IT Support Specialist
Manhattan, NY · On-site
... such as JAMF, BigFix, and AirWatch. • Provision user accounts and administer enterprise ... • Assist with AV setup for internal meetings and company events. • Respond to and resolve ...
IT Support Specialist
Manhattan, NY · On-site
... such as JAMF, BigFix, and AirWatch. • Provision user accounts and administer enterprise ... • Assist with AV setup for internal meetings and company events. • Respond to and resolve ...
Sr Service Desk Analyst
Greenville, SC · On-site
$65K - $75K/yr
... BigFix. Provide 3rd tier support for the Service Desk team and promotes adoption of technologies offered to the business. Constantly reviews processes and policies for areas of improvement and assist ...
Sr Service Desk Analyst
Greenville, SC · On-site
$65K - $75K/yr
... BigFix. Provide 3rd tier support for the Service Desk team and promotes adoption of technologies offered to the business. Constantly reviews processes and policies for areas of improvement and assist ...
Desktop Support Technician, Associate
Bethesda, MD · On-site
$28 - $32/hr
BigFix (Windows) * JAMF (macOS and iOS) * Assist with account and access management using NIH-approved tools: * Active Directory (user accounts, groups, profiles) * PIV/CAC authentication and ...
Desktop Support Technician, Associate
Bethesda, MD · On-site
$28 - $32/hr
BigFix (Windows) * JAMF (macOS and iOS) * Assist with account and access management using NIH-approved tools: * Active Directory (user accounts, groups, profiles) * PIV/CAC authentication and ...
BigFix (Windows) * JAMF (macOS and iOS) * Assist with account and access management using NIH-approved tools: * Active Directory (user accounts, groups, profiles) * PIV/CAC authentication and ...
BigFix (Windows) * JAMF (macOS and iOS) * Assist with account and access management using NIH-approved tools: * Active Directory (user accounts, groups, profiles) * PIV/CAC authentication and ...
Desktop Support Technician, Associate
Bethesda, MD · On-site
$28 - $32/hr
BigFix (Windows) * JAMF (macOS and iOS) * Assist with account and access management using NIH-approved tools: * Active Directory (user accounts, groups, profiles) * PIV/CAC authentication and ...
Desktop Support Technician, Associate
Bethesda, MD · On-site
$28 - $32/hr
BigFix (Windows) * JAMF (macOS and iOS) * Assist with account and access management using NIH-approved tools: * Active Directory (user accounts, groups, profiles) * PIV/CAC authentication and ...
BigFix (Windows) * JAMF (macOS and iOS) * Assist with account and access management using NIH-approved tools: * Active Directory (user accounts, groups, profiles) * PIV/CAC authentication and ...
BigFix (Windows) * JAMF (macOS and iOS) * Assist with account and access management using NIH-approved tools: * Active Directory (user accounts, groups, profiles) * PIV/CAC authentication and ...
BigFix (Windows) * JAMF (macOS and iOS) * Assist with account and access management using NIH-approved tools: * Active Directory (user accounts, groups, profiles) * PIV/CAC authentication and ...
Quick apply
BigFix (Windows) * JAMF (macOS and iOS) * Assist with account and access management using NIH-approved tools: * Active Directory (user accounts, groups, profiles) * PIV/CAC authentication and ...
Information Systems Architect Mid
Honolulu, HI · On-site
$110K - $125K/yr
... and assist Engineers in documenting system vulnerabilities. Perform vulnerability management using Tenable SecurityCenter, Nessus, RedSeal, BigFix, Security Content Automation Protocol (SCAP ...
Quick apply
Apply Early
Information Systems Architect Mid
Honolulu, HI · On-site
$110K - $125K/yr
... and assist Engineers in documenting system vulnerabilities. Perform vulnerability management using Tenable SecurityCenter, Nessus, RedSeal, BigFix, Security Content Automation Protocol (SCAP ...
Apply Early
Desktop Support Technician, Associate
Bethesda, MD · On-site
$28 - $32/hr
BigFix (Windows) * JAMF (macOS and iOS) * Assist with account and access management using NIH-approved tools: * Active Directory (user accounts, groups, profiles) * PIV/CAC authentication and ...
Desktop Support Technician, Associate
Bethesda, MD · On-site
$28 - $32/hr
BigFix (Windows) * JAMF (macOS and iOS) * Assist with account and access management using NIH-approved tools: * Active Directory (user accounts, groups, profiles) * PIV/CAC authentication and ...
BigFix (Windows) * JAMF (macOS and iOS) * Assist with account and access management using NIH-approved tools: * Active Directory (user accounts, groups, profiles) * PIV/CAC authentication and ...
Quick apply
Apply Early
BigFix (Windows) * JAMF (macOS and iOS) * Assist with account and access management using NIH-approved tools: * Active Directory (user accounts, groups, profiles) * PIV/CAC authentication and ...
Apply Early
Information Systems Architect Mid
Honolulu, HI · On-site
$110K - $125K/yr
... and assist Engineers in documenting system vulnerabilities. Perform vulnerability management using Tenable SecurityCenter, Nessus, RedSeal, BigFix, Security Content Automation Protocol (SCAP ...
Quick apply
Apply Early
Information Systems Architect Mid
Honolulu, HI · On-site
$110K - $125K/yr
... and assist Engineers in documenting system vulnerabilities. Perform vulnerability management using Tenable SecurityCenter, Nessus, RedSeal, BigFix, Security Content Automation Protocol (SCAP ...
Apply Early
Cybersecurity Engineer - Junior
Bethesda, MD · On-site
$95K - $120K/yr
... BigFix, Secret Server, and Microsoft Defender to identify vulnerabilities and threats * Track and support remediation of vulnerabilities across systems * Assist with maintaining visibility and ...
Quick apply
Cybersecurity Engineer - Junior
Bethesda, MD · On-site
$95K - $120K/yr
... BigFix, Secret Server, and Microsoft Defender to identify vulnerabilities and threats * Track and support remediation of vulnerabilities across systems * Assist with maintaining visibility and ...
Cybersecurity Engineer - Junior
Bethesda, MD · On-site
$95K - $120K/yr
... BigFix, Secret Server, and Microsoft Defender to identify vulnerabilities and threats * Track and support remediation of vulnerabilities across systems * Assist with maintaining visibility and ...
Cybersecurity Engineer - Junior
Bethesda, MD · On-site
$95K - $120K/yr
... BigFix, Secret Server, and Microsoft Defender to identify vulnerabilities and threats * Track and support remediation of vulnerabilities across systems * Assist with maintaining visibility and ...
... Assist in local and wide area networking functions. Diagnose and resolve problems Submit work ... Bigfix console management 0 0 0 0 0 0 0 100% (To update total %, enter the amount of time in whole ...
... Assist in local and wide area networking functions. Diagnose and resolve problems Submit work ... Bigfix console management 0 0 0 0 0 0 0 100% (To update total %, enter the amount of time in whole ...
IT Logistics Coordinator
$21.75 - $29/hr
... Assist in arranging and managing e-waste services What You Will Need to Succeed: HS Diploma or ... Jamf, BigFix, and other device management/service delivery software #LI-MM1 Employment Type: US ...
IT Logistics Coordinator
$21.75 - $29/hr
... Assist in arranging and managing e-waste services What You Will Need to Succeed: HS Diploma or ... Jamf, BigFix, and other device management/service delivery software #LI-MM1 Employment Type: US ...
... Tenable, BigFix, Secret Server, and Microsoft Defender to identify vulnerabilities and threats • Track and support remediation of vulnerabilities across systems • Assist with maintaining ...
... Tenable, BigFix, Secret Server, and Microsoft Defender to identify vulnerabilities and threats • Track and support remediation of vulnerabilities across systems • Assist with maintaining ...
System Administrator Lvl 3 - Cloud & Enterprise Infrastructure with Security Clearance
Fort George G Meade, MD · On-site
... Assist users with accessing and using systems and applications • Resolve issues across client ... BigFix • Familiarity with tracking and remediating security vulnerabilities across diverse ...
System Administrator Lvl 3 - Cloud & Enterprise Infrastructure with Security Clearance
Fort George G Meade, MD · On-site
... Assist users with accessing and using systems and applications • Resolve issues across client ... BigFix • Familiarity with tracking and remediating security vulnerabilities across diverse ...
... cross-domain environment. • Assist with system accreditations and resolve security ... and BigFix. • Possess excellent knowledge base in DNS, DHCP, LDAP, SMTP, and integration with ...
... cross-domain environment. • Assist with system accreditations and resolve security ... and BigFix. • Possess excellent knowledge base in DNS, DHCP, LDAP, SMTP, and integration with ...
... Assist with compliance, logging, and monitoring solutions for OCI workloads. • Assist with ... Armis, BigFix, CloudStrike, Centrify, NetSkope, Tenable Nessus. - Cloud Governance: Turbot ...
... Assist with compliance, logging, and monitoring solutions for OCI workloads. • Assist with ... Armis, BigFix, CloudStrike, Centrify, NetSkope, Tenable Nessus. - Cloud Governance: Turbot ...
OCI Cloud Administrator
Washington, DC · On-site
... the bottom). * Assist with compliance, logging, and monitoring solutions for OCI workloads ... Armis, BigFix, CloudStrike, Centrify, NetSkope, Tenable Nessus. - Cloud Governance: Turbot ...
OCI Cloud Administrator
Washington, DC · On-site
... the bottom). * Assist with compliance, logging, and monitoring solutions for OCI workloads ... Armis, BigFix, CloudStrike, Centrify, NetSkope, Tenable Nessus. - Cloud Governance: Turbot ...
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Job description
Job Summary:
Russell Tobin is seeking an experienced IT Support Specialist to provide onsite technical support in their New York City office. The role involves troubleshooting various technical issues, managing user accounts, and ensuring a high-quality end-user support experience.
Responsibilities:
• Provide onsite IT support and serve as the primary point of contact for end-user technical issues.
• Troubleshoot hardware, software, and operating system issues for Apple macOS and Windows laptops and desktops.
• Image, configure, deploy, and maintain laptops and desktops using MDM and endpoint management tools such as JAMF, BigFix, and AirWatch.
• Provision user accounts and administer enterprise applications, including Okta, Google Workspace, and other business software.
• Install, deploy, and support software for end users.
• Support conference room and audiovisual technologies, including Google Meet, projectors, audio/video conferencing, and meeting room equipment.
• Assist with AV setup for internal meetings and company events.
• Respond to and resolve support requests through the IT ticketing system as well as in-person support.
• Manage hardware and software inventory, including asset tracking and lifecycle management.
• Perform basic networking troubleshooting involving Wi-Fi, switches, and connectivity issues.
• Escalate issues appropriately while maintaining clear communication and ensuring a positive customer experience.
• Document solutions, procedures, and knowledge articles as needed.
Qualifications:
Required:
• 2–3+ years of experience in an IT Support, Desktop Support, or Help Desk role.
• Experience supporting both macOS and Windows environments.
• Hands-on experience administering Apple devices using enterprise management tools such as JAMF.
• Experience imaging, deploying, and managing endpoint devices using MDM solutions (JAMF, BigFix, AirWatch, or similar).
• Familiarity with identity and access management tools such as Okta and Google Workspace.
• Experience working with IT ticketing systems and knowledge management platforms (Service Desk, Jira Service Management, Confluence, or similar).
• Basic to intermediate networking knowledge, including Wi-Fi, switches, TCP/IP, and connectivity troubleshooting.
• Strong troubleshooting, critical thinking, and problem-solving skills.
• Excellent customer service, communication, and interpersonal skills.
• Ability to lift and move equipment weighing up to 50 pounds as needed.
Preferred:
• Experience supporting conference room AV technologies and video conferencing solutions.
• Familiarity with ITIL processes and best practices.
• Experience working in a fast-paced, high-growth technology environment.
Company:
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services. Founded in 2010, the company is headquartered in New York, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Russell Tobin is seeking an experienced IT Support Specialist to provide onsite technical support in their New York City office. The role involves troubleshooting various technical issues, managing user accounts, and ensuring a high-quality end-user support experience.
Responsibilities:
• Provide onsite IT support and serve as the primary point of contact for end-user technical issues.
• Troubleshoot hardware, software, and operating system issues for Apple macOS and Windows laptops and desktops.
• Image, configure, deploy, and maintain laptops and desktops using MDM and endpoint management tools such as JAMF, BigFix, and AirWatch.
• Provision user accounts and administer enterprise applications, including Okta, Google Workspace, and other business software.
• Install, deploy, and support software for end users.
• Support conference room and audiovisual technologies, including Google Meet, projectors, audio/video conferencing, and meeting room equipment.
• Assist with AV setup for internal meetings and company events.
• Respond to and resolve support requests through the IT ticketing system as well as in-person support.
• Manage hardware and software inventory, including asset tracking and lifecycle management.
• Perform basic networking troubleshooting involving Wi-Fi, switches, and connectivity issues.
• Escalate issues appropriately while maintaining clear communication and ensuring a positive customer experience.
• Document solutions, procedures, and knowledge articles as needed.
Qualifications:
Required:
• 2–3+ years of experience in an IT Support, Desktop Support, or Help Desk role.
• Experience supporting both macOS and Windows environments.
• Hands-on experience administering Apple devices using enterprise management tools such as JAMF.
• Experience imaging, deploying, and managing endpoint devices using MDM solutions (JAMF, BigFix, AirWatch, or similar).
• Familiarity with identity and access management tools such as Okta and Google Workspace.
• Experience working with IT ticketing systems and knowledge management platforms (Service Desk, Jira Service Management, Confluence, or similar).
• Basic to intermediate networking knowledge, including Wi-Fi, switches, TCP/IP, and connectivity troubleshooting.
• Strong troubleshooting, critical thinking, and problem-solving skills.
• Excellent customer service, communication, and interpersonal skills.
• Ability to lift and move equipment weighing up to 50 pounds as needed.
Preferred:
• Experience supporting conference room AV technologies and video conferencing solutions.
• Familiarity with ITIL processes and best practices.
• Experience working in a fast-paced, high-growth technology environment.
Company:
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services. Founded in 2010, the company is headquartered in New York, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About Russell Tobin
Sourced by ZipRecruiter
Russell Tobin is a leading minority-owned professional recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
New York, NY, US
Year founded
2010