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Assistant Call Center Representative Jobs in Tennessee

Butler America Aerospace

Call Center Representative

Lewisburg, TN · On-site

$14 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Call Center Representative Location: Lewisburg, TN Job ID: #72717 Pay Range: $14-17 Job Title: Tier 1 Customer Service Representative Agents could take up to 50 calls per day and log each call in our ...

Pizza Hut

Call Center Representative

Bartlett, TN

$14.25 - $17.75/hr

Able to interact with all levels of management and customers in a professional manner * Assist and mentor new call center representatives * Adhere to company processes and guidelines Job Requirements ...

Flynn Pizza Hut

Call Center Representative

Bartlett, TN · On-site

$13.75 - $17.25/hr

Able to interact with all levels of management and customers in a professional manner * Assist and mentor new call center representatives * Adhere to company processes and guidelines Job Requirements ...

Pizza Hut

Call Center Representative

Bartlett, TN

$14.25 - $17.75/hr

Able to interact with all levels of management and customers in a professional manner * Assist and mentor new call center representatives * Adhere to company processes and guidelines Job Requirements ...

Getaway 4 Less LLC

Call Center Representative

Sevierville, TN · On-site

$14 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

As a Call Center Sales Representative at G4L, you'll play a pivotal role in driving our business forward by closing deals and helping customers unlock unforgettable vacation experiences. If you're ...

Pizza Hut

Call Center Representative

Bartlett, TN · On-site

$14.25 - $17.75/hr

Able to interact with all levels of management and customers in a professional manner * Assist and mentor new call center representatives * Adhere to company processes and guidelines Job Requirements ...

Anserfone

Call Center Representative

Memphis, TN · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Full-Time Call Center RepresentativeLocation: Memphis, TN (In-Office) l Pay: $16/hrSchedule: 40 hours/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and HolidaysAt Anserfone, we pride ...

Anserfone

Full-Time Call Center Representative

Memphis, TN · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Full-Time Call Center Representative Location: Memphis, TN (In-Office) l Pay: $16/hr Schedule: 40 hours/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and Holidays At Anserfone, we pride ...

Anserfone

Full-Time Call Center Representative

Memphis, TN · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Full-Time Call Center Representative Location: Memphis, TN (In-Office) l Pay: $16/hr Schedule: 40 hours/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and Holidays At Anserfone, we pride ...

University of Rochester

$20.93 - $28.26/hr

Proficiently performs the job duties of a Call Center Rep. while additionally demonstrating advanced competencies. Handles complex calls and precepts new employees as needed. * Participates ...

University of Rochester

$20.93 - $28.26/hr

Proficiently performs the job duties of a Call Center Rep. while additionally demonstrating advanced competencies. Handles complex calls and precepts new employees as needed. * Participates ...

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All JobsCall Center Representative JobsAssistant Call Center Representative JobsAssistant Call Center Representative Jobs in Tennessee

Assistant Call Center Representative information

See Tennessee salary details

$9

$16

$22

How much do assistant call center representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for assistant call center representative in Tennessee is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What does an assistant call center representative do?

An Assistant Call Center Representative supports customers by answering phone calls, responding to inquiries, and providing information about products or services. They often assist with troubleshooting issues, processing orders, and documenting customer interactions. Additionally, they may support senior representatives and ensure that customer concerns are addressed promptly and professionally. Their role is critical in maintaining customer satisfaction and upholding the company’s reputation.

What are the key skills and qualifications needed to thrive as an assistant call center representative, and why are they important?

To thrive as an Assistant Call Center Representative, you need excellent verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These competencies are vital for delivering efficient, high-quality customer service and maintaining positive client relationships in a fast-paced environment.

What are some common challenges faced by assistant call center representatives, and how can they be managed effectively?

Assistant Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. To manage these effectively, it's important to develop strong communication and active listening skills, stay organized, and follow established protocols. Many organizations provide training and support, and teamwork is encouraged so representatives can share strategies and solutions for common issues.

What is the difference between Assistant Call Center Representative vs Customer Service Representative?

AspectAssistant Call Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or online support
Employer & Industry UsageCustomer support, telecommunication, techRetail, banking, hospitality, tech
Common Search & ComparisonOften compared for entry-level support rolesMore general, broader customer service roles

The Assistant Call Center Representative typically handles basic customer inquiries and support tasks within call centers, often requiring minimal certifications. Customer Service Representatives have similar roles but may work across various industries like retail or banking, often with broader responsibilities. Both roles focus on customer interaction, but the Assistant Call Center Representative is more specialized for call center environments.

How do I become an assistant call center representative with no experience?

To become an assistant call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers provide on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started in this role.

What are the most commonly searched types of Call Center Representative jobs in Tennessee?

The most popular types of Call Center Representative jobs in Tennessee are:

Assistant Call Center Representative jobs near you

Call Center Representative

Butler America Aerospace

Lewisburg, TN • On-site

$14 - $17/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 25 days ago

Job description

Call Center Representative Location: Lewisburg, TN Job ID: #72717 Pay Range: $14-17 Job Title: Tier 1 Customer Service Representative Job Description: Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system. What we help them with: Dealer referrals to distributors Provide customers with order information, assistance Product support: Parts and Equipment Transactional: Orders, Claims and Invoicing Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2. Specific Responsibilities for this position may include: Answer incoming calls and respond to customers emails Route calls to appropriate resources Document all call information according to standard operating procedures Entering accurate ordering information into a company system. Comfortable working in fast-paced environments Strong time management and organizational skills Proficiency in Microsoft Office Products (Excel, Word) Familiarity with SAP and Call Center, and Sales Force a plus The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment. Successful candidates will have: Ability to analyze unlike information and draw conclusions/recommendations Strong verbal, written and inter-personal communication skills Proficiency in MS Office tools High degree of self-motivation to address and improve business needs. Sense of urgency, self-initiative, commitment and sense of ownership is a must. Superior follow-up and follow-through skills Highly organized and flexible with the ability to prioritize their individual time while balancing customer's demands and requirements to meet company objectives and goals. Minimum Requirements: High School Diploma required Agents must type 60+ WPM Excellent customer service skills Strong written and oral communication skills Experience in Microsoft Office Preferred Requirements: Associate degree (AA, AS, or equivalent two-year post-secondary education). Minimum of two (2) years of relevant customer service or call center experience. Familiarity with SAP and Salesforce. Training is 6 weeks long. Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices. Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at

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