Job Summary:
Safe Air Technology is a rapidly growing manufacturer of mission-critical and explosion-proof HVAC systems. They are seeking an IT Support Technician to support the daily technology needs of the organization, providing technical support for various devices and maintaining company systems in a fast-paced manufacturing environment.
Responsibilities:
• Provide day-to-day technical support for desktops, laptops, printers, phones, tablets, and other company equipment
• Troubleshoot hardware, software, network, email, VPN, and user access issues
• Set up and deploy computers, monitors, phones, and peripherals for new hires and existing employees
• Support onboarding and offboarding processes including account setup, password resets, permissions, and equipment tracking
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, Excel, and SharePoint
• Maintain inventory of IT equipment and technology assets
• Assist employees with ERP systems, production software, and internal systems access
• Troubleshoot Wi-Fi, printer, and network connectivity issues throughout the facility
• Support conference room technology, TVs, Teams meetings, and presentation equipment
• Assist with cybersecurity best practices including MFA, password policies, and antivirus updates
• Document support requests, recurring issues, and resolutions
• Support software rollouts, upgrades, and company technology projects
Qualifications:
Required:
• 1+ years of IT support or help desk experience
• Experience supporting Windows environments and Microsoft 365
• Basic understanding of networking, printers, troubleshooting, and user account management
• Strong customer service and communication skills
• Ability to prioritize tasks and manage multiple support requests
• High level of professionalism, dependability, and confidentiality
Preferred:
• Experience supporting manufacturing or production environments
• Associate degree or technical certifications
Company:
Safe Air Technology specializes in the engineering and manufacture of Explosion Proof, Corrosion Resistant, and Pressurization Equipment. Founded in 2002, the company is headquartered in Baton Rouge, USA, with a team of 51-200 employees. The company is currently Growth Stage.