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Assistant Call Center Representative Jobs in Tennessee

Anserfone

Call Center Representative

Memphis, TN · On-site

$16/hr

Full-Time Call Center RepresentativeLocation: Memphis, TN (In-Office) l Pay: $16/hrSchedule: 40 hours/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and HolidaysAt Anserfone, we pride ...

University of Rochester

$20.93 - $28.26/hr

Proficiently performs the job duties of a Call Center Rep. while additionally demonstrating advanced competencies. Handles complex calls and precepts new employees as needed. * Participates ...

University of Rochester

$20.93 - $28.26/hr

Proficiently performs the job duties of a Call Center Rep. while additionally demonstrating advanced competencies. Handles complex calls and precepts new employees as needed. * Participates ...

MMC Group LP

Be Seen First

Call Center Representative Onsite

Nashville, TN · On-site

$17/hr

Human Resources Customer Service Representative Location: onsite Position Type: Full-Time Schedule ... This position is ideal for candidates with recent call center, customer service, HR, or benefits ...

Butler America

CSR / Call Center Rep

Lewisburg, TN · On-site

$15 - $17/hr

CSR / Call Center Rep Location: Lewisburg, TN (37091) Job ID: #73121 Pay Range: $15-17 Schedule: Regular hours are Monday-Friday 8am - 4:30pm CST Agents could take up to 50 calls per day and log each ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for ...

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All JobsCall Center Representative JobsAssistant Call Center Representative JobsAssistant Call Center Representative Jobs in Tennessee

Assistant Call Center Representative information

See Tennessee salary details

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How much do assistant call center representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for assistant call center representative in Tennessee is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What does an assistant call center representative do?

An Assistant Call Center Representative supports customers by answering phone calls, responding to inquiries, and providing information about products or services. They often assist with troubleshooting issues, processing orders, and documenting customer interactions. Additionally, they may support senior representatives and ensure that customer concerns are addressed promptly and professionally. Their role is critical in maintaining customer satisfaction and upholding the company’s reputation.

What are the key skills and qualifications needed to thrive as an assistant call center representative, and why are they important?

To thrive as an Assistant Call Center Representative, you need excellent verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These competencies are vital for delivering efficient, high-quality customer service and maintaining positive client relationships in a fast-paced environment.

What are some common challenges faced by assistant call center representatives, and how can they be managed effectively?

Assistant Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. To manage these effectively, it's important to develop strong communication and active listening skills, stay organized, and follow established protocols. Many organizations provide training and support, and teamwork is encouraged so representatives can share strategies and solutions for common issues.

What is the difference between Assistant Call Center Representative vs Customer Service Representative?

AspectAssistant Call Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or online support
Employer & Industry UsageCustomer support, telecommunication, techRetail, banking, hospitality, tech
Common Search & ComparisonOften compared for entry-level support rolesMore general, broader customer service roles

The Assistant Call Center Representative typically handles basic customer inquiries and support tasks within call centers, often requiring minimal certifications. Customer Service Representatives have similar roles but may work across various industries like retail or banking, often with broader responsibilities. Both roles focus on customer interaction, but the Assistant Call Center Representative is more specialized for call center environments.

How do I become an assistant call center representative with no experience?

To become an assistant call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers provide on-the-job training, so having a positive attitude and basic computer skills can help you get started; certifications in customer service or call center software are also beneficial.

What is an assistant call center representative?

An assistant call center representative supports customer service operations by handling inbound or outbound calls, addressing customer inquiries, and resolving issues. They often work under the supervision of a lead or supervisor and may use customer relationship management (CRM) software to document interactions. Strong communication skills and basic computer knowledge are typically required for this role.

What are the most commonly searched types of Call Center Representative jobs in Tennessee?

The most popular types of Call Center Representative jobs in Tennessee are:

Assistant Call Center Representative jobs near you

Call Center Representative

Anserfone

Memphis, TN • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 7 days ago

Job description

Full-Time Call Center RepresentativeLocation: Memphis, TN (In-Office) l Pay: $16/hrSchedule: 40 hours/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and HolidaysAt Anserfone, we pride ourselves on building a supportive, compassionate, and collaborative team. We provide high-quality support to a diverse range of clients – from medical practices to apartment complexes, and professional services. If you're a great communicator who loves helping people and working in an upbeat environment, we'd love to meet you! No experience? No problem! We provide comprehensive training to set you up for success from day one. What You'll Do:Warmly greet callers and handle a high volume of incoming calls with professionalism and empathy.Gather, verify, and relay accurate message details so our clients can rely on us completely. Efficiently enter information into our computer system with high attention to detail.What We're Looking For:A welcoming, upbeat, and professional phone presence.Strong English communication skills (excellent spelling and grammar).Comfortable navigating a Windows-based computer environment.Typing speed of 35+ WPM.Reliable attendance and a strong work ethic.Flexibility to work one weekend day each week.Benefits (Waiting period may apply):Employee Stock Ownership (ESOP) – Share in the company's success!Medical, Dental, and Vision InsuranceTraditional 401k with company matching and Free Life InsurancePaid Time Off and Legal assistance programsAnserfone is an Equal Opportunity Employer. 
Job Posted by ApplicantPro