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Assistant Call Center Directv Jobs in Indiana (NOW HIRING)

COLLINS MOBILE

Call Center Representative

Marion, IN · On-site

$17/hr

You will work with customers to complete sales, assist with questions, and work with your team to meet your goals. In this role, you'll earn not only an hourly rate, but also an extremely competitive ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

... assist them with any questions, and direct their calls as necessary. This position will work closely with the call center staff and will report to the Call Center Manager. JOB RESPONSIBILITIES:

HealthLinc

Phone Operator (51257)

Valparaiso, IN

... assist them with any questions, and direct their calls as necessary. This position will work closely with the call center staff and will report to the Call Center Manager. JOB RESPONSIBILITIES:

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Assistant Call Center Directv information

Is AT&T phasing out DIRECTV?

AT&T has announced plans to sell its DIRECTV satellite TV business, but the service continues to operate for current customers and job roles such as Assistant Call Center Directv remain available. The company is shifting focus toward streaming services and digital platforms, which may impact future employment opportunities in traditional satellite TV roles.

Is DIRECTV a good company to work for?

As an Assistant Call Center employee at DIRECTV, the company is known for providing customer service roles with flexible schedules and training. Employee experiences vary, but the company generally offers opportunities for skill development and advancement within the telecommunications industry.

How much do DIRECTV workers make?

Assistant Call Center Directv employees typically earn an hourly wage ranging from $12 to $20, depending on experience and location. Many roles also include performance bonuses and benefits such as health insurance and paid time off, with schedules often involving shifts that require strong communication skills and familiarity with customer service tools.

What is the difference between Assistant Call Center Directv vs Customer Service Representative?

AspectAssistant Call Center DirectvCustomer Service Representative
Primary RoleAssist customers with Directv services, troubleshoot issues, and provide product informationHandle customer inquiries across various industries, resolve issues, and provide support
Required SkillsKnowledge of Directv products, communication skills, problem-solvingStrong communication, problem-solving, and product knowledge relevant to industry
Work EnvironmentCall center setting, focused on Directv servicesCall centers or customer support centers across multiple industries
CertificationsTypically none required, but product-specific trainingGenerally none, but industry-specific certifications may help

While both roles involve customer support via phone or online, the Assistant Call Center Directv specializes in supporting Directv services and products, whereas the Customer Service Representative may work across various industries. The Assistant Call Center Directv role often requires specific product knowledge related to Directv, making it more specialized.

Can you work at a call center from home?

Assistant Call Center Representatives for companies like DirecTV can often work from home, especially with remote-friendly policies and the necessary technology such as a reliable internet connection and a quiet workspace. Many employers offer remote training and require skills in communication and computer use, with schedules that may include shifts or flexible hours.
What are the most commonly searched types of Call Center Directv jobs in Indiana? The most popular types of Call Center Directv jobs in Indiana are:
What cities in Indiana are hiring for Assistant Call Center Directv jobs? Cities in Indiana with the most Assistant Call Center Directv job openings:
Assistant Call Center Directv jobs near you
Call Center Scheduler - Evansville, IN

Call Center Scheduler - Evansville, IN

Metronet

Evansville, IN

$18/hr

Other

Medical, Life, Retirement

Posted 25 days ago

Metronet rating

7.2

Company rating: 7.2 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

46th of 78 rated telecommunications companies

Job description

Love Your Mondays again!
Join the Future of Connectivity with Metronet and Vexus!
Are you ready to launch your career with one of the nation’s fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don’t just build networks; we build communities.
Recently, Metronet acquired Vexus, and effective January 1, 2025, all Metronet and Vexus associates will be combined into one organization: Metronet. The Vexus brand will remain during the transition.
Workforce Management Specialist
Our Workforce Management Specialists (aka Call Center Schedulers) play a critical role in the scheduling and daily planning of our call center associates within Metronet’s Tech Support, Customer Care, and Sales Support teams to ensure that service levels can be met daily. A huge part of this role is scheduling breaks/lunches, monitoring hold times, attendance tracking, and running daily service reports. This is a role that requires someone with strong organizational skills, scheduling experience and understanding how to staff for peak times with strong written and verbal communication skills.
ESSENTIAL JOB FUNCTIONS:

  • Tactical schedule management to maximize staffing resources and achieve service level objectives and limit staffing expenses
  • Intraday management and response plan implementation to ensure schedule adherence, respond to unplanned call, staffing, and handle time variances
  • Daily schedule and activity maintenance within WFM scheduling tools
  • Provide trend analysis and feedback to Operations Leadership to improve call, handle time, and shrinkage forecasts
  • Assist with daily, weekly, monthly, and ad-hoc reporting for management team, business partners, and key stakeholders
  • Communicate daily with multiple lines of business to ensure active involvement in scheduling, tactical planning, and analysis
  • Other job-related duties as requested
JOB QUALIFICATIONS AND REQUIREMENTS:
  • Bachelor’s degree preferred, or equivalent work experience
  • Minimum of 3 years inbound call center experience preferred but not required.
  • Must be legally authorized to work in the U.S.
ADDITIONAL JOB REQUIREMENTS:
  • Must be proficient in MS Excel, and have a solid background in all MS Office products
  • Proven communication across all levels including front-line associates, management, peers, and senior management
  • Flexibility – adaptable and flexible to work environment, including but not limited to working the hours required to meet business needs, multi-tasking, and easily adapting to changes with minimal notice
  • Must be able to work weekends, evenings as required
  • Excellent written, verbal, and interpersonal skills
  • Strong organizational skills and follow-through

Join us and find out what it means to love your career!
At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we’re not just focused on expanding our networks—we’re focused on enriching the lives of those we serve.
We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.
Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.
Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless.
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
Pay: $18.00/hr.
#LI-AF1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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