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Assistant Branch Operations Manager Jobs in Pennsylvania

Citadel

Assistant Branch Manager

Coatesville, PA

This role also provides oversight of branch operations and adherence to Citadel's established policies and procedures. The Assistant Market Manager will motivate and lead a team to create an ...

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Assistant Branch Operations Manager information

See Pennsylvania salary details

$95.7K

$98.7K

$101.2K

How much do assistant branch operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for assistant branch operations manager in Pennsylvania is $98,734.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,700.00 and $98,700.00 per year, depending on experience, location, and employer.

What are the main responsibilities of an assistant branch operations manager?

An Assistant Branch Operations Manager supports the Branch Manager in overseeing daily banking operations, ensuring compliance with policies, and maintaining excellent customer service standards. They help supervise staff, coordinate workflow, handle customer inquiries, and resolve operational issues. Additionally, they play a key role in implementing procedures to improve efficiency, managing cash flow, and ensuring that regulatory requirements are met within the branch.

What are the key skills and qualifications needed to thrive as an assistant branch operations manager, and why are they important?

To thrive as an Assistant Branch Operations Manager, you need strong organizational skills, analytical ability, and knowledge of branch operations, often supported by a degree in business or a related field. Familiarity with banking software, cash management systems, and compliance regulations is typically required. Leadership, problem-solving, and effective communication are vital soft skills for managing teams and ensuring smooth operations. These skills are crucial for maintaining branch efficiency, regulatory compliance, and a positive customer experience.

What are some typical challenges faced by an assistant branch operations manager, and how can they be addressed?

Assistant Branch Operations Managers often encounter challenges such as balancing operational efficiency with customer service quality, managing team performance, and ensuring compliance with regulatory standards. To address these, it's important to foster open communication within the team, implement clear procedures, and stay up-to-date with industry regulations. Leveraging technology and regularly training staff can also help streamline operations and maintain a positive branch environment.

What is the difference between Assistant Branch Operations Manager vs Branch Operations Supervisor?

AspectAssistant Branch Operations ManagerBranch Operations Supervisor
ResponsibilitiesSupports branch operations, assists in managing staff, ensures complianceOversees daily branch activities, manages staff, implements operational procedures
Required CredentialsTypically requires high school diploma or equivalent; some roles prefer associate's degreeHigh school diploma or equivalent; relevant experience often preferred
Work EnvironmentOffice setting within a bank or financial institutionBranch location, interacting directly with customers and staff
Industry UsageCommonly used in banking and financial servicesWidely used in banking, retail, and service industries

The Assistant Branch Operations Manager and Branch Operations Supervisor roles both support branch functions but differ in scope. The assistant manager typically has broader responsibilities, including supporting management and strategic tasks, while the supervisor focuses on daily operations and staff oversight. Both roles require similar credentials and are integral to banking and financial services environments.

How much do assistant branch operations managers make in the US?

Assistant branch operations managers in the US typically earn between $40,000 and $60,000 annually, with the median salary around $50,000. Compensation varies based on experience, location, and the size of the organization, and the role often requires strong organizational and leadership skills.

What does an assistant branch operations manager do?

An assistant branch operations manager supports the branch manager in overseeing daily operations, ensuring customer service standards, managing staff, and maintaining compliance with company policies. They often handle administrative tasks, assist with sales goals, and use management tools to improve branch efficiency.

What cities in Pennsylvania are hiring for Assistant Branch Operations Manager jobs?

Cities in Pennsylvania with the most Assistant Branch Operations Manager job openings:

Infographic showing various Assistant Branch Operations Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $98,734 per year, or $47.5 per hour.

Assistant Branch Manager

Citadel

Coatesville, PA

Full-time

Re-posted 22 days ago

Job description

Function

Citadel’s Assistant Branch Manager is responsible for delivering a positive banking experience for our customers.  The Assistant Market Manager maintains a strong mentoring relationship with staff to formulate a successful sales and service team.  This role also provides oversight of branch operations and adherence to Citadel’s established policies and procedures.

The Assistant Market Manager will motivate and lead a team to create an exceptional customer experience that cultivates long-lasting relationships.  This candidate will be required to actively identify, coach, develop, and support employees so that they can provide superior service to every customer. 

Through quality customer interactions that exceed expectations and are rooted in the guiding principles of Citadel Class Service, incumbent will establish a solid foundation of trust with each and every customer thereby position Citadel as the best choice for all their banking needs.

Key Duties and Responsibilities

Staff Development:

  • Responsible for the execution of sales coaching using the GAME (Great, Assess, Match, Enrich) Model
  • Create and conduct content for weekly huddles and monthly sales initiatives
  • Responsible for the launch and ongoing management of major strategic initiatives
  • Conducts sales activities to drive business into the branch; such as: in person or by phone with customers or prospective customers, community involvement, etc.
  • Maintains awareness of individual and branch sales goals and status in achieving them
  • Drives the employee experience.  Responsible for acquiring and retaining talent through the coaching and development of employees
  • Assists in the performance management process for all employees
  • Conduct daily observations and provide on the spot coaching and practical training to staff members to ensure that the branch office is complying with Citadel’s policies and procedures
  • Encourage and reinforce all sales and service behaviors taught in training, including cross-selling activities
  • Support the Market Manager in business development; participate in networking opportunities within the market area

Customer Service:

  • Requires competency in Customer focus, relationship building, and influencing
  • Partner with team members to make sure every interaction is a warm and welcome one
  • Gain feedback from customers and make recommendations for products and efficiencies
  • Handle escalated customer questions and concerns
  • Perform all FSR and SFSR duties when needed based on customer volumes.
  • Gain and Retain Customers

Retail Office Operations:

  • Manage daily operations such as scheduling, cash ordering, reports, monthly audits, security checklists, etc.
  • Maintain effective lobby and line management in order to deliver Citadel Class Service
  • Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to, successful completion of the required background checks and obtaining a unique identifier from the NMLS
  • Remain compliant with the Bank Secrecy Act by completing annual BSA training.
  • Other duties as assigned

Qualifications and Education Requirements

Work Experience

  • 3+ years of banking experience
  • 1+ year of Sales coaching experience
  • PC literacy
  • Ability to navigate multiple software applications
  • Excellent verbal and written communication skills,
  • Sound judgment and decision making skills, proven Sales skills, coaching, ability to prioritize tasks, strong interpersonal skills, professional appearance and demeanor
  • Believes in coaching and the mentoring others
  • Proven success in sales and is goal driven
  • Self-motivated and ability to work independently of Market Manager when necessary by making difficult decisions and proving leadership for branch
  • Ability to handle problems and provide a positive outcome 

Education

  • Associates Degree or equivalent Citadel experience ; Bachelors Degree preferred

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