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Assistant Call Jobs in Detroit, MI (NOW HIRING)

Clementine Answers

Call Center Agent

Roseville, MI · On-site

$15 - $18/hr

Roseville, MI (In-Office)Pay: $15-$18/hr l Hours: Part-Time l Requires 1 weekend day (Sat/Sun) and HolidaysClementine Answers is hiring Part-Time Call Center Agents to assist callers during critical ...

Veterinary United

Call Center Representative

New Baltimore, MI · On-site

$14.50 - $18.25/hr

Veterinary United Call Center Representative Are you passionate about animals and ready to start a ... The ideal candidate will assist customers by answering questions, resolving complaints, providing ...

Michigan Legacy Credit Union

Call Center Rep

Wyandotte, MI · On-site

$14.75 - $18.50/hr

May cross-train or assist in cross-training other call center representatives. * May fill in for the member service, teller, or lending positions when needed. * Process requests to Skip Loan Payments.

Michigan Legacy Credit Union

Call Center Rep

Warren, MI · On-site

$15 - $18.75/hr

May cross-train or assist in cross-training other call center representatives. * May fill in for the member service, teller, or lending positions when needed. * Process requests to Skip Loan Payments.

Qualfon

Loan Specialist - Call Center

Highland Park, MI · On-site

$19.25/hr

In this role, you'll handle inbound calls, assist with account maintenance, and provide excellent customer service for existing banking members. This is a high-volume call center role ideal for ...

Clementine

Part-Time Call Center Agent

Roseville, MI · On-site

$18/hr

Roseville, MI (In-Office) Pay: $15-$18/hr l Hours: Part-Time l Requires 1 weekend day (Sat/Sun) and Holidays Clementine Answers is hiring Part-Time Call Center Agents to assist callers during ...

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All JobsCall JobsAssistant Call JobsAssistant Call Jobs in Detroit, MI

Assistant Call information

What is an assistant call?

Assistant Call jobs typically involve supporting a call center or customer service team by handling incoming or outgoing calls, responding to customer inquiries, and ensuring that issues are resolved efficiently. People in these roles may also assist with data entry, scheduling, and providing information about products or services. Assistant Call professionals are expected to communicate clearly, manage multiple tasks at once, and maintain a positive attitude to deliver excellent customer service. These positions are vital in many industries, including retail, healthcare, and finance, where customer interaction is essential.

What does an assistant call do?

As an Assistant Call professional, your daily responsibilities often include supporting call center agents by managing call queues, assisting with customer inquiries, updating records in the system, and escalating complex issues to supervisors when necessary. You may also be tasked with monitoring call quality, preparing reports on call metrics, and helping new team members with onboarding or training. Collaboration with other assistants, agents, and supervisors is common to ensure efficient operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an assistant call?

To thrive as an Assistant Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is important, and some employers may require training in specific platforms. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with team members. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting overall call center efficiency.

What is the difference between Assistant Call vs Customer Service Representative?

AspectAssistant CallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, office settingsCall centers, retail, corporate offices
Employer & Industry UsageCustomer support, telecommunication companiesRetail, banking, tech companies
Common Search & ComparisonYesYes

Assistant Call roles typically focus on handling inbound or outbound calls with basic customer support, often requiring minimal certifications. Customer Service Representatives may have broader responsibilities, including problem-solving and account management, and sometimes require additional certifications. Both roles are common in call centers and customer support industries, but Assistant Call positions are generally entry-level and more focused on call handling.

What are the most commonly searched types of Call jobs in Detroit, MI?

The most popular types of Call jobs in Detroit, MI are:

Assistant Call jobs near you

Call Center Representative

FreeStar Financial Credit Union

Mount Clemens, MI • On-site

$18/hr

Other

Retirement, PTO

Re-posted 15 days ago

Job description

Call Center Representative

FreeStar Financial Credit Union is looking for an enthusiastic and dynamic Call Center Representative. If you would love to use your passion for customer service to assist our valued members at a growing credit union, this may be the right job for you!

Salary: $18/Hr

Job Location: Clinton Twp

Days: Monday-Friday, Occasional Saturdays

Hours: Full-time

Benefits:

  • 3 weeks paid time off in the first year
  • 401k with up to a 6% match
  • Tuition Reimbursement
  • Year-end bonuses

Position Purpose:

The primary purpose of the Member Access Specialist is to assist FreeStar Financial Credit Union in fulfilling our mission through the call center to provide superior service and innovative financial solutions to our membership by meeting their dynamic needs via telephone communications.

What You'll Do In This Role:

  • Responsible for assisting credit union members in the call center regarding their banking needs.
  • Provide members a courteous, professional and timely experience through video conferencing software.
  • Answer credit union member's requests relating to the function and servicing of their accounts through the call center, which include but are not limited to balance, activity, stop payments, resolving debit card issues.
  • Provide efficient and accurate customer service in transactions which include, but are not limited to, transfers, issue Cashier Checks, and loan payments.
  • Provide efficient and accurate service in transactions using the ITM which include, but not limited to, check cashing, deposits, withdrawals or transfers.
  • Meet member needs by cross-selling all products and services offered by the credit union. Must achieve the minimum sales standards as established by management.
  • Subject Matter Expert (SME) for the credit union's E-services and remote services.

What You'll Bring To FreeStar Financial:

  • High School Diploma or equivalent.
  • Minimum of one-three years of similar or related experience in the financial industry, or call center customer service.

What You'll Get Working at FreeStar Financial:

  • Partner with a talented team helping to provide financial solutions to our members!
  • Be part of an environment where our service to each other is just as important as our service to our members!
  • A wonderful opportunity to expand skillset and develop professionally!
  • Join a Credit Union culture that makes an impact in the community!
  • Join an organization which appreciates and promotes having balance in your life!
  • A competitive compensation structure which rewards the contributions of our team members!

Apply