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Assistant 9Pm 5Am information

What is the difference between Assistant 9Pm 5Am vs Customer Service Representative?

AspectAssistant 9Pm 5AmCustomer Service Representative
Work Hours9 PM to 5 AMTypically 8 AM to 5 PM or similar daytime shifts
Required SkillsCommunication, organization, basic tech skillsCommunication, problem-solving, customer handling
Work EnvironmentRemote or call center, night shiftCall center, office, or remote during daytime
Industry UsageCustomer support, administrative tasksCustomer support, sales, technical support

The Assistant 9Pm 5Am typically handles tasks during night hours, often in customer support or administrative roles, while Customer Service Representatives usually work during daytime hours. Both roles require strong communication skills but differ mainly in shift timing and work environment.

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For Assistant 9Pm 5Am jobs, the most frequently searched job titles are:

Assistant 9Pm 5Am jobs near you

Customer Experience Representative - Portland Jetport Airport

Portland, ME • On-site

Enterprise Holdings
Travel Arrangement Services • 10K+ employees
Learn more about Enterprise Holdingsexternal

$19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Enterprise Holdings rating

7.1

Company rating: 7.1 out of 10

Based on 268 frontline employees who took The Breakroom Quiz

118th of 178 rated vehicle equipment hire

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. 

Enterprise Mobility has an exciting opportunity for a Full Time Customer Experience Representative (CXR).  The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. 

The pay for this position starts at $19 / hour plus monthly bonus opportunities. Shift differential of $2.00/hour for hours worked 9pm-5am. Average monthly commission bonuses range from $300-$500.

This position is located at The Portland Jetport Airport-.1001 Westbrook St. Portland, ME 04102. 

We offer:

  • Paid time off
  • Consistent full time 40 hour per week schedule 
  • Employee discount
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

Schedule:

  • Sunday-Thursday 5:00pm-1:00am (unless flight delayed up to 2:00am)
Responsibilities

We are hiring now for immediate openings.  Responsibilities include:

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
  • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • Must be at least 18 years old
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • High school diploma or GED equivalent required
  • Must have at least 6 months prior customer service retail or administrative support experience
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years

What Enterprise Holdings employees say

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