An ITSM Request and Backlog Management Analyst supports daily outcomes, trending and analytics ... Experience with using AI tools (Now Assist, Copilot) to support rapid analytics of ITSM data.
An ITSM Request and Backlog Management Analyst supports daily outcomes, trending and analytics ... Experience with using AI tools (Now Assist, Copilot) to support rapid analytics of ITSM data.
An ITSM Request and Backlog Management Analyst supports daily outcomes, trending and analytics ... Experience with using AI tools (Now Assist, Copilot) to support rapid analytics of ITSM data.
An ITSM Request and Backlog Management Analyst supports daily outcomes, trending and analytics ... Experience with using AI tools (Now Assist, Copilot) to support rapid analytics of ITSM data.
An ITSM Request and Backlog Management Analyst supports daily outcomes, trending and analytics ... Experience with using AI tools (Now Assist, Copilot) to support rapid analytics of ITSM data.
An ITSM Request and Backlog Management Analyst supports daily outcomes, trending and analytics ... Experience with using AI tools (Now Assist, Copilot) to support rapid analytics of ITSM data.
An ITSM Request and Backlog Management Analyst supports daily outcomes, trending and analytics ... Experience with using AI tools (Now Assist, Copilot) to support rapid analytics of ITSM data.
An ITSM Request and Backlog Management Analyst supports daily outcomes, trending and analytics ... Experience with using AI tools (Now Assist, Copilot) to support rapid analytics of ITSM data.
Senior Product Owner
Chicago, IL · On-site
$72K - $141K/yr
At CNA, we strive to create a culture in which people know they matter and are part of something ... Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives ...
Senior Product Owner
Chicago, IL · On-site
$72K - $141K/yr
At CNA, we strive to create a culture in which people know they matter and are part of something ... Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives ...
Senior Product Owner
Chicago, IL · Hybrid
$72K - $141K/yr
At CNA, we strive to create a culture in which people know they matter and are part of something ... Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives ...
Senior Product Owner
Chicago, IL · Hybrid
$72K - $141K/yr
At CNA, we strive to create a culture in which people know they matter and are part of something ... Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives ...
Senior Product Owner
Plano, TX · Hybrid
$72K - $141K/yr
At CNA, we strive to create a culture in which people know they matter and are part of something ... Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives ...
Senior Product Owner
Plano, TX · Hybrid
$72K - $141K/yr
At CNA, we strive to create a culture in which people know they matter and are part of something ... Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives ...
At CNA, we strive to create a culture in which people know they matter and are part of something ... Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives ...
At CNA, we strive to create a culture in which people know they matter and are part of something ... Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives ...
Administrative Assistant
Columbia, SC · On-site
$14.75 - $19.75/hr
Administrative Assistant We are seeking an Administrative Assistant to help address a backlog in our collateral vault asap. Responsibilities will include: * Pulling and retrieving documents * Filing ...
Administrative Assistant
Columbia, SC · On-site
$14.75 - $19.75/hr
Administrative Assistant We are seeking an Administrative Assistant to help address a backlog in our collateral vault asap. Responsibilities will include: * Pulling and retrieving documents * Filing ...
Senior Product Owner
Chicago, IL · Hybrid
$72K - $141K/yr
At CNA, we strive to create a culture in which people know they matter and are part of something ... Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives ...
New
Senior Product Owner
Chicago, IL · Hybrid
$72K - $141K/yr
At CNA, we strive to create a culture in which people know they matter and are part of something ... Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives ...
New
Senior Product Owner, Large Property
Manhattan, NY · On-site
$72 - $141/hr
At CNA, we strive to create a culture in which people know they matter and are part of something ... Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives ...
Senior Product Owner, Large Property
Manhattan, NY · On-site
$72 - $141/hr
At CNA, we strive to create a culture in which people know they matter and are part of something ... Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives ...
At CNA, we strive to create a culture in which people know they matter and are part of something ... Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives ...
At CNA, we strive to create a culture in which people know they matter and are part of something ... Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives ...
At CNA, we strive to create a culture in which people know they matter and are part of something ... Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives ...
At CNA, we strive to create a culture in which people know they matter and are part of something ... Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives ...
Administrative Assistant
Columbia, SC · On-site
$14.75 - $19.75/hr
We are seeking an Administrative Assistant to help address a backlog in our collateral vault asap. Responsibilities will include: * Pulling and retrieving documents * Filing and organizing documents
Administrative Assistant
Columbia, SC · On-site
$14.75 - $19.75/hr
We are seeking an Administrative Assistant to help address a backlog in our collateral vault asap. Responsibilities will include: * Pulling and retrieving documents * Filing and organizing documents
Assistant Superintendent
Nashville, TN · On-site
Assistant Superintendent | Nashville, TN Green Key Resources is partnering with one of Nashville ... and a strong backlog of work throughout the Nashville market. The company has experienced ...
Assistant Superintendent
Nashville, TN · On-site
Assistant Superintendent | Nashville, TN Green Key Resources is partnering with one of Nashville ... and a strong backlog of work throughout the Nashville market. The company has experienced ...
At CNA, we strive to create a culture in which people know they matter and are part of something ... risk, backlog, and manual effort. * Leads strategic use of BPO/offshore support for Ledger ...
At CNA, we strive to create a culture in which people know they matter and are part of something ... risk, backlog, and manual effort. * Leads strategic use of BPO/offshore support for Ledger ...
Assistant Project Manager
Lancaster, PA · On-site
The Assistant Project Manager is responsible for assisting the project management team in ... Assisting in growing the company's backlog through increase sales. * Review of drawings and ...
Assistant Project Manager
Lancaster, PA · On-site
The Assistant Project Manager is responsible for assisting the project management team in ... Assisting in growing the company's backlog through increase sales. * Review of drawings and ...
Assistant Project Manager
Lancaster, PA · On-site
The Assistant Project Manager is responsible for assisting the project management team in ... Assisting in growing the company's backlog through increase sales. * Review of drawings and ...
Assistant Project Manager
Lancaster, PA · On-site
The Assistant Project Manager is responsible for assisting the project management team in ... Assisting in growing the company's backlog through increase sales. * Review of drawings and ...
At CNA, we strive to create a culture in which people know they matter and are part of something ... risk, backlog, and manual effort. * Leads strategic use of BPO/offshore support for Ledger ...
At CNA, we strive to create a culture in which people know they matter and are part of something ... risk, backlog, and manual effort. * Leads strategic use of BPO/offshore support for Ledger ...
Operations General Manager, Ledger Reconciliation
Chicago, IL · On-site
$72 - $141/hr
At CNA, we strive to create a culture in which people know they matter and are part of something ... risk, backlog, and manual effort.* Leads strategic use of BPO/offshore support for Ledger ...
Operations General Manager, Ledger Reconciliation
Chicago, IL · On-site
$72 - $141/hr
At CNA, we strive to create a culture in which people know they matter and are part of something ... risk, backlog, and manual effort.* Leads strategic use of BPO/offshore support for Ledger ...
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IT Request & Backlog Management Specialist (Puerto Rico)
Santa Isabel, PR • On-site
Full-time
Medical, Life, Retirement
Posted 11 days ago
Raytheon rating
9.1
Based on 99 frontline employees who took The Breakroom Quiz
1st of 544 rated manufacturers
Job description
Date Posted:
2026-08-17
Country:
United States of America
Location:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1
Position Role Type:
Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance:
None/Not Required
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
An ITSM Request and Backlog Management Analyst supports daily outcomes, trending and analytics related to IT service management processes-specifically Incident, Request, and Service Level Management-to ensure operational efficiency, SLA compliance, and process adherence. They analyze the backlog of IT tasks and lead continual service improvement to enhance service quality.
What You Will Do
Qualifications You Must Have
Qualifications We Prefer
What We Offer
Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.
Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
2026-08-17
Country:
United States of America
Location:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1
Position Role Type:
Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance:
None/Not Required
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
An ITSM Request and Backlog Management Analyst supports daily outcomes, trending and analytics related to IT service management processes-specifically Incident, Request, and Service Level Management-to ensure operational efficiency, SLA compliance, and process adherence. They analyze the backlog of IT tasks and lead continual service improvement to enhance service quality.
What You Will Do
- Request & Backlog Management: Triage, route, and prioritize service requests and incident tickets; maintain backlog health, ensuring aging items are addressed.
- SLA Compliance & Monitoring: Monitor ticket queues to ensure compliance with SLAs (Service Level Agreements) and OLAs (Operational Level Agreements).
- ITSM Process Support: Support ITIL processes (Incident, Problem, Change, etc.) by facilitating analytics or trends and workflows and ensuring documentation standards are met.
- Performance Reporting: Analyze trends and produce regular metrics/dashboards to report to leadership on ticket volume, SLA performance, and service quality.
- Continuous Improvement: Identify bottlenecks in IT workflows and implement improvements to increase operational.
- Stakeholder Collaboration: Act as a liaison between end-users and technical teams (Tier 1-3) to ensure timely resolution of issues.
- This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.
Qualifications You Must Have
- A Bachelor's Degree or equivalent experience and minimum 5 years prior experience in IT, or an Advanced Degree in a related field and minimum 3 years experience.
- Experience with ITIL frameworks, specifically in Request Fulfillment or Service Level Management.
- Proficiency in ITSM platforms like ServiceNow.
- Experience with ServiceNow Performance Analytics and Report Designer.
- Analytical skills to drive data-driven process improvements and reporting.
- Proficiency in developing and applying KPIs, Service Level Agreements (SLAs), and IT operations metrics.
- Experience with using AI tools (Now Assist, Copilot) to support rapid analytics of ITSM data.
Qualifications We Prefer
- Experience in process optimization, automation, or documentation management.
- Knowledge of ITIL (Information Technology Infrastructure Library) best practices or related certifications.
- Experience with ITIL Service Catalog Management.
- Experience with Power BI.
- Experience with IT Service Management tools (e.g., ServiceNow, Remedy).
- Ability to convey technical information to non-technical stakeholders clearly.
- Experience working remotely with geographically distributed teams across multiple time zones.
What We Offer
Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.
Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms