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Assistant Call Jobs in Alberta (NOW HIRING)

JOB SUMMARY To assist Store Manager and Manager In Training with recruiting, hiring, training, and ... call (615) 367-7467. Genesco's employment practices will continue to be directed toward full ...

JOB SUMMARY To assist Store Manager and Manager In Training with recruiting, hiring, training, and ... call (615) 367-7467. Genesco's employment practices will continue to be directed toward full ...

JOB SUMMARY To assist Store Manager and Manager In Training with recruiting, hiring, training, and ... call (615) 367-7467. Genesco's employment practices will continue to be directed toward full ...

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

The Restaurant Manager/Assistant Manager duties include, but are not limited to: * Managing the ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

Showing results 41-60

Assistant Call information

What is an assistant call?

Assistant Call jobs typically involve supporting a call center or customer service team by handling incoming or outgoing calls, responding to customer inquiries, and ensuring that issues are resolved efficiently. People in these roles may also assist with data entry, scheduling, and providing information about products or services. Assistant Call professionals are expected to communicate clearly, manage multiple tasks at once, and maintain a positive attitude to deliver excellent customer service. These positions are vital in many industries, including retail, healthcare, and finance, where customer interaction is essential.

What does an assistant call do?

As an Assistant Call professional, your daily responsibilities often include supporting call center agents by managing call queues, assisting with customer inquiries, updating records in the system, and escalating complex issues to supervisors when necessary. You may also be tasked with monitoring call quality, preparing reports on call metrics, and helping new team members with onboarding or training. Collaboration with other assistants, agents, and supervisors is common to ensure efficient operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an assistant call?

To thrive as an Assistant Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is important, and some employers may require training in specific platforms. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with team members. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting overall call center efficiency.

What is the difference between Assistant Call vs Customer Service Representative?

AspectAssistant CallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, office settingsCall centers, retail, corporate offices
Employer & Industry UsageCustomer support, telecommunication companiesRetail, banking, tech companies
Common Search & ComparisonYesYes

Assistant Call roles typically focus on handling inbound or outbound calls with basic customer support, often requiring minimal certifications. Customer Service Representatives may have broader responsibilities, including problem-solving and account management, and sometimes require additional certifications. Both roles are common in call centers and customer support industries, but Assistant Call positions are generally entry-level and more focused on call handling.

What are the most commonly searched types of Call jobs in Alberta?

The most popular types of Call jobs in Alberta are:

Assistant Store Manager Canada

Genesco

Calgary, AB • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 7 days ago


Key responsibilities

  • Assist the Store Manager and Manager In Training with recruiting, hiring, and training store personnel.

  • Supervise and manage all aspects of daily store operations and loss prevention in the absence of the Store Manager and Manager In Training.

  • Resolve customer issues and provide a fun, full-service experience to all customers.


Genesco rating

4.9

Company rating: 4.9 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

88th of 105 rated fashion retailers


Job description

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Job Description 

COMPANY OVERVIEW

Journeys is a teen retail leader with an emphasis on footwear and unique specialty items including apparel, backpacks, hats and accessories. With more than 800 stores in all 50 US states, Puerto Rico and Canada, Journeys offers the most popular brands that cater to the teen lifestyle such as Converse, Vans, Dr Martens, UGG, Adidas, Timberland, Birkenstock, Crocs and Hey Dude. Through strategic artistic partnerships, event sponsorships, exclusive content, creative collaborations with musicians, and a focus on giving back to the community through charitable events and volunteer programs- Journeys has become more than just a retailer, but a universal part of teen and youth culture. The in-store Journeys experience features an energetic environment, friendly, passionate staff, and an inclusive atmosphere where self-expression is not just accepted - but encouraged and embraced. Journeys is an attitude you can wear.

Journeys is always looking for great people to join our team!

For more information check out: www.journeys.com/careers
 

WHY WORK FOR JOURNEYS?

  • We celebrate and reward success!
  • Rapid promotion opportunities for top performers - we promote from within
  • We are a family with an Attitude That Cares
  • We encourage you to embrace your individuality
  • You get to work in a fun environment with the coolest people around
  • We conduct business with integrity and passion
  • Excellent benefits and employee discount
  • Compensation includes base pay, sales commission, and bonus potential*

JOB SUMMARY

To assist Store Manager and Manager In Training with recruiting, hiring, training, and managing store personnel to achieve store and personal sales goals, control expenses, and to protect company assets. 

ESSENTIAL JOB FUNCTIONS

  • Meet and exceed store and personal sales goals and standards of performance
  • Assist in recruiting and hiring of high caliber employees with in-store needs
  • Assist in training and developing a successful sales team
  • Provide feedback, coaching, and accountability to all employees by enforcing all company policies and practices
  • Ensure that all company initiatives are properly implemented and to the standard of the company direction
  • Recognize talented staff and develop them for growth within the company
  • Supervise and manage all aspects of daily store operations in Store Manager and Manager In Training's absence
  • Supervise and manage all aspects of Loss Prevention practices in Store Manager and Manager In Training's absence
  • Effectively communicate all store needs to Store Manager and Manager In Training
  • Resolve customer issues effectively
  • Provide a fun, full service experience to all customers
  • Complete bank deposits
  • Understand the Journeys culture and demonstrate it to the team
Requirements 

JOB REQUIREMENTS

  • Prior retail management experience preferred
  • 6-12 months retail sales experience
  • Excellent interpersonal and customer service skills
  • Desire to succeed in fast-paced retail environment
  • Willingness to learn
  • Completion of all training programs leading up to Co-Manager position or equivalent training
  • Ability to work 45 hours per week
  • Ability to work night and weekend shifts
  • Ability to climb, reach, bend, and lift up to 50 pounds
  • Stand for long periods of time
  • Must be at least 18 years of age*

* Age requirements for full-time employment may vary based on state

PAY AND BENEFITS

Check out the following website for more information on all our awesome benefits: www.journeys.com/careers

*The pay rate, commission, and bonus structure varies per job title, county, city, state or province. Benefits offered may include medical, vision, and dental insurance, a vacation package, and community service hours but may also vary by state, province, or territory. For clarification, refer to www.benefitsatgenesco.com

PRE-APPLICATION DISCLOSURES

Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, sex, religion, national origin, age, veteran status, pregnancy, childbirth, or related medical condition, physical or mental disability of otherwise qualified individuals, medical condition, genetic information, sexual orientation, citizenship, marital or registered domestic/civil union partner status, gender identity and/or expression, or any other factor that the law protects from employment discrimination.

All employment decisions are based on business needs, job requirements and individual qualifications. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, placement, promotion, termination, reductions in force, recall, transfer, leaves of absence, compensation and training. Any applicant or employee who needs a reasonable accommodation to apply for employment or to perform the essential functions of his or her job should email accommodation@genesco.com or call (615) 367-7467. Genesco's employment practices will continue to be directed toward full utilization of all available human resources. We believe that this approach to our human resources is not only legally and morally proper, but also is an intelligent and economic business practice.

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About Genesco

Sourced by ZipRecruiter

Genesco Inc., based in Nashville, TN, US, is a publicly owned specialty retail company operating in the footwear, apparel, and accessories industry. The company was initially founded in 1924 as Jarman Shoe Company before eventually transitioning to its current name in 1959. Currently, it operates numerous retail stores in the US and Puerto Rico, including popular brands like Journeys, Johnston & Murphy, and Lids Sports Group. Genesco's mission is to be the leading specialty retailer in the footwear, headwear, and sports apparel industries through providing high quality products and demonstrating excellent customer service. Some of the company's notable achievements include the successful ownership and growth of multiple well-known fashion brands and a significant retail footprint in North America.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Nashville, TN, US

Year founded

1924

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