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Assistant Call Center Directv Jobs in Michigan (NOW HIRING)

Midwest Vision Partners

Call Center Representative

Lansing, MI · On-site

$16.25 - $20.25/hr

Call Center Representative Midwest Vision Partners is looking for a Patient Intake & Communications ... Contact patients who have not responded to appointment reminders and proactively assist with ...

DK Security, Inc

Call Center Operator

Grand Rapids, MI · On-site

$18/hr

Call Center Operator SCOPE: Command Center Operators are an integral part of DK's team! They are ... Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports ...

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All JobsCall Center Directv JobsAssistant Call Center Directv JobsAssistant Call Center Directv Jobs in Michigan

Assistant Call Center Directv information

What is the difference between Assistant Call Center Directv vs Customer Service Representative?

AspectAssistant Call Center DirectvCustomer Service Representative
Primary RoleAssist customers with Directv services, troubleshoot issues, and provide product informationHandle customer inquiries across various industries, resolve issues, and provide support
Required SkillsKnowledge of Directv products, communication skills, problem-solvingStrong communication, problem-solving, and product knowledge relevant to industry
Work EnvironmentCall center setting, focused on Directv servicesCall centers or customer support centers across multiple industries
CertificationsTypically none required, but product-specific trainingGenerally none, but industry-specific certifications may help

While both roles involve customer support via phone or online, the Assistant Call Center Directv specializes in supporting Directv services and products, whereas the Customer Service Representative may work across various industries. The Assistant Call Center Directv role often requires specific product knowledge related to Directv, making it more specialized.

What are the most commonly searched types of Call Center Directv jobs in Michigan? The most popular types of Call Center Directv jobs in Michigan are:
What cities in Michigan are hiring for Assistant Call Center Directv jobs? Cities in Michigan with the most Assistant Call Center Directv job openings:
Assistant Call Center Directv jobs near you

Call Center Representative

Midwest Vision Partners

Lansing, MI • On-site

$16.25 - $20.25/hr

Other

Posted 5 days ago

Midwest Vision Partners rating

4.6

Company rating: 4.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Call Center Representative

Midwest Vision Partners is looking for a Patient Intake & Communications Representative to serve as the liaison between our organization and our current and potential patients. In this role, you will be responsible for the accurate, timely, and efficient scheduling and triaging of patients across all Midwest Vision Partners locations.

The ideal candidate is detail oriented, customer focused, and possesses excellent probing, active listening, and communication skills to help resolve patient needs while delivering an exceptional patient experience.

What You'll Be Working On
  • Coordinate physician schedules to ensure appointments flow efficiently
  • Schedule, reschedule, and confirm patient appointments
  • Contact patients who have not responded to appointment reminders and proactively assist with rescheduling
  • Type and distribute weekly physician schedules to medical and surgical offices
  • Send patient information packets and mass mailings as requested
  • Ensure appropriate documentation is maintained within each patient record
  • Process incoming and outgoing clinical summaries and referrals
  • Verify referrals are received as required by physicians or insurance carriers
  • Properly triage incoming calls while maintaining physician and location compliance
  • Participate in on-site training and continuing education 2–3 times per month
  • Meet Quality and NPS score expectations
  • Comply with all company policies, procedures, and standard operating guidelines
  • Meet all Call Center Remote Work Technology requirements
  • Perform additional duties as assigned
What Will Make You Awesome
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Strong perseverance and follow-through
  • Customer service experience
  • Excellent problem-solving and critical thinking skills
  • Adaptability and assertiveness
What You Know

To be successful in this role, you should have:

  • Ability to work independently with minimal supervision after training
  • Strong attention to detail
  • Excellent phone communication and active listening skills
  • Outstanding customer service skills
  • Strong written communication skills, including email and text correspondence
  • Computer proficiency
  • Minimum of 2 years of medical and/or clinical experience
  • High school diploma
  • The duties and responsibilities listed below are not intended to be an exhaustive list and may be adjusted as business needs require
About Midwest Vision Partners

Vision is a precious gift. Midwest Vision Partners (MVP) is focused on improving and preserving it for as many patients as possible by cultivating a network of world-class ophthalmologists and optometrists who provide exceptional, patient-centered care. Headquartered in Chicago, MVP proudly supports 70+ locations across Ohio, Michigan, Pennsylvania, West Virginia, and Illinois, with over 140 physicians and 1,500 employees, all focused on providing top-notch, customized results for each patient.

What Midwest Vision Partners employees say

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