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Assistant Call Jobs in Laurel, MD (NOW HIRING)

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Call Center Representative

Rockville, MD · On-site

$24 - $28/hr

A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general for this role: Job Title: Call Center Representative Job ...

Alphabe Insight

Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

Document all call details and customer interactions in the system. * Assist customers with product or service orders and payments. Requirements: * High school diploma or equivalent; bachelor's degree ...

New

Alphabe Insight Inc

Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

Document all call details and customer interactions in the system. * Assist customers with product or service orders and payments. Qualifications Requirements * High school diploma or equivalent ...

New

Alphabe Insight Inc

Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

Document all call details and customer interactions in the system. * Assist customers with product or service orders and payments. Qualifications Requirements * High school diploma or equivalent ...

Zimmerman Associates

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

... physician assistants, and nursing staff administrators. 9. Send telephone consults to designated ... call interactions. 11. Other duties as assigned. ZAI is an equal opportunity employer. In ...

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 inbound calls per day (with higher call volume during open enrollment). This position requires 7 weeks of ...

VECRA Inc

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 inbound calls per day (with higher call volume during open enrollment). This position requires 7 weeks of ...

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 inbound calls per day (with higher call volume during open enrollment). This position requires 7 weeks of ...

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Assistant Call information

What is an assistant call?

Assistant Call jobs typically involve supporting a call center or customer service team by handling incoming or outgoing calls, responding to customer inquiries, and ensuring that issues are resolved efficiently. People in these roles may also assist with data entry, scheduling, and providing information about products or services. Assistant Call professionals are expected to communicate clearly, manage multiple tasks at once, and maintain a positive attitude to deliver excellent customer service. These positions are vital in many industries, including retail, healthcare, and finance, where customer interaction is essential.

What does an assistant call do?

As an Assistant Call professional, your daily responsibilities often include supporting call center agents by managing call queues, assisting with customer inquiries, updating records in the system, and escalating complex issues to supervisors when necessary. You may also be tasked with monitoring call quality, preparing reports on call metrics, and helping new team members with onboarding or training. Collaboration with other assistants, agents, and supervisors is common to ensure efficient operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an assistant call?

To thrive as an Assistant Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is important, and some employers may require training in specific platforms. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with team members. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting overall call center efficiency.

What is the difference between Assistant Call vs Customer Service Representative?

AspectAssistant CallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, office settingsCall centers, retail, corporate offices
Employer & Industry UsageCustomer support, telecommunication companiesRetail, banking, tech companies
Common Search & ComparisonYesYes

Assistant Call roles typically focus on handling inbound or outbound calls with basic customer support, often requiring minimal certifications. Customer Service Representatives may have broader responsibilities, including problem-solving and account management, and sometimes require additional certifications. Both roles are common in call centers and customer support industries, but Assistant Call positions are generally entry-level and more focused on call handling.

What cities near Laurel, MD are hiring for Assistant Call jobs?

Cities near Laurel, MD with the most Assistant Call job openings:

Assistant Call jobs near you

Call Center-Dietitian Assistant

Johns Hopkins Medical Management Corporation

Baltimore, MD • On-site

$20.40/hr

Full-time

Posted 4 days ago

Job description

Overview
Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it is one of the few staffing agencies where employees enjoy the flexibility of temporary assignments while feeling like part of a world-renowned healthcare organization.
Working at Johns Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians, and allied health professionals in the world. Directly or indirectly, you will have exposure to cutting-edge technology and groundbreaking medical research while contributing to an exceptional patient experience.
Position: Dietitian Assistant (Call Center)
Location: Johns Hopkins Bayview Medical Center
4940 Eastern Avenue, Baltimore, MD 21224
Schedule: Rotating schedule, 40 hours per week, with overtime opportunities available
Pay Rate: $20.40 per hour
Responsibilities
Position Summary
The Dietitian Assistant supports the Food and Nutrition Services Department by assisting patients with meal ordering and providing administrative support in a fast-paced call center environment. Responsibilities include processing patient meal orders, entering menu information, printing meal tickets, generating production and tube feeding reports, and delivering exceptional customer service to patients, visitors, and hospital staff. This role plays a key part in ensuring patient satisfaction and enhancing the overall patient experience.
Key Responsibilities
  • Maintain a high level of accuracy and attention to detail while managing multiple tasks
  • Answer calls and assist patients with meal selection and ordering
  • Accurately enter and update menu information
  • Print and distribute patient meal tickets
  • Generate production sheets and tube feeding reports
  • Provide excellent customer service to patients, visitors, and hospital staff
  • Support daily food service operations and ensure accurate dietary information is communicated

Qualifications
  • High School Diploma or GED required
  • At least 1 year of experience in a similar work environment
  • Ability to work in a fast-paced call center setting
  • Strong attention to detail and organizational skills
  • Ability to multitask and maintain a high degree of concentration
  • Excellent communication and customer service skills
  • Ability to interact professionally with patients, visitors, and hospital employees

Johns Hopkins Health System and its affiliates are an Equal Opportunity/ Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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