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Assistant Call Center Representative Jobs in Tennessee

Express Employment Professionals

Be Seen First

Call Center Representative

Franklin, TN · On-site

$20/hr

We are seeking a compassionate and reliable Call Center Representative to assist patients receiving specialty medications. This role involves handling inbound and outbound calls, coordinating with ...

New

Flynn Pizza Hut

Call Center Representative

Bartlett, TN · On-site

$13.75 - $17.25/hr

Able to interact with all levels of management and customers in a professional manner * Assist and mentor new call center representatives * Adhere to company processes and guidelines Job Requirements ...

Pizza Hut

Call Center Representative

Bartlett, TN

$14.25 - $17.75/hr

Able to interact with all levels of management and customers in a professional manner * Assist and mentor new call center representatives * Adhere to company processes and guidelines Job Requirements ...

Pizza Hut

Call Center Representative

Bartlett, TN · On-site

$14.25 - $17.75/hr

Able to interact with all levels of management and customers in a professional manner * Assist and mentor new call center representatives * Adhere to company processes and guidelines Job Requirements ...

Getaway 4 Less LLC

Call Center Representative

Sevierville, TN · On-site

$14 - $17.50/hr

As a Call Center Sales Representative at G4L, you'll play a pivotal role in driving our business forward by closing deals and helping customers unlock unforgettable vacation experiences. If you're ...

Pizza Hut

Call Center Representative

Bartlett, TN · On-site

$14.25 - $17.75/hr

Able to interact with all levels of management and customers in a professional manner * Assist and mentor new call center representatives * Adhere to company processes and guidelines Job Requirements ...

MMC Group

Call Center Representative

Nashville, TN · On-site

$17/hr

** Human Resources Customer Service Representative ** ** Location: ** onsite ** Position Type ... This position is ideal for candidates with recent call center, customer service, HR, or benefits ...

Varite

Call Center Representative

Lewisburg, TN · On-site

$14.75 - $18.25/hr

Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives * Agents are ... Familiarity with SAP and Call Center, and Sales Force a plus The ideal candidate will be a high ...

New

University of Rochester

$19.72 - $26.62/hr

UR URCC 204 H Compensation Range: $19.72 - $26.62 The referenced pay range represents the minimum ... During the call, makes independent decisions to act outside of the protocol to transfer, refer or ...

StaffSource, LLC

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Customer Call Center Representative

Knoxville, TN · On-site

$20/hr

Customer Call Center Representative - Seasonal Pay: $20.00/hr | Full-Time | October 2026 - Early ... Provide friendly, first-contact-resolution service across phone, chat, email, and SMS * Assist with ...

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Assistant Call Center Representative information

See Tennessee salary details

$9

$16

$22

How much do assistant call center representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for assistant call center representative in Tennessee is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What does an assistant call center representative do?

An Assistant Call Center Representative supports customers by answering phone calls, responding to inquiries, and providing information about products or services. They often assist with troubleshooting issues, processing orders, and documenting customer interactions. Additionally, they may support senior representatives and ensure that customer concerns are addressed promptly and professionally. Their role is critical in maintaining customer satisfaction and upholding the company’s reputation.

What are the key skills and qualifications needed to thrive as an assistant call center representative, and why are they important?

To thrive as an Assistant Call Center Representative, you need excellent verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These competencies are vital for delivering efficient, high-quality customer service and maintaining positive client relationships in a fast-paced environment.

What are some common challenges faced by assistant call center representatives, and how can they be managed effectively?

Assistant Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. To manage these effectively, it's important to develop strong communication and active listening skills, stay organized, and follow established protocols. Many organizations provide training and support, and teamwork is encouraged so representatives can share strategies and solutions for common issues.

What is the difference between Assistant Call Center Representative vs Customer Service Representative?

AspectAssistant Call Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or online support
Employer & Industry UsageCustomer support, telecommunication, techRetail, banking, hospitality, tech
Common Search & ComparisonOften compared for entry-level support rolesMore general, broader customer service roles

The Assistant Call Center Representative typically handles basic customer inquiries and support tasks within call centers, often requiring minimal certifications. Customer Service Representatives have similar roles but may work across various industries like retail or banking, often with broader responsibilities. Both roles focus on customer interaction, but the Assistant Call Center Representative is more specialized for call center environments.

How do I become an assistant call center representative with no experience?

To become an assistant call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers provide on-the-job training, so having a positive attitude and basic computer skills can help you get started; certifications in customer service or call center software are also beneficial.

What is an assistant call center representative?

An assistant call center representative supports customer service operations by handling inbound or outbound calls, addressing customer inquiries, and resolving issues. They often work under the supervision of a lead or supervisor and may use customer relationship management (CRM) software to document interactions. Strong communication skills and basic computer knowledge are typically required for this role.

What are the most commonly searched types of Call Center Representative jobs in Tennessee?

The most popular types of Call Center Representative jobs in Tennessee are:

Assistant Call Center Representative jobs near you

Call Center Representative

Express Employment Professionals

Franklin, TN • On-site

$20/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are seeking a compassionate and reliable Call Center Representative to assist patients receiving specialty medications. This role involves handling inbound and outbound calls, coordinating with specialty pharmacies, and providing excellent customer service.

Responsibilities:

  • Answer inbound and outbound patient calls
  • Communicate with specialty pharmacies
  • Accurately document interactions
  • Assist patients with questions and updates
  • Maintain attendance and performance standards

Requirements:

  • Previous call center experience required, 1+ year(s)
  • High School Diploma or GED
  • Healthcare experience preferred
  • Strong communication and computer skills
  • Excellent problem-solving abilities
  • Reliable, compassionate, and team-oriented
  • Previous medical billing/coding experience preferred

What We Offer:

  • 2-3 weeks of paid training
  • Healthcare industry experience
  • Supportive team environment
  • Long-term career opportunity
  • Remote work opportunity

Apply today if you enjoy helping others and have call center experience!

Company Description

An employment agency serving Franklin, Brentwood, Spring Hill, Columbia, Murfreesboro and Manchester Tennessee and surrounding areas, Express Employment Professionals has job opportunities for general and skilled laborers as well as technical, industrial, and office services positions.

Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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