responsible for overseeing the daily operations of the call center team within the ENT practice. This position ensures exceptional patient service, efficient scheduling practices, quality assurance, staff training, performance management, and compliance with organizational policies. The Call Center Supervisor serves as a resource for team members, assists with escalated patient concerns, and collaborates with clinical and administrative leadership to optimize patient access and communication.

Essential Functions

  • Supervise and support daily operations of the call center team.
  • Monitor call volumes and staffing levels to ensure service goals are met.
  • Train, mentor, and evaluate call center representatives.
  • Conduct performance reviews and provide coaching to improve employee performance.
  • Assist with recruiting, interviewing, onboarding, and retention efforts.
  • Monitor productivity metrics, including call volume, hold times, abandonment rates, and
    scheduling accuracy.
  • Ensure team members understand provider schedules, scheduling templates, and
    practice workflows.
  • Handle escalated patient concerns and assist with conflict resolution.
  • Ensure accurate documentation of patient interactions within the EMR.
  • Collaborate with providers, clinical staff, and administrative leadership regarding workflow changes.
  • Generate departmental reports and communicate performance metrics to leadership.
  • Maintain confidentiality of patient PHI and comply with HIPAA requirements.
  • Support a culture of exceptional customer service and patient satisfaction.
  • Perform all other duties as assigned.

Education and/or experience

  • High school diploma or GED required; associate degree or bachelor's degree preferred.
  • Minimum three (3) years of customer service, call center, medical office, or healthcare experience required.
  • Minimum one (1) year of supervisory or leadership experience preferred.
  • Previous appointment scheduling experience in a multi-provider healthcare setting preferred.
  • Knowledge of medical terminology and healthcare office workflows required.
  • Proficiency in Microsoft Office and electronic medical record (EMR) systems.
  • Strong leadership, coaching, and team development skills.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to maintain confidentiality and comply with HIPAA requirements.

Physical Requirements

  • Sitting and standing for long periods of time.
  • Extensive computer and telephone use.
  • Ability to travel between offices as needed.
  • Ability to occasionally lift up to 25 pounds.

Total Rewards
The referenced base salary range represents the low and high end of Chesapeake Specialty Care salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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University of Maryland Faculty Physicians logo

About University of Maryland Faculty Physicians

Sourced by ZipRecruiter

University of Maryland Faculty Physicians, Inc. is made up of more than 1,000 faculty members from the University of Maryland School of Medicine. Our providers conduct cutting-edge research and clinical trials, and offer care in more than 40 medical specialties. With offices located all across Maryland, as well as access to services from one of the nation's leading academic medical centers, patients can receive the highest-quality care and latest treatment options available, right in their neighborhood.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Baltimore, MD, US

Year founded

1983

Social media

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