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Assistant Call Jobs in Kansas (NOW HIRING)

Medix

Call Center Supervisor

Overland Park, KS · On-site

$31.25 - $32/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Job Summary Our client is seeking a Call Center Supervisor responsible for overseeing the daily ... Assign daily tasks and manage workflow as needed. * Assist with other assignments as designated by ...

MCI Careers

Call Center Agent (Hiring Immediately)

Wichita, KS · On-site

$11 - $14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... to assist with customer service questions, and up-sell customers on new products and services ... Ensure first call resolution through problems solving and effective call handling * Research ...

MCI Careers

Call Center Agent (Hiring Immediately)

Wichita, KS

$11.25 - $14.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... to assist with customer service questions, and up-sell customers on new products and services ... Ensure first call resolution through problems solving and effective call handling * Research ...

MCI Careers

Entry-Level Call Center Agent (Full-Time)

Wichita, KS · On-site

$11 - $14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... to assist with customer service questions, and up-sell customers on new products and services ... Ensure first call resolution through problems solving and effective call handling * Research ...

MCI Careers

Call Center Agent (Hiring Immediately)

Wichita, KS · On-site

$11 - $14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Wichita, KS CALL CENTER AGENT (HIRING IMMEDIATELY) We are looking for call center agents to support ... to assist with customer service questions, and up-sell customers on new products and services.

RCB Bank

Call Center Customer Experience Specialist I

Wichita, KS · On-site

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do: * Assist customers and branches needing technical assistance with all Bank-related business products such as Online Banking, IVR, ITM, etc. * Assist customers and branches with ...

RCB Bank

Call Center Customer Experience Specialist I

Arkansas City, KS · On-site

$12.75 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do: * Assist customers and branches needing technical assistance with all Bank-related business products such as Online Banking, IVR, ITM, etc. * Assist customers and branches with ...

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Assistant Call information

What is an assistant call?

Assistant Call jobs typically involve supporting a call center or customer service team by handling incoming or outgoing calls, responding to customer inquiries, and ensuring that issues are resolved efficiently. People in these roles may also assist with data entry, scheduling, and providing information about products or services. Assistant Call professionals are expected to communicate clearly, manage multiple tasks at once, and maintain a positive attitude to deliver excellent customer service. These positions are vital in many industries, including retail, healthcare, and finance, where customer interaction is essential.

What does an assistant call do?

As an Assistant Call professional, your daily responsibilities often include supporting call center agents by managing call queues, assisting with customer inquiries, updating records in the system, and escalating complex issues to supervisors when necessary. You may also be tasked with monitoring call quality, preparing reports on call metrics, and helping new team members with onboarding or training. Collaboration with other assistants, agents, and supervisors is common to ensure efficient operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an assistant call?

To thrive as an Assistant Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is important, and some employers may require training in specific platforms. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with team members. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting overall call center efficiency.

What is the difference between Assistant Call vs Customer Service Representative?

AspectAssistant CallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, office settingsCall centers, retail, corporate offices
Employer & Industry UsageCustomer support, telecommunication companiesRetail, banking, tech companies
Common Search & ComparisonYesYes

Assistant Call roles typically focus on handling inbound or outbound calls with basic customer support, often requiring minimal certifications. Customer Service Representatives may have broader responsibilities, including problem-solving and account management, and sometimes require additional certifications. Both roles are common in call centers and customer support industries, but Assistant Call positions are generally entry-level and more focused on call handling.

What are the most commonly searched types of Call jobs in Kansas?

The most popular types of Call jobs in Kansas are:

Assistant Call jobs near you

Full-Time Call Center Representative (Urgently Hiring)

MCI Careers

Wichita, KS

$12 - $15/hr

Full-time

Re-posted 9 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a strong communicator who enjoys helping people and solving problems? We're looking for a motivated Full-Time Call Center Representative to provide outstanding customer support. Whether you're answering questions, resolving concerns, or guiding customers to the right solutions, you'll play an important role in creating a positive customer experience.

If you're dependable, customer-focused, and enjoy working in a fast-paced environment, we'd love to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:
  • Answer inbound and/or make outbound customer calls professionally and courteously.
  • Assist customers with questions, account inquiries, and general support.
  • Resolve customer concerns while maintaining a positive experience.
  • Accurately document customer interactions in company systems.
  • Meet productivity, quality, and attendance expectations.
  • Follow company policies and established call procedures.
  • Maintain confidentiality of customer information.
  • Collaborate with team members and supervisors to improve customer satisfaction.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older.
  • High school diploma or GED required.
  • Fluent in English.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and active listening abilities.
  • Ability to multitask and work in a fast-paced environment.

Nice to Have

  • Previous customer service experience is an advantage but not required.
  • Previous outbound sales experience.
  • Call center sales experience.
  • Experience meeting sales quotas.
  • CRM software experience.
  • Upselling or cross-selling experience.
  • Bilingual or multilingual skills.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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