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Assistant Call Center Representative Jobs in Tennessee

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

University of Rochester

$19.72 - $26.62/hr

UR URCC 204 H Compensation Range: $19.72 - $26.62 The referenced pay range represents the minimum ... During the call, makes independent decisions to act outside of the protocol to transfer, refer or ...

University of Rochester

$19.72 - $26.62/hr

UR URCC 204 H Compensation Range: $19.72 - $26.62 The referenced pay range represents the minimum ... During the call, makes independent decisions to act outside of the protocol to transfer, refer or ...

AT&T

Call Center Sales Consultant

Nashville, TN

$2.7K/mo

Our call center sales representatives are the front line of our company, selling the latest in cutting edge technology, identifying opportunities and providing solutions to address our customers ...

AT and T

Call Center Sales Consultant

Nashville, TN · On-site

$2.7K/mo

Our call center sales representatives are the front line of our company, selling the latest in cutting edge technology, identifying opportunities and providing solutions to address our customers ...

IQVIA

Work from Home

Memphis, TN · Remote

$18/hr

The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation ...

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Assistant Call Center Representative information

See Tennessee salary details

$9

$16

$22

How much do assistant call center representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for assistant call center representative in Tennessee is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What does an assistant call center representative do?

An Assistant Call Center Representative supports customers by answering phone calls, responding to inquiries, and providing information about products or services. They often assist with troubleshooting issues, processing orders, and documenting customer interactions. Additionally, they may support senior representatives and ensure that customer concerns are addressed promptly and professionally. Their role is critical in maintaining customer satisfaction and upholding the company’s reputation.

What are the key skills and qualifications needed to thrive as an assistant call center representative, and why are they important?

To thrive as an Assistant Call Center Representative, you need excellent verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These competencies are vital for delivering efficient, high-quality customer service and maintaining positive client relationships in a fast-paced environment.

What are some common challenges faced by assistant call center representatives, and how can they be managed effectively?

Assistant Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. To manage these effectively, it's important to develop strong communication and active listening skills, stay organized, and follow established protocols. Many organizations provide training and support, and teamwork is encouraged so representatives can share strategies and solutions for common issues.

What is the difference between Assistant Call Center Representative vs Customer Service Representative?

AspectAssistant Call Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or online support
Employer & Industry UsageCustomer support, telecommunication, techRetail, banking, hospitality, tech
Common Search & ComparisonOften compared for entry-level support rolesMore general, broader customer service roles

The Assistant Call Center Representative typically handles basic customer inquiries and support tasks within call centers, often requiring minimal certifications. Customer Service Representatives have similar roles but may work across various industries like retail or banking, often with broader responsibilities. Both roles focus on customer interaction, but the Assistant Call Center Representative is more specialized for call center environments.

How do I become an assistant call center representative with no experience?

To become an assistant call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers provide on-the-job training, so having a positive attitude and basic computer skills can help you get started; certifications in customer service or call center software are also beneficial.

What is an assistant call center representative?

An assistant call center representative supports customer service operations by handling inbound or outbound calls, addressing customer inquiries, and resolving issues. They often work under the supervision of a lead or supervisor and may use customer relationship management (CRM) software to document interactions. Strong communication skills and basic computer knowledge are typically required for this role.

What are the most commonly searched types of Call Center Representative jobs in Tennessee?

The most popular types of Call Center Representative jobs in Tennessee are:

Assistant Call Center Representative jobs near you

Call Center Agent

Venture Marketing

Nashville, TN • On-site

$18 - $24/hr

Full-time

PTO

Re-posted 26 days ago

Job description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Salary range: $18 - $24 per hour.

Responsibilities

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company's new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the company's customer management policies

Requirements:

  • Experience in dealing with the public.
  • Excellent communication skills, including verbal with proper grammar.
  • Ability to work with others in a close manner.
  • Good computer skills.
  • Good multi-tasking skills.
  • Able to react effectively and calmly in emergencies.

Benefits:

  • Flexible training schedules
  • Paid time off