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Assistant Black Knight Jobs (NOW HIRING)

NC SECU

Oversee department training, monitor ongoing training needs, and assist with developing specialized ... Black Knight/ICE experience. * Minimum 1-year previous leadership experience. * Knowledge of GIS ...

Customer Service

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Servicing - Customer Advocate

Royal Oak, MI · On-site

$16 - $22.85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... payment. * Assist borrowers with approved resolution options, including: * * Reinstatements ... Experience with mortgage servicing platforms such as MSP (ICE Mortgage Technology/Black Knight) or ...

OSP LP

MORTGAGE COLLECTIONS SPECIALIST

Palatine, IL · On-site

$18.50 - $25.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... responsibilities efficiently. * Assist with testing activities, procedure updates, process ... Black Knight MSP experience preferred. * Strong customer service, interpersonal communication ...

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Customer Service

Be Seen First

Servicing - Customer Advocate

Royal Oak, MI · On-site

$16 - $22.85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... payment. * Assist borrowers with approved resolution options, including: * * Reinstatements ... Experience with mortgage servicing platforms such as MSP (ICE Mortgage Technology/Black Knight) or ...

OSP LP

MORTGAGE COLLECTIONS SPECIALIST

Palatine, IL · On-site

$18.50 - $25.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... responsibilities efficiently. * Assist with testing activities, procedure updates, process ... Black Knight MSP experience preferred. * Strong customer service, interpersonal communication ...

New

twoharbors

Cash Operations Analyst

Fort Mill, SC

... assist in process improvement initiatives * Monitor automated business processes involving an ... MSP (Black Knight product) experience/knowledge is desired. * Mortgage servicing background with ...

Old National Bank

Mortgage Resolutions Spec III

Evansville, IN · On-site

$18.25 - $29.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Handle inbound and outbound calls to resolve customer inquiries and return internal requests. * Assist customers with online banking and the Black Knight system, including setup, changes, and ...

First American

Sr Client Account Manager

Fort Mill, SC · On-site

$88K - $118K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... assist internal business units WHAT YOU'LL BRING Knowledge, Skills & Technology * Typically requires 5+ years in progressive servicing/subservicing roles * Industry knowledge * Black Knight system ...

Old National Bank

Application Analyst III

Evansville, IN

$77K - $153K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... to assist them in achieving their business objectives through the effective development and support of business applications. Key responsibilities include managing the Black Knight mortgage ...

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Product Manager, ICE Mortgage Technology

Intercontinental Exchange Holdings, Inc.

Jacksonville, FL • On-site

Full-time

Re-posted 22 days ago

Job description

Overview
Job Purpose
Product Managers are integral members of the product team, accountable for driving outcomes and ensuring successful delivery against product strategy and goals. In partnership with the technology teams, this role applies deep domain knowledge and business process expertise to translate product vision and intent into clear, actionable requirements.
ICE Boarding focuses on automation of loans moving from originations (Encompass) to servicing (MSP). It will deliver the data in a standardized format that will allow for the future expansion of additional source or destination systems.
As a Product Manager at ICE Mortgage Technology, responsibilities include collaboratively elaborating and conveying detailed product needs through epics, user stories, and supporting artifacts, ensuring alignment across stakeholders and enabling software development teams to efficiently build, test, and deliver solutions that meet business and customer needs.
Responsibilities
  • Support team during bug remediation to ensure the application is secure.
  • Work with the team to create and clearly communicate requirements outlined in User Story and Acceptance Criteria for ICE Boarding.
  • Manage and refine Team backlog; identify and manage dependencies.
  • Gather and analyze information from multiple sources.
  • Ensure stories deliver expected quality and value.
  • Lead user story mapping sessions.
  • Participate in planning sessions and coordinates work with other Product Managers.
  • Understand scope of technical enabler work and assist in prioritization of this work along with new business functionality.
  • Support the Solutions Managers in developing product vision, roadmaps and understanding ROI.
  • Demonstrate Servant Leadership, Team Empowerment and Self Organization by empowering teammates to solve problems on their own and cultivate relationships across the organization.
  • Perform other related duties as assigned.

Knowledge and Experience
  • Bachelor's degree /MBA or the equivalent combination of education, training, or work experience.
  • 5+ years of product management experience, with at least 2 years in the mortgage industry
  • Familiarity with mortgage platforms (e.g., ICE Mortgage Technology Encompass, Black Knight MSP, or similar)
  • The ideal candidate must possess a product mentality, have a strong sense of ownership, and strive to be a good steward of Mortgage Loan Boarding activities.
  • Excellent verbal and written communication and presentation skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, teams, individual contributors).
  • Ability to interact with internal stakeholders and be the voice of the customer.
  • Ability to understand, articulate and document user perspectives.
  • Strong analytical and critical thinking skills.
  • Experience in writing user stories and owning the product backlog.
  • Work experience on vulnerabilities tasks and defect remediation.
  • Have understanding and experience on release management and Change order management.
  • Must demonstrate a positive, team-focused attitude.
  • Experienced working in a global, multicultural environment.

Preferred Qualifications
  • Direct experience with loan boarding (LLB files, service transfers, boarding batch processing)
  • Experience managing beta client programs or early-stage product rollouts
  • Knowledge of ARM loans, HELOC, or specialty loan types (Bond/DPA, co-op, assumptions)
  • Agile/SAFe or Continuous Delivery experience - PI planning, iteration management, backlog grooming

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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