ZipRecruiter

Log In

1

Assistant Bdc Manager Jobs in Michigan (NOW HIRING)

Car Guys Inc.

BDC Representative

Rockford, MI · On-site

$18 - $20/hr

Keeping CRM notes clean, organized, and accurate * Supporting our recruiting team with client ... Assistant, Receptionist, Phone Specialist, Relationship Builder, Sales Support, Service Advisor ...

Lunghamer Ford

Automotive Sales Manager

Pontiac, MI

The ideal candidate has a strong BDC mindset, embraces process, believes in consistent lead ... Review key performance indicators and implement strategies to improve results * Assist with deal ...

Lunghamer Ford

Automotive Sales Manager

Pontiac, MI · On-site

The ideal candidate has a strong BDC mindset, embraces process, believes in consistent lead ... Review key performance indicators and implement strategies to improve results * Assist with deal ...

Lunghamer Ford

Automotive Sales Manager

Pontiac, MI · On-site

The ideal candidate has a strong BDC mindset, embraces process, believes in consistent lead ... Review key performance indicators and implement strategies to improve results * Assist with deal ...

Lunghamer Ford

Automotive Sales Manager

Pontiac, MI · On-site

$75 - $100/hr

The ideal candidate has a strong BDC mindset, embraces process, believes in consistent lead ... Review key performance indicators and implement strategies to improve results * Assist with deal ...

Lunghamer Ford

Automotive Sales Manager

Pontiac, MI

The ideal candidate has a strong BDC mindset, embraces process, believes in consistent lead ... Review key performance indicators and implement strategies to improve results * Assist with deal ...

next page

Showing results 1-20

All JobsBdc JobsAssistant Bdc Manager JobsAssistant Bdc Manager Jobs in Michigan

Assistant Bdc Manager information

What is an assistant BDC manager?

Assistant BDC Managers are professionals who support the Business Development Center (BDC) operations in automotive dealerships or similar businesses. They help oversee the BDC team, manage customer leads, monitor performance metrics, and ensure effective communication between customers and the sales team. Their role often includes training staff, assisting with scheduling, and implementing strategies to improve customer engagement and sales opportunities. Assistant BDC Managers play a key part in maintaining high customer satisfaction and achieving sales goals.

What skills and qualifications are needed to be an assistant BDC manager?

To thrive as an Assistant BDC Manager, you need strong organizational, sales, and customer service skills, often supported by experience in automotive or call center environments. Familiarity with CRM software, phone systems, and lead management tools is typically required. Excellent communication, leadership, and problem-solving abilities help you motivate teams and build customer trust. These competencies are crucial for maximizing lead conversion, ensuring smooth operations, and driving business growth in a competitive market.

What are common challenges faced by an assistant BDC manager in a dealership setting?

As an Assistant BDC Manager, you may encounter challenges such as maintaining high response rates to customer inquiries, ensuring consistent follow-up by the team, and adapting to evolving technology platforms used for customer relationship management. Balancing administrative tasks with coaching and motivating your BDC representatives can also be demanding. Effective communication and adaptability are key to overcoming these obstacles and driving team performance in a fast-paced dealership environment.

What are popular job titles related to Assistant Bdc Manager jobs in Michigan?

For Assistant Bdc Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Assistant Bdc Manager jobs in Michigan look for?

The top searched job categories for Assistant Bdc Manager jobs in Michigan are:

Assistant Bdc Manager jobs near you

Appointment Setter - Automotive Sales / Customer Experience Specialist

Bay City, MI

Thelen Auto Group
51 - 200 employees
Learn more about Thelen Auto Groupexternal

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Appointment Setter - Automotive Sales / Customer Experience Specialist

Turn Conversations Into Opportunities at Thelen Chrysler Dodge Jeep Ram Kia

Do you love talking with people? Are you energized by helping customers and creating opportunities? If you're a strong communicator who enjoys a fast-paced environment and wants a career with growth potential, we want to hear from you.

Thelen Chrysler Dodge Jeep Ram Kia is seeking a motivated Sales Assistant / BDC Agent to join our growing team. In this role, you'll be the first connection between our dealership and prospective customers. Through phone calls, texts, emails, and online inquiries, you'll help customers find the right vehicle while scheduling appointments that drive our dealership's success.

No two days are the same, and every conversation is an opportunity to make a difference.

What You'll Be Doing

As a Sales Assistant / BDC Agent, you'll play a key role in creating exceptional customer experiences by:

  • Responding promptly to internet leads, phone calls, emails, and text messages
  • Reaching out to prospective customers through outbound calls and follow-up workflows
  • Connecting with previous customers and unsold opportunities to create new sales opportunities
  • Building relationships and identifying customer wants, needs, and interests
  • Scheduling and confirming appointments for our sales team
  • Maintaining accurate customer information within our CRM system
  • Working closely with sales consultants to ensure a seamless customer experience
  • Helping drive dealership traffic through consistent communication and follow-up
  • Meeting appointment-setting and lead-generation goals
  • Managing multiple communication channels while staying organized and focused

What We're Looking For

We're looking for someone who:

  • Enjoys talking with people and building relationships
  • Has excellent communication and customer service skills
  • Is comfortable making both inbound and outbound calls
  • Can confidently engage customers over the phone
  • Is organized, dependable, and detail-oriented
  • Thrives in a fast-paced environment
  • Has the ability to talk and type simultaneously while navigating multiple systems
  • Brings a positive attitude and team-first mindset
  • Has basic to intermediate computer skills
  • CRM experience is a plus, but we are willing to train the right candidate
  • 1 year customer service, sales, call center, or BDC experience required

Experience Requirements:

  • Minimum of 1 year in customer service, sales, call center, BDC, or a related role
  • CRM experience is a plus, but we'll train the right person

What We Offer

Work-Life Balance

Monday-Friday schedule
No weekends

Competitive Compensation

$15/hour base pay
Performance-based commission opportunities

Career Growth

Paid training and ongoing development
Advancement opportunities within Thelen Auto Group

Benefits Package

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) with Company Match
Paid Time Off
Health Savings Account (HSA)
Employee Referral Program

Why Thelen Auto Group?

At Thelen Chrysler Dodge Jeep Ram Kia, our people are the foundation of everything we do. We believe in creating a workplace where employees feel valued, supported, and empowered to grow their careers. Whether you're looking to advance in automotive sales, customer relations, or dealership operations, you'll find opportunities to develop and succeed here.

If you're ready to join a team that values hard work, positive attitudes, and exceptional customer service, apply today and start your career with Thelen Auto Group.

Apply