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Assistant Call Center Directv Jobs in Michigan (NOW HIRING)

DK Security, Inc

Call Center Operator

Grand Rapids, MI · On-site

$18/hr

Call Center Operator SCOPE: Command Center Operators are an integral part of DK's team! They are ... Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports ...

Xtend, Inc

Call Center Team Lead

Grand Rapids, MI · On-site

$18 - $19/hr

Monitor call queues and assist as needed to improve service levels, including ASA and abandonment ... BASE, Xtend Contact Center, and Member Reach processes. * Strong communication, organization ...

Xtend, Inc

Call Center Team Lead

Grand Rapids, MI · On-site

$18 - $19/hr

Monitor call queues and assist as needed to improve service levels, including ASA and abandonment ... BASE, Xtend Contact Center, and Member Reach processes. * Strong communication, organization ...

Xtend, Inc

Call Center Team Lead

Grand Rapids, MI · On-site

$18 - $19/hr

Monitor call queues and assist as needed to improve service levels, including ASA and abandonment ... BASE, Xtend Contact Center, and Member Reach processes. * Strong communication, organization ...

University of Michigan

Call Center Rep Inter

Ann Arbor, MI · On-site

$45K - $65K/yr

May assist in work coordination for other call center staff. * Provides service training to other call center staff. * Follow standard operating procedures and meet performance metrics (e.g., call ...

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Assistant Call Center Directv information

What is the difference between Assistant Call Center Directv vs Customer Service Representative?

AspectAssistant Call Center DirectvCustomer Service Representative
Primary RoleAssist customers with Directv services, troubleshoot issues, and provide product informationHandle customer inquiries across various industries, resolve issues, and provide support
Required SkillsKnowledge of Directv products, communication skills, problem-solvingStrong communication, problem-solving, and product knowledge relevant to industry
Work EnvironmentCall center setting, focused on Directv servicesCall centers or customer support centers across multiple industries
CertificationsTypically none required, but product-specific trainingGenerally none, but industry-specific certifications may help

While both roles involve customer support via phone or online, the Assistant Call Center Directv specializes in supporting Directv services and products, whereas the Customer Service Representative may work across various industries. The Assistant Call Center Directv role often requires specific product knowledge related to Directv, making it more specialized.

What are the most commonly searched types of Call Center Directv jobs in Michigan?

The most popular types of Call Center Directv jobs in Michigan are:

What cities in Michigan are hiring for Assistant Call Center Directv jobs?

Cities in Michigan with the most Assistant Call Center Directv job openings:

Assistant Call Center Directv jobs near you

(Student) Call Center Assistant

Davenport University

Grand Rapids, MI

$14 - $17.75/hr

Full-time

Re-posted 4 days ago

Job description

SUMMARY:

Call Center Assistant

The Call Center team is responsible for receiving all incoming phone calls to the university, scheduling appointments, making appointment confirmation calls, triaging and answering all inbound questions or transferring to another department as appropriate, and performing live click-to-chat on the university web site.

RESPONSIBILITIES:

  1. Provide GREAT customer service, anticipating and exceeding the needs of our customers.
  2. Exhibit flexibility, sensitivity, and respect, maintaining a working relationship with all team members.
  3. Answer and dispose of all incoming telephone calls via appropriate transfer, answering FAQ, taking a message, or following-up and returning calls; routinely check the queue to monitor calls holding.
  4. Maintain, process, and manipulate data on a personal computer/mainframe using word processing, data base, and spreadsheet software.
  5. Responsible for scheduling and coordinating appointments; blocks and unblocks schedules; documents and makes calendar changes; monitors schedules for overbooking; follows-up on missed appointments.
  6. Operate multi-line phone switchboard and contact center application.
  7. Tabulate and report calls; make and report appointment confirmation calls.
  8. Perform work of a confidential nature.
  9. Exhibit professional demeanor at all times while representing the University.
  10. Demonstrate and promote the University Cultural Values.
  11. Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.
  12. Perform other duties as assigned.

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