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Assistant Call Center Directv Jobs in Florida (NOW HIRING)

thehivecareers.co

Call Centre Manager

Miami, FL · On-site

The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques ...

Capital NYC

Call Center Agent

Miami, FL

$33K - $50K/yr

Call Center Agent Location: Miami, FL Salary: $33,000 - $50,000 Are you ready to embark on an ... Answer incoming calls promptly and professionally * Assist customers with product or service ...

Draftomat

Call Center Agent

Hollywood, FL · On-site

$19 - $27/hr

Job Summary We are looking for motivated and professional Call Center Agents to assist customers with service inquiries, appointment scheduling, and account support. This role requires strong ...

The Dental Care Group Inc

Call Center

Aventura, FL · On-site

$14.75 - $19.25/hr

Other Duties: * Participate in the Morning Huddle by providing stats * Assist in asking for ... Call Center Team member is expected to have previous experience in a customer support role ...

Alphabe Insight Inc

Call Center Agent

Tampa, FL · On-site

$14.25 - $18.75/hr

Introduction We are seeking a motivated and customer-focused Call Center Agent to support ... Responsibilities * Handle inbound and outbound calls professionally and courteously. * Assist ...

The Dental Care Group

Call Center

Pembroke Pines, FL

$14.25 - $18.25/hr

Other Duties: * Participate in the Morning Huddle by providing stats * Assist in asking for ... Call Center Team member is expected to have previous experience in a customer support role ...

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Assistant Call Center Directv information

What is the difference between Assistant Call Center Directv vs Customer Service Representative?

AspectAssistant Call Center DirectvCustomer Service Representative
Primary RoleAssist customers with Directv services, troubleshoot issues, and provide product informationHandle customer inquiries across various industries, resolve issues, and provide support
Required SkillsKnowledge of Directv products, communication skills, problem-solvingStrong communication, problem-solving, and product knowledge relevant to industry
Work EnvironmentCall center setting, focused on Directv servicesCall centers or customer support centers across multiple industries
CertificationsTypically none required, but product-specific trainingGenerally none, but industry-specific certifications may help

While both roles involve customer support via phone or online, the Assistant Call Center Directv specializes in supporting Directv services and products, whereas the Customer Service Representative may work across various industries. The Assistant Call Center Directv role often requires specific product knowledge related to Directv, making it more specialized.

What are the most commonly searched types of Call Center Directv jobs in Florida? The most popular types of Call Center Directv jobs in Florida are:
Assistant Call Center Directv jobs near you

Call Centre Manager

thehivecareers.co

Miami, FL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes in an effort to better support customers. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.

To be a successful call center manager, you should be focused on improving your team of representatives and call center practices. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor.

Call Center Manager Responsibilities:
  • Hiring, training, coaching, and leading call center representatives as they provide support for customers.
  • Answering representatives questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
  • Assisting other management team members in identifying trends and establishing call center goals.
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Authorizing replacements or refunds.
  • Taking on other tasks or projects to support employees, other managers, and call center operations.
Call Center Manager Requirements:
  • High school diploma or equivalent.
  • More education or experience in a related field may be preferred.
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
  • Knowledge of management principles and familiarity with company products, services, and policies.
  • Strong coaching and leadership skills, ability to motivate employees.
  • Decisiveness and attention to detail.
  • Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
  • Polite, professional phone voice.