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Assistant Amcom Jobs (NOW HIRING)

VPNE

Telecommunications Operator

Burlington, MA · On-site

$20/hr

Operate AMCOM paging software system. It incorporates paging, message retrieval, physician registry ... * Assist in-house staff requiring international calling and faxing. * Institute emergency backup ...

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Systems Safety Engineer II

Bridgeton, MO

$72K - $94K/yr

The Systems Safety Engineer will assist in leading contractual and rapid prototyping programs in accordance with the latest version of MIL-STD-882, Army Aviation and Missile Command (AMCOM) 385-17 ...

Albany Med

Nurse Practitioner Family Medicine

Slingerlands, NY · On-site

$110K - $139K/yr

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i3

Safety Engineer

Huntsville, AL

... AMCOM 385-17, SAE ARP 4754/4761, RTCA DO-178, DO-278, DO-254, DO-330, and other applicable ... Prepare, update, review, or assist with system safety analyses, including hardware and software ...

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Telecommunications Operator

Telecommunications Operator

VPNE

Burlington, MA • On-site

$20/hr

Full-time

Posted 9 days ago

VPNE rating

6.8

Company rating: 6.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

5th of 12 rated car parking

Job description

Position Summary
The Telecommunications Operator is to provide 24/7, 365-day service operating switchboard, paging console, and patient information and monitor and responds to all codes, trauma, and hospital-wide alarm activity, Under the direction of the Telecommunications Manager.
Responsibilities
  • Receive and process 3500 - 4500 calls daily for the Hospital Network. Additionally, supporting internal calls from hospital staff for paging and directory assistance.

  • Operate AMCOM paging software system. It incorporates paging, message retrieval, physician registry, and overhead paging. Process approx. 2000 pages per day.

  • Initiate/oversee after-hours on-call schedule for Hospital Network and specific CGP locations for patient and staff calls.

  • Maintains sleep room schedules for medical staff and will locate staff as necessary.

  • Accountable for calling OR and Recovery room nurses when emergency surgical cases are required.

  • Monitors/Responds to all Hospital activated codes and alarms, including Trauma, Resuscitation Team, Disaster Alerts, Missing Person, Emergency Exit Doors, Medial Gas, Radiation, Blood Bank, Hylon, and Burglar and Hold-Up.

  • Responsible for notifying essential personnel, security, and 911 Emergency services.

  • Performs daily tests of Trauma and Met pagers and documents response results.

  • Accountable for handling all In-Patient information calls.

  • Update patients register as necessary for accuracy.

  • Control the patient room's telephone on/off activity.

  • Restricting/unrestricted hospital telephones as necessary.

  • Distribute new/spare/long-range pagers, patient room telephones, TTY (Hearing Impaired) equipment, batteries, hospital directories, and conference room speakerphones.

  • Assist in-house staff requiring international calling and faxing.

  • Institute emergency backup procedures in the event of systems failure to paging or telephone systems.

  • Applies practical listening skills and courtesy when interacting with physicians, patients, patient family members, visitors, medical staff, and all other hospital personnel.

  • Diffuses irate patient calls when necessary.

  • Demonstrates flexibility and team support to cover alternate shifts and holiday schedules as required.

  • Understands Telecom Department as essential to the Hospital and must report to work during inclement weather conditions.

  • Incorporate Hospital and Medical Center guiding principles, policies, mission statements, and Goals into daily activities.

  • Comply with behavioral expectations of the department Hospital Network and Medical Centers.

  • Maintain courteous and effective interactions with colleagues and patients.

  • Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adhere to Customer Service standards.

  • Participate in departmental and interdepartmental quality improvement activities.

  • Complete Mandatory Education Module.

  • Demonstrate understanding of the job description, performance expectations, and competency assessment.

  • Performs all other duties as needed or directed to meet the department's needs.

Qualifications:
Years of Experience: Entry Level
Education Requirement: High School Diploma or equivalent education and experience.
Language Skills: Proficient in English, both verbally and written
Skills, Knowledge & Abilities: In the absence of any of these skills, demonstrates the ability to train to meet organizational standards.
Requirements:
  • You must be 18 or older to apply.

  • Ability to pass a criminal background check

  • Maintain uniform standards

  • Maintain a professional and polite manner.

  • Adheres to VPNE's attendance policy

  • Previous telephone/switchboard or ACD experience preferred.

  • Medical terminology or basic understanding

  • Strong Customer Service Skills

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